LDAP Imports no users about freescout HOT 10 CLOSED

@lngrmn We can take a look at it on your server - email us at [email protected] or you can find someone who can debug it for you: https://github.com/freescout-help-desk/freescout/wiki/Debugging

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Use:

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@freescout-helpdesk I'm experiencing the exact same problem: My LDAP-Server is definitely working and I can clearly see my request's in its debug logs. Even my self-configured ldap-filter works, so that only a distinct amount of users gets returned. However, FreeScout keeps telling me that it can't find any users when I click on "Import now".

Could you please provide some help or fix for this? This is my configuration:
Bind DN: ou=users,o=ckh
Bind Username: root
Filter:

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In LDAP Module v1.0.37 we've added LDAP Debug log to the "Import" dialog window.

Maybe it will help to identify the issue. If not - the only way is to debug it manually on your server: https://github.com/freescout-helpdesk/freescout/wiki/Debugging

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@freescout-helpdesk thanks for the update. This output helps a lot! But I still can't import any users eventhough 3 users are found:

What am I doing wrong?

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It means for those users some information is missing (email or name, etc)

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Try to change lines 241 in /Modules/Ldap/Overrides/Adldap/Connections/Ldap.php:

        if ($debug || 1) {

And you will see requests which LDAP Module makes to retrieve each user. Apparently by some reason it can not retrieve those users from your LDAP.

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@freescout-helpdesk Thanks for your quick responses. Our LDAP-Service is behind a VPN.

Information for at least one user are provided correctly and I'm pretty sure that this applies to the other users as well since this is working in other applications for a good amount of time. Please have a look at the attributes given:

I tried changing the line you've mentioned in the module's php code. But I can't find any additional information. Neither in the ldap and app logs nor in the dialog that get's displayed after clicking on "Import now". Where do these get stored/displayed?

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Not sure if it will be helpful at this point but, after @freescout-helpdesk replied to my last post, I was able to get this working with this filter:

dc=domain,dc=tld(&(objectClass=person)(objectcategory=person)(memberOf=CN=freescout-users,OU=My Org,DC=domain,DC=tld))

Thanks @freescout-helpdesk

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Thanks @k1rb! Unfortunately changing the filter options led nowhere and I' m still unable to debug this topic properly...
@freescout-helpdesk-team you posted this the other day:

And you will see requests which LDAP Module makes to retrieve each user. Apparently by some reason it can not retrieve those users from your LDAP.

Where am I able to see the requests and responses being made? I can't find anything about that in the laravel-log or elsewhere. My LDAP-Server is clearly working with a bunch of other applications and the output above shows that even FreeScout is able to find some users with the options and filters I applied. Could you please provide some more information about where I can inspect the responses?
This is the LDAP server I am using: https://github.com/milux/ctldap

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