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feup-ltw's Introduction

LTW 23/23 - Ticket Manager

Group elements

Name Number Email
João Alves 202108670 [email protected]
Eduardo Sousa 202103342 [email protected]
Pedro Oliveira 202000149 [email protected]

Database UML

Image Description

Credentials (username / password / role)

  • joaoalvesss / Batatacozida4 / admin
  • phro / Brasilll6 / agent
  • edsousa / Itsamemario7 / user

List of features

  • Register new account
  • Login and Logout
  • Edit profile
  • Client submit new ticket (optional department)
  • Client list and tracking of tickets
  • Client reply to ticket
  • List tickets for department, agent, priority or status and sort options
  • Agent change ticket department
  • Agent assign a ticket to himself or someone else
  • Agent change ticket status
  • Agent manage FAQ and use it to answer tickets
  • Admin able to promote to agent or admin
  • Admin add new department, status and relevant entities
  • Admin able to assign agent to department

Things used:

Security:

  • XSS: yes
  • CSRF: yes
  • SQL using prepare/execute: yes
  • Passwords: created and verified with php's password_hash and password_verify

Technologies:

  • Separated logic/database/presentation: yes
  • Semantic HTML tags: yes
  • Responsive CSS: yes
  • Javascript: yes
  • Ajax: yes
  • REST API: no
  • Error/success messages: yes
  • Forms don't lose data on error: no

feup-ltw's People

Contributors

joaoalvesss avatar

Watchers

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