freshworks / hotline-android Goto Github PK

Used proguard rule basically keeps the complete SDK, ideally we don't to keep the full SDK, this is increasing our method counts

-keep class com.freshdesk.hotline.** { *; }
-keep class com.demach.konotor.** { *; }

as you know on older devices of android the audio permission will be shown on the play store when user downloads the app. on newer devices it will be requested at run time. i dont need this permissions but i'd like it removed from the manifest so users are not intimidated to download my app based on the need of an audio permission. how can i do this ? do you have a sdk without this feature perhaps ? if i remove the need for audio does it remove the permssion from the manfiest also ?

From Android Support Library 23.2, we can use VectorDrawables in android apps which support Android versions lower than LOLLIPOP. They reduce a tremendous amount of space in the final app.

On Version 1.2.3 with custom theme, when clicked on channel to see a conversation the following crash occurs [Device version 7.0].

06-14 11:38:21.824  9157  9157 D AndroidRuntime: Shutting down VM
06-14 11:38:21.839  9157  9157 E AndroidRuntime: FATAL EXCEPTION: main
06-14 11:38:21.839  9157  9157 E AndroidRuntime: Process: com.practo.fabric, PID: 9157
06-14 11:38:21.839  9157  9157 E AndroidRuntime: java.lang.RuntimeException: Unable to start activity ComponentInfo{com.practo.fabric/com.freshdesk.hotline.activity.ConversationDetailActivity}: android.view.InflateException: Binary XML file line #31: Binary XML file line #7: Error inflating class ImageView
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2646)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2707)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.app.ActivityThread.-wrap12(ActivityThread.java)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1460)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.os.Handler.dispatchMessage(Handler.java:102)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.os.Looper.loop(Looper.java:154)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.app.ActivityThread.main(ActivityThread.java:6077)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at java.lang.reflect.Method.invoke(Native Method)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:865)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:755)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: Caused by: android.view.InflateException: Binary XML file line #31: Binary XML file line #7: Error inflating class ImageView
06-14 11:38:21.839  9157  9157 E AndroidRuntime: Caused by: android.view.InflateException: Binary XML file line #7: Error inflating class ImageView
06-14 11:38:21.839  9157  9157 E AndroidRuntime: Caused by: java.lang.UnsupportedOperationException: Failed to resolve attribute at index 13: TypedValue{t=0x2/d=0x7f010009 a=-1}
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.content.res.TypedArray.getDrawable(TypedArray.java:925)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.view.View.<init>(View.java:4175)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.widget.ImageView.<init>(ImageView.java:150)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.widget.ImageView.<init>(ImageView.java:145)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.support.v7.widget.AppCompatImageView.<init>(AppCompatImageView.java:60)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.support.v7.widget.AppCompatImageView.<init>(AppCompatImageView.java:56)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.support.v7.app.AppCompatViewInflater.createView(AppCompatViewInflater.java:106)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.support.v7.app.AppCompatDelegateImplV9.createView(AppCompatDelegateImplV9.java:1029)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.support.v7.app.AppCompatDelegateImplV9.onCreateView(AppCompatDelegateImplV9.java:1087)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.support.v4.view.LayoutInflaterCompatHC$FactoryWrapperHC.onCreateView(LayoutInflaterCompatHC.java:47)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:769)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:727)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.view.LayoutInflater.rInflate(LayoutInflater.java:858)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:821)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.view.LayoutInflater.parseInclude(LayoutInflater.java:994)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.view.LayoutInflater.rInflate(LayoutInflater.java:854)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:821)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.view.LayoutInflater.inflate(LayoutInflater.java:518)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.view.LayoutInflater.inflate(LayoutInflater.java:426)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.view.LayoutInflater.inflate(LayoutInflater.java:377)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.support.v7.app.AppCompatDelegateImplV9.setContentView(AppCompatDelegateImplV9.java:292)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.support.v7.app.AppCompatActivity.setContentView(AppCompatActivity.java:140)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at com.freshdesk.hotline.activity.ConversationDetailActivity.onCreate(Unknown Source)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.app.Activity.performCreate(Activity.java:6662)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1118)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2599)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2707)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.app.ActivityThread.-wrap12(ActivityThread.java)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1460)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.os.Handler.dispatchMessage(Handler.java:102)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.os.Looper.loop(Looper.java:154)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at android.app.ActivityThread.main(ActivityThread.java:6077)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at java.lang.reflect.Method.invoke(Native Method)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:865)
06-14 11:38:21.839  9157  9157 E AndroidRuntime: 	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:755)
06-14 11:38:21.847  1609  2194 W ActivityManager:   Force finishing activity com.practo.fabric/com.freshdesk.hotline.activity.ConversationDetailActivity
06-14 11:38:21.858  1609  2194 W ActivityManager:   Force finishing activity com.practo.fabric/com.freshdesk.hotline.activity.ChannelListActivity```

ImageView size needs to be 48dp and padding needs to 12dp. So the resultant icon size is 24dp. This is not a hard rule like every thing in the Material Spec, but it looks way better that way.

HotlineNotificationConfig's .setLargeIcon(@DrawableRes int largeIconResId) accepts Drawable Res only. This way its not possible to set vectorDrawables as large icons.

If you could allow .setLargeIcon(Bitmap bitmap) then vectorDrawables can be resolved to Bitmap and be passed here.

TLDR

add -dontwarn uk.co.chrishenx.calligraphy.** in your proguard rules

and change your README guide to use fixed version rather than 1.0.+

What happened

Pulled the develop branch BUILD FAILED

ARRGGHHH some proguard sh*t

Try adding some extra rules for updated libraries like auto value

Lot of Googling about auto value proguard rules

ARRGHH this proguard!!!

More googling. Nothing seems to work

Pulled the master (the version in the playstore) BUILD FAILED

WHAT!!! HOW!!!

Checked warnings from dynamic dependencies and figured it out.

Moral of the story

Don't use dynamic dependencies. Lesson learnt the hard way

If you target API level 27 there is restriction on implicit broadcast. Since HotlineNetworkChangeReceiver listen for connectivity change this won't work if SDK consumer target to API level 27. Any plan to handle this ?

I have integrated hotline in my application but it is randomely crashing at this point

logs--
android.os.FileUriExposedException:
at android.os.StrictMode.onFileUriExposed(StrictMode.java:1799)
at android.net.Uri.checkFileUriExposed(Uri.java:2346)
at android.content.ClipData.prepareToLeaveProcess(ClipData.java:832)
at android.content.Intent.prepareToLeaveProcess(Intent.java:8948)
at android.content.Intent.prepareToLeaveProcess(Intent.java:8933)
at android.app.Instrumentation.execStartActivity(Instrumentation.java:1519)
at android.app.Activity.startActivityForResult(Activity.java:4317)
at android.support.v4.app.BaseFragmentActivityJB.startActivityForResult(BaseFragmentActivityJB.java:48)
at android.support.v4.app.FragmentActivity.startActivityForResult(FragmentActivity.java:75)
at android.app.Activity.startActivityForResult(Activity.java:4276)
at android.support.v4.app.FragmentActivity.startActivityForResult(FragmentActivity.java:856)
at com.freshdesk.hotline.activity.ConversationDetailActivity.aK(Unknown Source:0)
at com.freshdesk.hotline.activity.ConversationDetailActivity.d(Unknown Source:0)
at com.freshdesk.hotline.activity.af.onClick(Unknown Source:0)
at com.android.internal.app.AlertController$AlertParams$3.onItemClick(AlertController.java:1119)
at android.widget.AdapterView.performItemClick(AdapterView.java:310)
at android.widget.AbsListView.performItemClick(AbsListView.java:1202)
at android.widget.AbsListView$PerformClick.run(AbsListView.java:3189)
at android.widget.AbsListView$3.run(AbsListView.java:4243)
at android.os.Handler.handleCallback(Handler.java:751)
at android.os.Handler.dispatchMessage(Handler.java:95)
at android.os.Looper.loop(Looper.java:154)
at android.app.ActivityThread.main(ActivityThread.java:6317)
at java.lang.reflect.Method.invoke(Native Method:0)
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:872)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:762)

In v1.2.1, the following classes cannot be resolved:

import com.freshdesk.hotline.FaqOptions;
import com.freshdesk.hotline.Hotline;

The first time the user opens the chat screen, "ChannelListActivity" is launched and then after a few seconds the actual chat screen ("ConversationDetailActivity") is launched. Subsequently, the chat screen is launched directly.

We launch the screen by calling : Hotline.showConversations(activity);

Is this the expected behaviour? Is there anything we can do to change this and make sure chat screen opens directly even for the first time?

How can i hide the "Powered by hotline" footer on conversation screen?

Steps to reproduce:

• Start ChatScreen from Activity A
• Initiate chat so that keyboard opens
• Click on back so that it goes back to Activity A
• Keyboard remains open in Activity A

I am getting the following exception frequently

Caused by com.freshdesk.hotline.exception.HotlineComponentNotFoundException: Component of Hotline SDK not found in your app's AndroidManifest.xml + (com.freshdesk.hotline.receiver.HotlineReceiver missing!) at com.freshdesk.hotline.util.o.L(Unknown Source) at com.freshdesk.hotline.Hotline.init(Unknown Source)

I have added your proguard configuration as mentioned in the docs. What am I missing here?

Hi,

My project is integrated with hotline sdk and facebook sdk.
Recently I upgraded my facebook sdk , which requires appcompatv7 version 25+.
When i use this version of appcompat v7, hotline sdk crashes for android versions lolipop and lesser.
Trace is added below:
Reason is explained in this link.
Looks like need a fix in hotline sdk.

Crash Trace:

`E/AndroidRuntime( 2632): FATAL EXCEPTION: main

E/AndroidRuntime( 2632): java.lang.RuntimeException: Unable to start activity ComponentInfo{com.company.testapp/com.freshdesk.hotline.activity.CategoryListActivity}: android.content.res.Resources$NotFoundException: File res/drawable/abc_vector_test.xml from drawable resource ID #0x7f020052

E/AndroidRuntime( 2632): at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2097)

E/AndroidRuntime( 2632): at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2122)

E/AndroidRuntime( 2632): at android.app.ActivityThread.access$600(ActivityThread.java:140)

E/AndroidRuntime( 2632): at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1228)

E/AndroidRuntime( 2632): at android.os.Handler.dispatchMessage(Handler.java:99)

E/AndroidRuntime( 2632): at android.os.Looper.loop(Looper.java:137)

E/AndroidRuntime( 2632): at android.app.ActivityThread.main(ActivityThread.java:4895)

E/AndroidRuntime( 2632): at java.lang.reflect.Method.invokeNative(Native Method)

E/AndroidRuntime( 2632): at java.lang.reflect.Method.invoke(Method.java:511)

E/AndroidRuntime( 2632): at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:994)

E/AndroidRuntime( 2632): at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:761)

E/AndroidRuntime( 2632): at dalvik.system.NativeStart.main(Native Method)

E/AndroidRuntime( 2632): Caused by: android.content.res.Resources$NotFoundException: File res/drawable/abc_vector_test.xml from drawable resource ID #0x7f020052

E/AndroidRuntime( 2632): at android.content.res.Resources.loadDrawable(Resources.java:1951)

E/AndroidRuntime( 2632): at android.content.res.Resources.getDrawable(Resources.java:672)

E/AndroidRuntime( 2632): at android.support.v4.content.ContextCompat.getDrawable(ContextCompat.java:374)

E/AndroidRuntime( 2632): at android.support.v7.widget.AppCompatDrawableManager.getDrawable(AppCompatDrawableManager.java:202)

E/AndroidRuntime( 2632): at android.support.v7.widget.AppCompatDrawableManager.getDrawable(AppCompatDrawableManager.java:190)

E/AndroidRuntime( 2632): at android.support.v7.widget.AppCompatDrawableManager.checkVectorDrawableSetup(AppCompatDrawableManager.java:711)

E/AndroidRuntime( 2632): at android.support.v7.widget.AppCompatDrawableManager.getDrawable(AppCompatDrawableManager.java:195)

E/AndroidRuntime( 2632): at android.support.v7.widget.TintTypedArray.getDrawableIfKnown(TintTypedArray.java:81)

E/AndroidRuntime( 2632): at android.support.v7.app.AppCompatDelegateImplBase.(AppCompatDelegateImplBase.java:131)

E/AndroidRuntime( 2632): at android.support.v7.app.AppCompatDelegateImplV9.(AppCompatDelegateImplV9.java:155)

E/AndroidRuntime( 2632): at android.support.v7.app.AppCompatDelegateImplV11.(AppCompatDelegateImplV11.java:31)

E/AndroidRuntime( 2632): at android.support.v7.app.AppCompatDelegateImplV14.(AppCompatDelegateImplV14.java:55)

E/AndroidRuntime( 2632): at android.support.v7.app.AppCompatDelegate.create(AppCompatDelegate.java:205)

E/AndroidRuntime( 2632): at android.support.v7.app.AppCompatDelegate.create(AppCompatDelegate.java:185)

E/AndroidRuntime( 2632): at android.support.v7.app.AppCompatActivity.getDelegate(AppCompatActivity.java:519)

E/AndroidRuntime( 2632): at android.support.v7.app.AppCompatActivity.onCreate(AppCompatActivity.java:71)

E/AndroidRuntime( 2632): at com.freshdesk.hotline.activity.CategoryListActivity.onCreate(Unknown Source)

E/AndroidRuntime( 2632): at android.app.Activity.performCreate(Activity.java:5163)

E/AndroidRuntime( 2632): at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1094)

E/AndroidRuntime( 2632): at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2061)

E/AndroidRuntime( 2632): ... 11 more

E/AndroidRuntime( 2632): Caused by: org.xmlpull.v1.XmlPullParserException: Binary XML file line #17: invalid drawable tag vector

E/AndroidRuntime( 2632): at android.graphics.drawable.Drawable.createFromXmlInner(Drawable.java:877)

E/AndroidRuntime( 2632): at android.graphics.drawable.Drawable.createFromXml(Drawable.java:818)

E/AndroidRuntime( 2632): at android.content.res.Resources.loadDrawable(Resources.java:1948)

E/AndroidRuntime( 2632): ... 30 more`

java.util.NoSuchElementException:
at java.util.LinkedList.removeFirstImpl(LinkedList.java:689)
at java.util.LinkedList.remove(LinkedList.java:899)
at com.freshdesk.hotline.service.HotlineService.onHandleIntent(Unknown Source:0)
at android.app.IntentService$ServiceHandler.handleMessage(IntentService.java:65)
at android.os.Handler.dispatchMessage(Handler.java:102)
at android.os.Looper.loop(Looper.java:145)
at android.os.HandlerThread.run(HandlerThread.java:61)

I am not able to capture image through hotline chat as I am using Android Nougat

Hello,

I have the weirdest issue I have every encountered.
I have nested fragments in my app and without integrating the SDK getChildFragmentManager() works like expected: getChildFragmentManager().findFragmentById(R.id.fragment) returns the fragment , getFragmentManager().findFragmentById(R.id.fragment) returns null.
By just adding the SDK as dependency getChildFragmentManager().findFragmentById(R.id.fragment) returns null but getFragmentManager().findFragmentById(R.id.fragment) returns the fragment.

Also Android studio highlights a warning for an activity extending ActionBarActivity that super.onCreate() has multiple implementations and therefor "Overriding method should call super.onCreate()" on onCreate(Bundle saveInstanceState). Which, again, does not happen when the SDK is not added.

I can't stop wondering if your SDK is not doing something strange. If you need more information please let me know. Would be great if you can shine some light on this, I am scratching my head.

Gradle (simplified):

android {
    compileSdkVersion 21
    buildToolsVersion "23.0.2"
    defaultConfig {
        minSdkVersion 15
        targetSdkVersion 21
        versionCode 1
        versionName "1.0"
    }
    buildTypes {
        release {
            minifyEnabled false
            proguardFiles getDefaultProguardFile('proguard-android.txt'), 'proguard-rules.pro'
        }
    }
    compileOptions {
        sourceCompatibility JavaVersion.VERSION_1_7
        targetCompatibility JavaVersion.VERSION_1_7
    }
}
repositories {
    mavenCentral()
}
dependencies {
    compile fileTree(include: ['*.jar'], dir: 'libs')
    testCompile 'junit:junit:4.12'
    compile 'com.android.support:appcompat-v7:21.0.3'
    compile 'com.google.android.gms:play-services:7.0.0'
    compile 'com.github.freshdesk:hotline-android:1.0.14'
}

Hi, I'm using your library v.1.2.3 and faced with this crash while using faq on Sony Xperia M2 (Android 4.3) java.lang.NullPointerException
at android.webkit.WebViewClassic.sendOurVisibleRect(WebViewClassic.java:3174)
at android.webkit.WebViewClassic.onScrollChanged(WebViewClassic.java:5718)
at android.webkit.WebView.onScrollChanged(WebView.java:2154)
at com.freshdesk.hotline.activity.ao.onScrollChanged(Unknown Source)
at android.view.View.scrollTo(View.java:10391)
at com.freshdesk.hotline.activity.b.run(Unknown Source)
at android.os.Handler.handleCallback(Handler.java:730)
at android.os.Handler.dispatchMessage(Handler.java:92)
at android.os.Looper.loop(Looper.java:137)
at android.app.ActivityThread.main(ActivityThread.java:5214)
at java.lang.reflect.Method.invokeNative(Native Method)
at java.lang.reflect.Method.invoke(Method.java:525)
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:739)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:555)
at dalvik.system.NativeStart.main(Native Method)

I've noticed some service from Hotline running in the background. A few questions:

1. What is that for? Perhaps for polling of new messages when Push isn't enabled?
2. Is there any way of disabling it?
3. It spits out some logging, perhaps that could be configured as well?
   08-15 15:31:22.189 2971-3287/I/HOTLINE_SERVICE: Now Processing h
   08-15 15:31:22.204 2971-3287/I/HOTLINE_SERVICE: Now Processing h
   08-15 15:31:22.213 2971-3287/I/HOTLINE_SERVICE: Now Processing h
   08-15 15:31:22.220 2971-3287/I/HOTLINE_SERVICE: Now Processing h
   08-15 15:31:22.222 2971-3287/I/HOTLINE_SERVICE: Now Processing k
   08-15 15:31:22.224 2971-3287/I/HOTLINE_SERVICE: Now Processing k
   08-15 15:31:22.224 2971-3287/I/HOTLINE_SERVICE: Now Processing k
   08-15 15:31:22.226 2971-3287/I/HOTLINE_SERVICE: Now Processing k

Hey @tryprasannan
After forking, I tried making your SDK compatible to latest Android Studio 3.0 with Gradle plugin 3 support, Also with new support library and play services. But since your hotline.jar bundled in the SDK libs uses v7:22.2.1, (this might be to support Android 10+) I guess you need to maintain two branches to supporting latest and 10+ sdks.
Let us know... We are currently converting our app to Android Studio 3 and Gradle Plugin 3 support we are kinda stuck because of this. Please find the enclosed dependency tree

Thanks

This was available in freshdesk mobihelp SDK.

    config.setFeedbackType(FeedbackType.NAME_AND_EMAIL_REQUIRED);

Hi,
When we import SDK as module in app then following error occurs,

Error:Plugin with id 'com.github.dcendents.android-maven' not found.

Though, I found a workaround for this,

We have to add
compile com.github.vajro:MaterialDesignLibrary:1.6 as a dependancy
and have to remove apply plugin: 'com.github.dcendents.android-maven'

and add this in Gradle,

repositories {
        maven { url "https://jitpack.io" }
    }

Fatal Exception: android.os.FileUriExposedException: file:///storage/emulated/0/Android/data/com.daigou.sg/cache/tmp_pics/pic_1490807007065291825884.jpg exposed beyond app through ClipData.Item.getUri()

I am not able to set the background color behind notification icon on device having android version5.0 and above.

From Android 5.0 and above, we can set background color using method NotificationCompatBuilder.setColor behind notification icon.

Please resolve the issue.

"Survey", not "Survery". Just pointing out. https://github.com/freshdesk/hotline-android/blob/master/hotline_sdk/src/main/res/values/styles.xml

(thought I made a typing mistake myself, had to check the source to realize it's not me!)

What the title says. Stacktrace below:

Fatal Exception: java.lang.RuntimeException: An error occured while executing doInBackground()
       at android.os.AsyncTask$3.done(AsyncTask.java:300)
       at java.util.concurrent.FutureTask.finishCompletion(FutureTask.java:355)
       at java.util.concurrent.FutureTask.setException(FutureTask.java:222)
       at java.util.concurrent.FutureTask.run(FutureTask.java:242)
       at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:231)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
       at java.lang.Thread.run(Thread.java:841)
Caused by java.lang.OutOfMemoryError
       at android.graphics.Bitmap.nativeCreate(Bitmap.java)
       at android.graphics.Bitmap.createBitmap(Bitmap.java:922)
       at android.graphics.Bitmap.createBitmap(Bitmap.java:895)
       at android.graphics.Bitmap.createBitmap(Bitmap.java:827)
       at com.freshdesk.hotline.tasks.l.doInBackground(Unknown Source)
       at com.freshdesk.hotline.tasks.l.doInBackground(Unknown Source)
       at android.os.AsyncTask$2.call(AsyncTask.java:288)
       at java.util.concurrent.FutureTask.run(FutureTask.java:237)
       at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:231)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
       at java.lang.Thread.run(Thread.java:841)

I tried reproducing it by uploading high resolution images (and taking pictures) in conversation view, but that didn't work.

Hello It seems app is providing below crash when app is running with latest support library(v26.0.0) with customized them.

Please Note: Its working absolutely fine when it uses last stable version 25.4.0 in my app.

Error for your reference:

FATAL EXCEPTION: main Process: com.cheep, PID: 25356 java.lang.NoClassDefFoundError: Failed resolution of: Lcom/freshdesk/hotline/activity/InterstitialActivity; at com.freshdesk.hotline.util.ar.eY(Unknown Source) at com.freshdesk.hotline.util.ar.eT(Unknown Source) at com.freshdesk.hotline.Hotline.showConversations(Unknown Source) at com.freshdesk.hotline.Hotline.showConversations(Unknown Source) at com.cheep.utils.HotlineHelper.showConversation(HotlineHelper.java:71) at com.cheep.fragment.FAQFragment$2.onClick(FAQFragment.java:137) at android.view.View.performClick(View.java:5637) at android.view.View$PerformClick.run(View.java:22429) at android.os.Handler.handleCallback(Handler.java:751) at android.os.Handler.dispatchMessage(Handler.java:95) at android.os.Looper.loop(Looper.java:154) at android.app.ActivityThread.main(ActivityThread.java:6119) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:886) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:776) Caused by: java.lang.ClassNotFoundException: com.freshdesk.hotline.activity.InterstitialActivity at java.lang.VMClassLoader.findLoadedClass(Native Method) at java.lang.ClassLoader.findLoadedClass(ClassLoader.java:742) at java.lang.ClassLoader.loadClass(ClassLoader.java:362) at java.lang.ClassLoader.loadClass(ClassLoader.java:312) at com.freshdesk.hotline.util.ar.eY(Unknown Source)  at com.freshdesk.hotline.util.ar.eT(Unknown Source)  at com.freshdesk.hotline.Hotline.showConversations(Unknown Source)  at com.freshdesk.hotline.Hotline.showConversations(Unknown Source)  at com.cheep.utils.HotlineHelper.showConversation(HotlineHelper.java:71)  at com.cheep.fragment.FAQFragment$2.onClick(FAQFragment.java:137)  at android.view.View.performClick(View.java:5637)  at android.view.View$PerformClick.run(View.java:22429)  at android.os.Handler.handleCallback(Handler.java:751)  at android.os.Handler.dispatchMessage(Handler.java:95)  at android.os.Looper.loop(Looper.java:154)  at android.app.ActivityThread.main(ActivityThread.java:6119)  at java.lang.reflect.Method.invoke(Native Method)  at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:886)  at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:776)  Caused by: java.lang.NoClassDefFoundError: Failed resolution of: Landroid/support/v7/app/ActionBarActivity; at com.freshdesk.hotline.util.ar.eY(Unknown Source)  at com.freshdesk.hotline.util.ar.eT(Unknown Source)  at com.freshdesk.hotline.Hotline.showConversations(Unknown Source)  at com.freshdesk.hotline.Hotline.showConversations(Unknown Source)  at com.cheep.utils.HotlineHelper.showConversation(HotlineHelper.java:71)  at com.cheep.fragment.FAQFragment$2.onClick(FAQFragment.java:137)  at android.view.View.performClick(View.java:5637)  at android.view.View$PerformClick.run(View.java:22429)  at android.os.Handler.handleCallback(Handler.java:751)  at android.os.Handler.dispatchMessage(Handler.java:95)  at android.os.Looper.loop(Looper.java:154)  at android.app.ActivityThread.main(ActivityThread.java:6119)  at java.lang.reflect.Method.invoke(Native Method)  at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:886)  at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:776)  Caused by: java.lang.ClassNotFoundException: Didn't find class "android.support.v7.app.ActionBarActivity" on path: DexPathList[[zip file "/data/app/com.cheep-1/base.apk"],nativeLibraryDirectories=[/data/app/com.cheep-1/lib/x86_64, /data/app/com.cheep-1/base.apk!/lib/x86_64, /system/lib64, /vendor/lib64]] at dalvik.system.BaseDexClassLoader.findClass(BaseDexClassLoader.java:56) at java.lang.ClassLoader.loadClass(ClassLoader.java:380) at java.lang.ClassLoader.loadClass(ClassLoader.java:312) at com.freshdesk.hotline.util.ar.eY(Unknown Source)  at com.freshdesk.hotline.util.ar.eT(Unknown Source)  at com.freshdesk.hotline.Hotline.showConversations(Unknown Source)  at com.freshdesk.hotline.Hotline.showConversations(Unknown Source)  at com.cheep.utils.HotlineHelper.showConversation(HotlineHelper.java:71)  at com.cheep.fragment.FAQFragment$2.onClick(FAQFragment.java:137)  at android.view.View.performClick(View.java:5637)  at android.view.View$PerformClick.run(View.java:22429)  at android.os.Handler.handleCallback(Handler.java:751)  at android.os.Handler.dispatchMessage(Handler.java:95)  at android.os.Looper.loop(Looper.java:154)  at android.app.ActivityThread.main(ActivityThread.java:6119)  at java.lang.reflect.Method.invoke(Native Method)  at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:886)  at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:776) 

It seems library uses ActioBarActivity class which is been removed now. It should use AppCompatActivity instead.

Please check this. I'm not able to update my app to API 26 because of Hotline.
Hotline 1.2.6
compileSdkVersion 26
buildToolsVersion "26.0.3"
supportLibraryVersion = "26.1.0"

java.lang.NoClassDefFoundError: Failed resolution of: Lcom/freshdesk/hotline/activity/l;
                                                                       at com.freshdesk.hotline.util.t.a(Unknown Source)
                                                                       at com.freshdesk.hotline.Hotline.setNotificationConfig(Unknown Source)

Wanted to now how can I change the "Inbox" title in chat screen as shown above?

In hotline android sdk v1.2.1, I get an error toast message saying "missing/bad FileProvider for hotline. Camera capture will fail in devices running Nougat or later (error code 354)." Could you please explain what issue this is and the fix for this? Thank you.

When a user sends a landscape image, it is shown with the wrong orientation on the chat.
We tried it with a Samsung S4.

E/UncaughtException: java.lang.NoClassDefFoundError: Failed resolution of: Lcom/freshdesk/hotline/activity/InterstitialActivity;
at com.freshdesk.hotline.util.ar.eY(Unknown Source)
at com.freshdesk.hotline.util.ar.eT(Unknown Source)
at com.freshdesk.hotline.Hotline.showConversations(Unknown Source)
at com.freshdesk.hotline.Hotline.showConversations(Unknown Source)
at co.edgeapp.android.db.SupportService.showConversations(SupportService.java:61)
at co.edgeapp.android.bounty.DefaultBountyActionListener.onReplyToRejection(DefaultBountyActionListener.java:144)
at co.edgeapp.android.bounty.BountyHolder.lambda$getRejectionSnippet$15(BountyHolder.java:1176)
at co.edgeapp.android.bounty.BountyHolder$$Lambda$18.onClick(Unknown Source)
at android.view.View.performClick(View.java:5201)
at android.view.View$PerformClick.run(View.java:21163)
at android.os.Handler.handleCallback(Handler.java:746)
at android.os.Handler.dispatchMessage(Handler.java:95)
at android.os.Looper.loop(Looper.java:148)
at android.app.ActivityThread.main(ActivityThread.java:5443)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:728)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:618)
Caused by: java.lang.ClassNotFoundException: Didn't find class "com.freshdesk.hotline.activity.InterstitialActivity" on path: DexPathList[[zip file "/data/app/co.edgeapp.android-2/base.apk"],nativeLibraryDirectories=[/data/app/co.edgeapp.android-2/lib/arm, /data/app/co.edgeapp.android-2/base.apk!/lib/armeabi-v7a, /vendor/lib, /system/lib]]
at dalvik.system.BaseDexClassLoader.findClass(BaseDexClassLoader.java:56)
at java.lang.ClassLoader.loadClass(ClassLoader.java:511)
at java.lang.ClassLoader.loadClass(ClassLoader.java:469)
at com.freshdesk.hotline.util.ar.eY(Unknown Source) 
at com.freshdesk.hotline.util.ar.eT(Unknown Source) 
at com.freshdesk.hotline.Hotline.showConversations(Unknown Source) 
at com.freshdesk.hotline.Hotline.showConversations(Unknown Source) 
at co.edgeapp.android.db.SupportService.showConversations(SupportService.java:61) 
at co.edgeapp.android.bounty.DefaultBountyActionListener.onReplyToRejection(DefaultBountyActionListener.java:144) 
at co.edgeapp.android.bounty.BountyHolder.lambda$getRejectionSnippet$15(BountyHolder.java:1176) 
at co.edgeapp.android.bounty.BountyHolder$$Lambda$18.onClick(Unknown Source) 
at android.view.View.performClick(View.java:5201) 
at android.view.View$PerformClick.run(View.java:21163) 
at android.os.Handler.handleCallback(Handler.java:746) 
at android.os.Handler.dispatchMessage(Handler.java:95) 
at android.os.Looper.loop(Looper.java:148) 
at android.app.ActivityThread.main(ActivityThread.java:5443) 
at java.lang.reflect.Method.invoke(Native Method) 
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:728) 
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:618) 
Suppressed: java.lang.NoClassDefFoundError: com.freshdesk.hotline.activity.InterstitialActivity
at dalvik.system.DexFile.defineClassNative(Native Method)
at dalvik.system.DexFile.defineClass(DexFile.java:226)
at dalvik.system.DexFile.loadClassBinaryName(DexFile.java:219)
at dalvik.system.DexPathList.findClass(DexPathList.java:338)
at dalvik.system.BaseDexClassLoader.findClass(BaseDexClassLoader.java:54)
... 19 more
Suppressed: java.lang.ClassNotFoundException: com.freshdesk.hotline.activity.InterstitialActivity
at java.lang.Class.classForName(Native Method)
at java.lang.BootClassLoader.findClass(ClassLoader.java:781)
at java.lang.BootClassLoader.loadClass(ClassLoader.java:841)
at java.lang.ClassLoader.loadClass(ClassLoader.java:504)
... 18 more
Caused by: java.lang.NoClassDefFoundError: Class not found using the boot class loader; no stack trace available

We see the following warning on Kindle Fire
W/HOTLINE ( 7849): Cannot proceed because the user was not created. Backlog created for message

The same build works properly on android devices. What is this error? Please let us know what should we do to fix it.

Finalizing a Cursor that has not been deactivated or closed - Hotline DB, but i have cleared the user data using the following code- Hotline.clearUserData(getApplicationContext()) as explained in the document. Can anyone tell me how to close the db and where to close the db.