Comments (9)
LastStopITSolutions
commented on August 18, 2024
@ybizeul Click the dropdown arrow on the right side where it says how long ago the message was sent, then click show original. This is a known issue and it's mentioned in the documentation. Check https://github.com/freescout-help-desk/freescout/wiki/FAQ#some-emails-are-empty-or-truncated-in-freescout
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ybizeul
commented on August 18, 2024
Thank you.
There is no body either, just the headers.
The email is definitely still in the inbox so I don't understand why all emails from that person are not displaying correctly
There is no way to clear a cache or fetch again ?
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LastStopITSolutions
commented on August 18, 2024
@ybizeul go into manage then system then tools and you'll see a clear cache button and a fetch emails button. You can edit how many days back you want to fetch emails from.
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ybizeul
commented on August 18, 2024
Yep that didn't help. There is something about that specific person that makes his email not showing
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freescout-help
commented on August 18, 2024
Does the email has any content on your mail server?
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ybizeul
commented on August 18, 2024
Yes, when it happens I just use my regular mail client where everything is fine.
It did that with a couple recipients so far. All emails from specific persons are empty in freescout.
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freescout-help
commented on August 18, 2024
Can you send EML files to [email protected]
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ybizeul
commented on August 18, 2024
done
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freescout-help
commented on August 18, 2024
The "Re_Problem_with_Aggregate.eml" email seems malformed and FreeScout can't parse it (it contains two <html> sections instead of one). Other emails were successfully parsed and displayed on our end. So the issue may be in your server configuration.
Here is the place to debug: https://github.com/freescout-help-desk/freescout/tree/dist/overrides/webklex/php-imap/src
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Related Issues (20)
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