This comprehensive dashboard offers a detailed insight into the customer reviews of British Airways, enabling a holistic understanding of the airline's performance. The dashboard is equipped with interactive features that allow users to analyze and explore reviews based on key metrics, contributing to data-driven decision-making for service enhancement.
- Food
- Overall Rating
- Entertainment
- Cabin Staff Service
- Seat Comfort
- Value
- Ground Service
- Seat Type
- Aircraft
- Traveller Type
- Continents
- Month of Review
This dynamic line graph displays the average review scores over months, allowing users to identify trends and patterns in customer feedback.
The map visualization provides a geographical perspective, showcasing the average review scores by continent. This helps identify global trends and regional variations in passenger experiences, facilitating targeted improvements in specific areas.
The bar chart breaks down the average review scores and number of reviews by aircraft, providing insights into the performance of each aircraft. This allows British Airways to prioritize improvements based on the feedback from different aircraft.
- Informed Decision-Making: By analyzing the average reviews over time, British Airways can make informed decisions on where to focus efforts for service improvements.
- Regional Performance Analysis: Understanding how different continents rate the services helps in tailoring strategies for specific markets.
- Aircraft-Specific Insights: Identifying strengths and weaknesses in different aircraft and guiding the allocation of resources for maintenance and improvements.
This dashboard serves as a powerful tool for British Airways to assess customer feedback, identify trends, and make data-driven decisions. The interactive elements empower users to customize their analysis, fostering a proactive approach to enhancing overall customer satisfaction and service quality.
React
Typescript
Django
Laravel
Facebook
Microsoft
Google
Alibaba
D3
Tencent