Hello there! My name's Samir, I'm from Austin Texas, and I'm a computer science graduate specializing in IT and cybersecurity! Currently looking for a full-time entry-level job in the IT or cybersecurity field, and studying for the CompTIA ITF+ and A+ certifications! Always building expereience in security analysis through various projects, labs, and CTFs(Capture the Flag)!
Work Experience
IT Phone Agent, UTPB Information Technology Services, Odessa, TX
Oct 2022 - May 2023
Diagnosed and resolved IT-related issues amongst students and professors, including password resets, unlocking accounts, and basic software and hardware troubleshooting.
Utilized GLPI ticket management software to log, track, prioritize, and escalate support requests.
Used Microsoft Office 365 and Microsoft Teams to coordinate daily job functions with fellow IT technicians and directors.
Resident Assistant, UTPB Housing, Odessa, TX
Jan 2021 - Sep 2021
Orchestrated events to foster connections between students on/off campus.
Communicated between fellow resident assistants and directors to address on-campus safety concerns throughout the day/night.
Utilized Office 365 and Google Forms to submit daily reports to resident directors.