mb_convert_encoding() error while fetching certain emails about freescout HOT 8 CLOSED

Fixed in the master branch and will be published in the next release.

from freescout.

Can you share here the EML file of the email or send it to [email protected]

from freescout.

Unfortunately, we are not allowed to distribute emails from customers, but I could try to reproduce the error by creating an email with the unsupported windows-1257 encoding in the headers myself, if that would be helpful.

from freescout.

We can't reproduce the issue on our end. Is everything OK on your "Manage > Status" page?

from freescout.

PHP version: 8.1.28

It looks like your are using PHP 8.1

As it's said in the Installation Guide: https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide

from freescout.

In fact, it is not about the headers, it is about the body, my bad. Please find the sample attached:
Test.zip

Please note that the most serious part of this issue is that an exception during processing of one email (which can be just technically incorrect, or crafted on purpose) cancels the processing of other emails fetched at the same time, which means a loss of data.

from freescout.

It looks like your are using PHP 8.1

Yes. I wasn't aware of that warning (maybe it was not known at that time, or I just overlooked). Will upgrade to 8.2, and check the results.

from freescout.

@freescout-helpdesk thanks!
Just for the record - upgraded to PHP 8.2.19, the result was the same.

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