Comments (1)
We use it to provide a small summary of movement within support for a given team on a particular day. In particular it tries to list:
- Newly opened tickets
- Updated tickets (and which team member updated them)
- Closed tickets (and which team member closed them)
I don't tend to pay super close attention to the specifics, but I think it is good to just see the shape/size of this regularly to take the pulse of things (and occasionally click-through if something catches your attention).
Since this is open-source I would prefer to leave the zendesk support in case non-herokai might be using this or choose to use it in the future and they would find this helpful. That said, adding support-api in addition and switching to using it for internal stuff (api, addons and hit all use this or a variant of it) would be awesome. I feel like I could probably figure it out, but that I'm unlikely to find time for it any time soon (vs other higher-priority concerns).
Hope that clarifies, certainly happy to provide further guidance and/or discussion as needed. Thanks!
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