Comments (2)
It means your support agents are trying to reply to the email notification from some random email. They should reply from the email address they have in your FreeScout or you should add extra emails to user's "Alternate Emails" on user's profile page.
"If you are trying to update a conversation, remember you must respond from the same email address that's on your account. To send your update, please try again and send from your account email address (the email you login with)."
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Related Issues (20)
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