This project is built for Freshworks Freshdesk. This NodeJs application creates an automatic ticket based on the question tag. Just enter the list of tags and then this application creates a ticket to Freshdesk.

• AWS DynamoDb, Lambda, Cloudwatch are required.
• Instead of AWS Lambda, you can use setTimeout also on a backend server but it is not efficient.

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• Create DynamoDB with two fields AppName and lastQuestion
• Create a Lambda function with this Nodejs project
• Add IAM permissions of Read and Write in specific DynamoDB to Lambda function
• Add environmental variables to the lambda function
• Enable AWS CloudWatch with the rules of trigger lambda with schedule time of your choose (5 min recommended)

• Use AWS with valid IAM role permissions on that DynamoDB
• Create a DynamoDBin AWS
• These parameters are required for this project
• Enter the tags you have to listen in the main function parameters
• Config file contains the required variables
• Change this parameters to your tag which want to lookfor.
  • const parameters = ["firebase","google-cloud"].join(",")
  • Now it looking for firebase and google-cloud
  • change tags to what you prefered

• AWS-SDK
• unirest
• Freshworks REST APIs

• Direct reply from Freshdesk to StackOverflow
• Upvote