Merges Tickets created by the same requester within a configurable time window. Also adds useful notes on the tickets mentioning the ticket to/from which the merge was done. Requires the Freshdesk API key to make the necessary API calls to add notes, close tickets etc.

App location: ticket details page background

1. Make sure you have a trial Freshdesk account created
2. A properly configured Development environment along with the FDK (Freshworks Development Kit).

1. Run the app locally using the fdk run command.
2. Go to http://localhost:10001/custom_configs in your browser to set up your Freshdesk API key and window duration period.
3. Go to Freshdesk, navigate to the tickets page and select any ticket
4. Refer to the Test your app section of the quickstart guide to allow insecure content.
5. Append ?dev=true to the URL to see the changes

• you can get the API key of Freshdesk in following way
  • Log in to your support portal.
  • Click on your profile picture on the top right corner of your portal.
  • Go to Profile settings Page
  • Your API key will be available on the right side above sort conversations.