Comments (7)
When user clicks on the subject it should be converted into the editable input field.
from freescout.
I'd be keen to do this one, as I use it quite a lot in ZenDesk
from freescout.
Great. So you are welcome to implement it. See how it works in Help Scout.
from freescout.
Also maybe Help Scout stores original (unedited) conversation subject in extra field and sends it to customer in replies. So that for customer subject stays the same. This need to be checked.
from freescout.
does anyone plan to complete this task?
I think a good UX for this task can be copied from GitHub
P.S. if I take this problem, can I solve it using modules? do we have enough hooks?
from freescout.
When user clicks on the subject it should be converted into the editable input field.
it is UX from Kayako. ok.
Can I do this through the module? or should I change the core?
from freescout.
It works great! Thanks a lot.
Could you please add a line to the conversation history when the subject is changed?
For example: "Jon renamed conversation from 'Help!' to 'Schedule meet for project X demo'"
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Related Issues (20)
- selecting the recipient from the list of email addresses to the client's card HOT 5
- Workflows not working HOT 3
- How to see the sender's email address when there are multiple email addresses listed on a client's contact card. HOT 1
- "Error: mailbox is empty" and emails with headers shown since updating from 1.8.115 to 1.8.141 HOT 2
- Schedule Reply (If No Response/Update) HOT 1
- Attachment uploading: error occured HOT 2
- Displaying an article from the knowledge base. HOT 3
- How to fetch all messages, not just unseen/unread? HOT 3
- Automatic linking of email addresses from the same domain with the client's card. HOT 2
- 1.8.142 Undefined variable $customer error appears in the logs once in a while
- Problem with install or update I got get_current_user() error HOT 1
- Auto Login Module does not ask for 2FA HOT 5
- Slow server HOT 4
- Inline images do not display, but some inline image are displaying HOT 3
- Report -> Time tracking wrong IDs in Conversation section HOT 2
- Sending emails and Basich Auth (Office 365) HOT 6
- Auto replay huge empty space
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