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BSITA - Hotels' Reviews Analysis

Please run the code to see entire visualizations and comments of each tasks!

Data

Dataset is a subset of ABSITA dataset.

  • The data includes reviews and opinion (negative/positive) about hotels listed on Booking.com website in 3 cities: Napoli, Bologna and Milan.
  • The reviews are in multi-languages but we're going to analyze exclusively Italian reviews.
  • We consider text reviews of customers and labeled sentiments encoded to the 'target' column.

Library

BSITA project tackle the following tasks:

  • Preprocessing the data by splitting sentences, splitting unigram or n-grams, removing stop words and punctuations, and forming a term-document matrix using tf-idf indexes.
  • Build a pipeline for preprocessing steps.
  • Classification: Applied Logistic Regression and Random Forest classification methods and executed a GridSearchCV cross Validation in order to find the best parameters and the best score. The labels are negative or positive.
  • Clustering: Using K-means and Hierarchical Agglomerative Cluster methods.
  • Topic Modeling: Extracing top 3 and 8 topics of the reviews, listin representiative of each topics and visualizing them using pyLDAvis library.
  • Summarization: summary reviews to a consise and meaningful paragrahp of 50 words.

Author

Quynh-Anh Ng

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