This project was built as part of an interview challenge, to develop a Customer Interaction Management system design and a small feature for creating user accounts.

The following are the deliverables of this challenge:

• diagrams folder - C4 Model diagrams of a proposed solution
• omni-cim-panel folder - the code for a client-side admin panel
• omni-cim-server folder - the code for an API server for the admin panel
• questions folder - answers for questions made on this challenge (PT-BR).

Please, make sure you have the following installed

• Docker
• Docker Compose

You can use this command to check:

$ docker -v && docker-compose -v

$ git clone [email protected]:ruancarvalho/omni-cim.git

$ cd omni-cim/

Pull and Build all container images with:

$ docker-compose build

First-time Only

Use docker compose to create a MySQL database

$ docker-compose run server sequelize db:create

Use docker compose to create the tables

$ docker-compose run server sequelize db:migrate

Now, start all containers with:

$ docker-compose up

localhost:3000 - the omni-cim-panel which is the front-end app

localhost:5000 - the omni-cim-server backend api

localhost:8080 - the "adminer" which is a very simple database client, so you can see the tables.

Currently, we provide several digital channels for interaction with people that make up our customers profile. We identified the need to unify the user experience of in all channels, in a more objective, precise enable the following actions:

• Start interaction on any channel;
• Continue the interaction from any channel, that is, an interaction started in channel A must be continued fluidly in channel B;
• Receive message on the channel opened by the user, even if no interaction has been performed by him on this channel.

To make this concept of Omnichannel possible, a scalable infrastructure is required to serve all people who consume our services daily.

This is a Context Diagram of the proposed solution, using C4 Model notation:

Please, reach to the diagrams folder to see the Container and Deployment models.