iamkalai / sntil Goto Github PK

When 'glide.security.admin.override.accessterm' is false, ACLs are evaluated cumulatively. If there are number of ACLs on any given field and the Admin Overrides option is false (not selected) on one of them, then the effective admin overrides for all the ACLs are considered to be false. This causes admins to be unable to pass even the ACL where the override should be in effect.

Credits: Chaithanya Bontha

If you want to know the connection speed between your computer and your instance, you can do so by visiting the below URL.

yourinstance/connection_test.do

Credit: @WoZ

If you want to find which record producer created a record in ServiceNow, look into sc_item_produced_record table.

Note that if the target record is a task, it'll show up in the task field of the table. If it's not a task (and also if it is), then you can find the record using the value of the record_table field and the record_key field.

While JSUtil.notNil is awesome, do keep in mind that it does not work for empty object. Use JSUtil.isEmpty for checking objects.

Sample:
gs.print("This does not work for object JSUtil.notNil({}):"+JSUtil.notNil({}));
gs.print("This works for empty object JSUtil.isEmpty({}):"+JSUtil.isEmpty({}));

var obj = {a:1};
gs.print("Not a empty object JSUtil.isEmpty(obj):"+JSUtil.isEmpty(obj));

The evil of toString() - "Regex strikes back"

Spent few hours tracking this down as Replace method won't support regex for objects. What a fun Friday this was.

Simplified code:

var uri = gs.action.getGlideURI()
var object = uri.toString();
var string = uri+"";

gs.print(uri);
//gs.print(object.replace(/sys_scripts/,'')); //throws an error.
gs.print(string.replace(/sys.scripts/,''));

gs.print(typeof object);
gs.print(typeof string);

gs.getProperty is faster than an equivalent gliderecord.

var stopwatch1 = new GlideStopWatch();
gs.print(gs.getProperty(''));
gs.print('Timer:'+stopwatch1);

var stopwatch2 = new GlideStopWatch();
var gr1 = new GlideRecord('sys_properties');
gr1.addEncodedQuery('name=');
gr1.setLimit(1);
gr1.query();
if (gr1.next()) {
gs.print(gr1.getValue('value'));
}
gs.print('Timer:'+stopwatch2);

You can add your visual task board (VTB) to Dashboard using Iframes.

Credits: Adam Stout
FYI - https://community.servicenow.com/community?id=community_blog&sys_id=5b1edeb6db2604545ed4a851ca961968

g_scratchpad works in catalog client script on portal but does not on normal UI.

if (typeof g_scratchpad != 'undefined') {
alert("Portal");
} else {
alert("Normal UI");
}

GlideAggregate groups by the aggregated column by default (when using functions MAX, MIN or AVG).
So don't forget to use its setGroup method.

Sample in comments section.
Credits: @jános Szentpáli

var cmn_location_Ga = new GlideAggregate('cmn_location');
cmn_location_Ga.addNotNullQuery('u_node_id');
cmn_location_Ga.addAggregate('MAX', 'u_node_id');
cmn_location_Ga.setGroup(false);
cmn_location_Ga._query();
if (cmn_location_Ga._next()) {
return +cmn_location_Ga.getAggregate('MAX', 'u_node_id');
} else {
return 0;
}

While creating a client callable script include, the general practice is to avoid overriding initialize method, which is also stated in the official documentation.

https://docs.servicenow.com/bundle/orlando-application-development/page/script/ajax/topic/p_AJAX.html

But, in case you do want to override the initialize method for some reason, you can do so easily by following the below sample. You just need to add few extra parameters to your initialize method and invoke AbstractAjaxProcessor's initialize method.

//Sample script include
var DoStuff = Class.create();
DoStuff.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    initialize: function(request, responseXML, gc) {
        AbstractAjaxProcessor.prototype.initialize.call(this, request, responseXML, gc);
        this.stuff = 'something';
    },

    print: function() {
        return this.stuff;
    },
});```

//Sample script to test script include works
var glideAjax = new GlideAjax('DoStuff');
glideAjax.addParam('sysparm_name','print');
glideAjax.getXMLWait();
alert(glideAjax.getAnswer());

https://jace.pro/news/?start=2010-01-01&end=2020-12-31&text=Kalai

report.view event gets triggered by the platform whenever you view a report in ServiceNow. The event is also generated when the report is run via scheduled report.

Rather than omitting watermarks, it is possible to hide watermarks on a global basis.
Set glide.email.watermark.visible and set it to false.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/notification/task/t_HidingWatermarksGlobally.html

gs.getProperty returns the property value as string irrespective of the type of property being accessed. But, if you are in global scope and want to return a property as 'Boolean', you can use GlideProperties.getBoolean() instead. Additionally, there is also a function GlideProperties.getInt() to return the property value as 'int'.

Credits: János Szentpáli

If you create a template (sys_template) with the same name as the table, the template gets applied automatically to all new records created for that table.

Ex: Create a template called 'incident' and try creating a new incident. The fields on the new incident are updated as per the template created.

Credits: Geo (sndevs slack).

A rough way of checking if something is out of the box is to check Upgrade history. If it is not in sys_upgrade_history_log, then it might not be from ServiceNow.

Credits: AJB

If you are getting the error "No Records Selected" for list button, add sysverb to the action name.

fd_data object is used to access information related to flow when inline scripting in a flow.

You can access the some step's output using fd_data._stepnumber.
You can access current record using fd_data.trigger.current.

You can view JsFiddle output in a separate tab by adding '/show' at the end of your fiddle.

There is a Condition/On Click field on Client script table. Per HI ticket, the field is not in use. There is no documentation because this was never usable.
So in essence, this is a ServiceNow meme "Don't know what it does but I am scared to delete"

Credits: ServiceNow Community Question.

You can rollback fix scripts. But note that the rollback field is not visible on form view.
Credits: Jace Benson

FYI - https://jace.pro/post/2020-04-23-fix-scripts-can-rollback-now/

If you want execute a script asynchronously or execute a script once, you can make use of ServiceNow's ScheduleOnce script. In the below script, you can replace the call of gs.log with any server side script call (like calling a function of some script include).

//Sample
var scheduleJob = new global.ScheduleOnce();
scheduleJob.script = "gs.log('Test Log','Adhoc')";
scheduleJob.setLabel("Adhoc Job");
scheduleJob.schedule();

Note: Will not work in scope.

ServiceNow Processors are deprecated, which I never realized.
https://docs.servicenow.com/bundle/orlando-application-development/page/script/processors/concept/c_Processors.html

GlideElement actually includes most of the String.prototype functions. Thus current.description.toUpperCase() for instance converts description to uppercase

Credits: János Szentpáli

There are no action to directly query and update multiple records in flow designer. Use lookup action to find records. Chain it with 'For Each' and 'Update Record' action to process all the records.

Below functions can be used
Impersonate - gs.getSession().impersonate(userID);
End Impersonation - gs.getSession().onlineUnimpersonate();

Out of the box release management in ServiceNow is broken in its native form. When you save the state of a release or feature to Testing/QA, the active flag is set to false.

You can revert #ServiceNow workflow to any previous version Out of the box.

• Go to the workflow record in the wf_workflow table.
• Right click in the form header, go to 'Show File Properties'.
• Add the 'versions' related list to the form if it's not already there.
• Right click the version you want to revert to, click 'Revert to this Version'.
• Click 'Ok' on the dialog, and the workflow is reverted.

Credits - Chris Sanford.

Use the below to get the next number for a table
new global.NumberManager('tablename').getNextObjNumberPadded();

You may know that get() function can accept two arguments. When you pass two arguments, the first becomes the column for searching and the second is the value. But you should also know that get() can return multiple records based on the condition passed. So do not write your script under the assumption that get() will return only one record.

var incident = new GlideRecord('incident');
if (incident.get('caller_id', gs.getUserID())) { //This returns more than one record
gs.print(incident.number);
incident.next(); //You can iterate to next record like a normal gliderecord query
gs.print(incident.number);
}

For completed update set on the production instance, you should always change the state to Ignore. This state ensures that the update set is not committed again when cloning the instance.

Credits: Garrison Ball

If you want to relink your scoped app to a new repo, you have to delete the existing repo link for the app from sys_repo_config table. Deleting the existing link will allow you to use studio to add the new repo link.

g_user object is not available for client scripts on service portal widget. You can instead use glideUserSession object to retrieve the same info.

Sample:
https://gist.githubusercontent.com/iamkalai/c56b8fae9e2cae8b5bbefe132903ec88/raw/961633d1af43aaabfc103eb7699fc89cfe210304/Extending%2520Script%2520Include.js

g_form.getGlideUIElement does not work on portal and g_form.getField does not work on normal UI. Both the functions are used to get information related to fields/variable.

For example, to get sysid of variable on catalog, you might have to do something like this.
https://gist.githubusercontent.com/iamkalai/c56b8fae9e2cae8b5bbefe132903ec88/raw/3ce2d0325e489863a02cfa7e4cd1d701bb1a44b4/Get%2520Variable%2520ID.js

The nodes that are assigned to your instance can be found from sys_cluster_state table.

sp_rel_widget_clone holds the relationship from which the widget was cloned.

Ever wish to see all the publicly available ServiceNow service portals in one place? If yes, link is in the comment section.

Credits: Nick Belli.
https://github.com/NickBelli/ServiceNowResources

If you want to make all the variables of a catalog readonly on RITM or sc_task table, you can use g_form.setVariablesReadOnly(true);
Note that this will not work on other tables like incident

https://hi.service-now.com/kb_view.do?sysparm_article=KB0752560

setWorkflow(false) does not stop flows from triggering in scoped apps.

FYI - https://community.servicenow.com/community?id=community_question&sys_id=f5c4e8cedb1a7380190dfb2439961969

The state of updateset while being committed can be misleading sometimes. This is due to updates being applied using Progress workers and the state being updated via UI action.

FYI - https://hi.service-now.com/kb_view.do?sysparm_article=KB0622557

Get ServiceNow related trivia using the following webservice - "https://lnkd.in/dbZNcPN"
https://scripting.service-now.com/api/x_snc_now_trivia/trivia/getQuestion
Credits: NowLearning

If you leave the Run As field as blank in scheduled job, ServiceNow will run the job as system user.

If you want to move VTB (Visual Task Board) from one instance to another, there is a OOB button 'Export Board to XML" on Visual Task Board (vtb_board) Table.

Credits: Jarod Mundt

Want colourful log messages? Use- console.log("%cTest", "font-family:arial;color:red;font-weight:bold;font-size:3rem");

Credits: (leirasanchez)

gs.cacheFlush() is the equivalent of doing 'cache.do'.

If you ever need to find when your ServiceNow instance was provisioned, go to system properties and look at the updated date of the property instance_name or instance_id.

If you want to open a left navigation menu in new window rather in the same window,

• create a module of type URL (from Arguments:)
• add some text in 'window name' field.

If you want lookup select variable dependent on some other variable, add ref_qual_elements attribute to the variable definition.
To add more than one dependent variables, separate them by ';'.

Ex: ref_qual_elements=variable1;variable2

In case you did not know, Gliderecord's update() has an optional parameter which you can use to pass the reason for the update. The reason gets displayed (field-Reason) in Audit record (sys_audit).

Ex: .update('Test Update');