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WHMCS hook to Slack. Send notification to slack channel or user on ticket open and user reply.

Just copy slack.php and slack.json to $WHMCS_ROOT/includes/hooks directory.

Edit file slack.json and change hook_url to your slack hook url.

  {
    "hook_url"  : "your_slack_hook_url",    
    "username"  : "WHMCS",                  
    "emoji"     : ":loudspeaker",
    "channel"   : "#whmcs"
  }

Explanation

• hook_url: your slack's hook URL
• username: whatever you want to display in slack channel
• emoji: emoji icon
• channel: Slack channel to receive the notification

Now, try open ticket in the client area. You should receive notification from WHMCS every ticket open and user reply.