Comments (4)
patcon
commented on July 17, 2024
Freshdesk has webhooks, which is the simplest way to do this:
https://support.freshdesk.com/support/articles/132589-using-webhooks-in-the
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patcon
commented on July 17, 2024
Tangentially related: Hook pagerduty into urgent support requets (as decided by freshdesk's dispatchr tool presumably)
https://support.freshdesk.com/support/discussions/topics/1230
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patcon
commented on July 17, 2024
We can do the initial notification of issue creation via a Dispatch'r rule:
http://gittip.freshdesk.com/admin/va_rules/1000291146/edit
Subsequent changes will have to happen through the Observer tool, which unfortunately only runs once an hour.
Using this requestbin:
http://requestb.in/1i6h3wj1?inspect
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patcon
commented on July 17, 2024
First pass
https://github.com/gittip/hubot-freshdesk-ticket-notifier
Added in 88ea4f9
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