Do you have a roadmap for new features and an ETA for them ?
This is a really interesting product.

hello,
i'm translating the package into my language, italian, I'm using "en" folder as base and it contains the lang files that i translated, but i noticed there are not the ones about the datables and other parts maybe because those belongs to other packages , how to procede ?
what is your suggestion?
thanks

Hi Guys
unfortunately I have to ask again when this feature comes?
The contact form in our shop created the emails basically correct when they worked with an e-mail program.
Unfortunately, it is so that Faveo the tickets from the FROM draws so all tickets are now assigned to the user "Shop".
We then create just one user or assign it to. This is so, then carried in the CC. But any answer now ends up with us in a mailbox that we empty because otherwise we would or tickets repeatedly assign emails to ticket (system).
Perfect would be to create a rule(s), or their offers that you can select a checkbox as from the mailbox to accept messages (by From or Reply-to).

Test error in Example.com

ExampleException in home#example
Something really bad happened

View on Bugsnag

Stacktrace

app/controllers/home_controller.rb:123 - example
app/controllers/other_controller.rb:12 - broken
lib/important/magic.rb:4 - load_something

View full stacktrace

Hi,

If I try to run artisan, I get the following exception:

PHP Catchable fatal error:  Argument 2 passed to Illuminate\Routing\UrlGenerator::__construct() must be an instance of Illuminate\Http\Request, null given, called in /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Routing/RoutingServiceProvider.php on line 56 and defined in /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Routing/UrlGenerator.php on line 95
PHP Stack trace:
PHP   1. {main}() /home/user/projects/webs/faveo/artisan:0
PHP   2. Illuminate\Foundation\Console\Kernel->handle() /home/user/projects/webs/faveo/artisan:36
PHP   3. Illuminate\Foundation\Console\Kernel->bootstrap() /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php:92
PHP   4. Illuminate\Foundation\Application->bootstrapWith() /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php:195
PHP   5. Illuminate\Foundation\Bootstrap\LoadConfiguration->bootstrap() /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Foundation/Application.php:183
PHP   6. Illuminate\Foundation\Bootstrap\LoadConfiguration->loadConfigurationFiles() /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/LoadConfiguration.php:38
PHP   7. require() /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/LoadConfiguration.php:57
PHP   8. url() /home/user/projects/webs/faveo/config/lfm.php:12
PHP   9. app() /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Foundation/helpers.php:569
PHP  10. Illuminate\Foundation\Application->make() /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Foundation/helpers.php:54
PHP  11. Illuminate\Container\Container->make() /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Foundation/Application.php:644
PHP  12. Illuminate\Container\Container->build() /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Container/Container.php:659
PHP  13. Illuminate\Container\Container->Illuminate\Container\{closure}() /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Container/Container.php:776
PHP  14. Illuminate\Routing\RoutingServiceProvider->Illuminate\Routing\{closure}() /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Container/Container.php:290
PHP  15. Illuminate\Routing\UrlGenerator->__construct() /home/user/projects/webs/faveo/vendor/laravel/framework/src/Illuminate/Routing/RoutingServiceProvider.php:56

If I comment out line 12 in /config/ifm.php, the exception goes away.

// 'images_url' => url('photos').'/',

I was trying to edit one of my E-mail account and I couldn't save the change.
Then I realized that the Encryption which I set to be SSL was fall back to None.
I was able to save the change putting back the encryption to SSL but if I want to edit the E-mail again is still with Encryption None.

Are you able to embed local tutorial videos that would show up as HTML5 within the knowledgebase?

Faveo needs imap module when fetching email through cron but install wizard doesn't check for that requirements

I created a private article in the knowledge base. I am not entirely clear of what it is supposed to do, but my interpretation is that they are only visible to agents.

Anyone who accesses the knowledge base can still see the private article listed as well as the quick quote from it. If I click it, I get an error message.

Below is an image after I attempted to click the private article.

I've pulled the latest version from git onto my ubuntu webserver. I have made sure the following are installed and enabled:

PHP >= 5.5.9
OpenSSL PHP Extension
PDO PHP Extension
Mbstring PHP Extension
Tokenizer PHP Extension

When I browse to the url that points to my webserver the installer redirects from http://url to http://url/step1 and at that point I get a 404 url not found.

I've had a look and this folder does not exists so I assume the installer creates this it's self, but it appears not to be doing this.

Any suggestions on how to resolve this would be great.

Hi,
If I clone the repo and setup apache2 to point to it, the webpage replies: "The requested URL /public/step1 was not found on this server."

Permissions are 755 for www-data. I tried both your debian 7 vps guide and the simpler Ubuntu guide.

Please halp and update your wiki!
Thanks

Your installation guides aren't very complete, yet I tried to install Faveo but there is no environment.default.php under the boostrap directory.

if the form fields have an error in validation rules the form is emptied and the user has to type the ticket again from scratch. its common practice now to repopulate the form with the last state before the error. also there is a limit on the ticket description-text of more then x characters, causing an validation error "description too short" and deleting all fields. there should be a hint in the form that description needs to be of minimum length. this makes the usage of faveo very frustrating, as it clears userdata on mistakes.

I got your code to the point where it goes through the installation steps, but runs into "500 Internal Server Error." Why has this happened? Is there an error log? I met all the criteria.

Hello,

I'm trying your solution and have a customized 500 errors in http://www.example.com/public/postdiagno

Hi,

I recently installed the solution and have fix two issues:

1. In file app/Http/Controllers/Agent/helpdesk/TicketController.php on line 33
   Change
   use App\Model\Helpdesk\Manage\Sla_plan;
   by
   use App\Model\helpdesk\Manage\Sla_plan;
2. In file app/Http/Controllers/Agent/helpdesk/MailController.php on line 88
   Change
   $overview = $mailbox->get_overview($mailId);
   by
   $overview = $mailbox->getMailsInfo(array($mailId));

app\Http\Controllers\Auth\AuthController.php

The function confirmIPAddress is currently failing. It returns the following error:
[2016-06-15 13:07:16] local.ERROR: ErrorException: Trying to get property of non-object in /home/vagrant/Code/app/Http/Controllers/Auth/AuthController.php:294

I tried to fix the root cause, but was unsuccessful. In the meantime, I have bypassed the function by placing ' return 0; ' before line 294 to allow the application to function. But this is bypassing security functionality.

It seems the engine is unable to display the embedded png correctly..

please check..

Hi,

There's an error on the Create Email page in the admin panel (Admin -> Emails -> Create Email).

[Fri May 13 15:31:29.333650 2016] [proxy_fcgi:error] [pid 27807] [client ***:65482] AH01071: Got error 'PHP message: PHP Fatal error:  Call to a member function toArray() on array in /var/www/vhosts/river.ml/devriver.ml/sp/storage/framework/views/3656c801f8bbce8bc4e269de10017128 on line 84\n', referer: http://devriver.ml/sp/public/emails

Cannot end a section without first starting one. (View: /var/www/helpdesk.app/resources/views/themes/default1/admin/helpdesk/emails/emails/index.blade.php)

The same is happening on the following routes :

http://helpdesk.app/emails
http://helpdesk.app/getdiagno
http://helpdesk.app/helptopic
http://helpdesk.app/sla
http://helpdesk.app/getcompany
http://helpdesk.app/getsystem
http://helpdesk.app/getemail
http://helpdesk.app/getticket
http://helpdesk.app/getresponder
http://helpdesk.app/getalert
http://helpdesk.app/plugins

Hello,

When i try to install Faveo on my shared host i have a 500 error from Faveo
I foolwed http://www.ladybirdweb.com/support/show/500-error but still the same problem.

How to solve it please?

I am not able to connect to gmail using IMAP on XAMPP.
Error: Incoming email connection failed

Hello,
I can see that Postgres is supported, however, there is no database package and running artisan migrate to get the DB up and running that way does not work either (my quick guess would be an issue related to indexes and DB statements such as 'ALTER TABLE ticket_attachment ADD file MEDIUMBLOB' which are not postgres friendly).
Any chance of postgresql support or a dumpfile I could upload manually?

Hi Guys,

Since I've added a workflow the system stops importing e-mails. I cannot find where it's going wrong...
I've deleted the workflow and re-added all the e-mail addresses.

When I manually go to the url /readmails it gives me the message Mailbox is empty while it's not empty... None of the in total 5 e-mail addresses I've added. There is nothing in the apache error logs or no errors in the others error logs.

The notification for administrators or agents sends us out emails.

The Cron are on and pick up emails etc goes. How can I log etc see around you to report bugs properly or exclude errors with us?

In line 107 sla_plan -> Sla_plan

/var/www/helpdesk.app/resources/views/themes/default1/admin/helpdesk/agent/departments/index.blade.php:
105 $sla = "";
106 } else {
107: $sla = App\Model\helpdesk\Manage\Sla_plan::whereId($department->sla)->first();
108 $sla = $sla->grace_period;
109 }

Clients couldn't update/modified ticket rate ofter they set it.

Can't see CMDB etc on the newly installed version. (Version Community 1.0.7.4)

also seeing " 500 Internal server Error. Be right back. Sorry! We are working on it." Error when navigating to workflow page.

any ideas?

Cheers
Ken

Thanks Ladaybirdweb Team for giving very helpful this modules

I installed and it worked fine. But, email function is not working.
I use VPS that supplied by Vultr INC

VPS: CENTOS 7 64bit.
All requirements of system are OK. All functions work fine except Send email function. There is no email can be send ( register, reset password, reply ticket...).

I debuged:

IN Http/Comment/PhpMailController has function: fetch_smtp_details() always return null in all cases. So, there is no email can be send.

I've managed to get Faveo working on my webhost (TSOHOST). All seems to working fine and managed to get the cron job working as well.

The only issues I have come across so far is when I go into the Admin Panel then click on Manage and then Help Topics the page does not load. I get an error message screen shot atached

The other one is when I add a new agent I get the following message. The agent adds to Faveo even though Faveo errors.

Any suggestions would be great.

Hey Faveo Team,

This is a great open source project. I downloaded the software and am poking at the code to see what kind of customization I can do on my own.

A feature I would love to see is Customer Groups. Basically I would like the ability to group customer users into a company. That way for a multi customer setup, such as a managed service provider, can break up tickets based on the company it is for even if it is from multiple users.

This isn't something I need right away, so I don't need to buy the customization. But it is something for you guys to consider in future releases.

Thanks!

I keep getting this error whenever I navigate to a freshly uploaded N1, I have tried various FTP clients and use ASCII mode to transfer but it still crops up. Any ideas on how to resolve this?

Parse error: syntax error, unexpected 'class' (T_CLASS), expecting identifier (T_STRING) in /home1/polar/public_html/support/app/Http/Kernel.php on line 40

Dear Team,

While creating a ticket from the create a ticket page from the backend, instead of entering the client details it should show an auto complete of the registered email id.. once the email is selected it should complete the phone, name and other parameters..

Not sure if this is present..

A standard Laravel directory structure should be used.
For example:

app
public
and so on.

Actually, the whole faveo application is stored inside the public folder, in a code directory (that also contains public folder)

Everything should be moved one level up.

Due to the migration in 2016_02_16_140450_create_ticket_attachment_table.php adding files (I only tested by mail attachment) larger than 65KB results in errors in the timeline view because imagecreatefromstring and imagejpeg fails.

Hi,

At step 6 (/step6post, just after clicking on "Install"), the auto install script doesn't use database credentials passed in previous step. Instead, it uses "root" and an empty password, resulting in an install error.

To reproduce:

• Accept license agreement, click Continue
• Environment test : everything is OK, click Continue
• Database setup : I set my credentials, click Continue. Note that my username is not root and my password is not empty.
• Database setup : "Database connection successful. This system can run Faveo", click Continue
• Local Information : I fill informations then click on Install and I get the error

Thanks

Below is the trace at step 6:

PDOException in Connector.php line 47:
SQLSTATE[HY000] [1045] Access denied for user 'root'@'localhost' (using password: NO)
in Connector.php line 47
at PDO->__construct('mysql:host=localhost;port=;dbname=faveo', 'root', '', array('0', '2', '0', false, '0')) in Connector.php line 47
at Connector->createConnection('mysql:host=localhost;port=;dbname=faveo', array('driver' => 'mysql', 'host' => 'localhost', 'database' => 'faveo', 'username' => 'root', 'password' => '', 'charset' => 'utf8', 'collation' => 'utf8_unicode_ci', 'port' => '', 'prefix' => '', 'strict' => false, 'name' => 'mysql'), array('0', '2', '0', false, '0')) in MySqlConnector.php line 20
at MySqlConnector->connect(array('driver' => 'mysql', 'host' => 'localhost', 'database' => 'faveo', 'username' => 'root', 'password' => '', 'charset' => 'utf8', 'collation' => 'utf8_unicode_ci', 'port' => '', 'prefix' => '', 'strict' => false, 'name' => 'mysql')) in ConnectionFactory.php line 58
at ConnectionFactory->createSingleConnection(array('driver' => 'mysql', 'host' => 'localhost', 'database' => 'faveo', 'username' => 'root', 'password' => '', 'charset' => 'utf8', 'collation' => 'utf8_unicode_ci', 'port' => '', 'prefix' => '', 'strict' => false, 'name' => 'mysql')) in ConnectionFactory.php line 47
at ConnectionFactory->make(array('driver' => 'mysql', 'host' => 'localhost', 'database' => 'faveo', 'username' => 'root', 'password' => '', 'charset' => 'utf8', 'collation' => 'utf8_unicode_ci', 'port' => '', 'prefix' => '', 'strict' => false), 'mysql') in DatabaseManager.php line 177
at DatabaseManager->makeConnection('mysql') in DatabaseManager.php line 65
at DatabaseManager->connection(null) in DatabaseMigrationRepository.php line 167
at DatabaseMigrationRepository->getConnection() in DatabaseMigrationRepository.php line 135
at DatabaseMigrationRepository->repositoryExists() in Migrator.php line 398
at Migrator->repositoryExists() in MigrateCommand.php line 101
at MigrateCommand->prepareDatabase() in MigrateCommand.php line 54
at MigrateCommand->fire()
at call_user_func_array(array(object(MigrateCommand), 'fire'), array()) in Container.php line 526
at Container->call(array(object(MigrateCommand), 'fire')) in Command.php line 115
at Command->execute(object(ArrayInput), object(BufferedOutput)) in Command.php line 257
at Command->run(object(ArrayInput), object(BufferedOutput)) in Command.php line 101
at Command->run(object(ArrayInput), object(BufferedOutput)) in Application.php line 60
at Application->call('migrate', array('--force' => true)) in Kernel.php line 145
at Kernel->call('migrate', array('--force' => true)) in Facade.php line 213
at Facade::__callStatic('call', array('migrate', array('--force' => true))) in InstallController.php line 309
at Artisan::call('migrate', array('--force' => true)) in InstallController.php line 309
at InstallController->accountcheck(object(InstallerRequest))
at call_user_func_array(array(object(InstallController), 'accountcheck'), array(object(InstallerRequest))) in Controller.php line 246
at Controller->callAction('accountcheck', array(object(InstallerRequest))) in ControllerDispatcher.php line 162
at ControllerDispatcher->call(object(InstallController), object(Route), 'accountcheck') in ControllerDispatcher.php line 107
at ControllerDispatcher->Illuminate\Routing{closure}(object(Request))
at call_user_func(object(Closure), object(Request)) in Pipeline.php line 141
at Pipeline->Illuminate\Pipeline{closure}(object(Request))
at call_user_func(object(Closure), object(Request)) in Pipeline.php line 101
at Pipeline->then(object(Closure)) in ControllerDispatcher.php line 108
at ControllerDispatcher->callWithinStack(object(InstallController), object(Route), object(Request), 'accountcheck') in ControllerDispatcher.php line 67
at ControllerDispatcher->dispatch(object(Route), object(Request), 'App\Http\Controllers\Installer\helpdesk\InstallController', 'accountcheck') in Route.php line 204
at Route->runWithCustomDispatcher(object(Request)) in Route.php line 134
at Route->run(object(Request)) in Router.php line 701
at Router->Illuminate\Routing{closure}(object(Request))
at call_user_func(object(Closure), object(Request)) in Pipeline.php line 141
at Pipeline->Illuminate\Pipeline{closure}(object(Request))
at call_user_func(object(Closure), object(Request)) in Pipeline.php line 101
at Pipeline->then(object(Closure)) in Router.php line 703
at Router->runRouteWithinStack(object(Route), object(Request)) in Router.php line 670
at Router->dispatchToRoute(object(Request)) in Router.php line 628
at Router->dispatch(object(Request)) in Kernel.php line 214
at Kernel->Illuminate\Foundation\Http{closure}(object(Request))
at call_user_func(object(Closure), object(Request)) in Pipeline.php line 141
at Pipeline->Illuminate\Pipeline{closure}(object(Request)) in LanguageMiddleware.php line 21
at LanguageMiddleware->handle(object(Request), object(Closure)) in Pipeline.php line 125
at Pipeline->Illuminate\Pipeline{closure}(object(Request)) in ShareErrorsFromSession.php line 55
at ShareErrorsFromSession->handle(object(Request), object(Closure)) in Pipeline.php line 125
at Pipeline->Illuminate\Pipeline{closure}(object(Request)) in StartSession.php line 61
at StartSession->handle(object(Request), object(Closure)) in Pipeline.php line 125
at Pipeline->Illuminate\Pipeline{closure}(object(Request)) in AddQueuedCookiesToResponse.php line 36
at AddQueuedCookiesToResponse->handle(object(Request), object(Closure)) in Pipeline.php line 125
at Pipeline->Illuminate\Pipeline{closure}(object(Request)) in EncryptCookies.php line 40
at EncryptCookies->handle(object(Request), object(Closure)) in Pipeline.php line 125
at Pipeline->Illuminate\Pipeline{closure}(object(Request)) in CheckForMaintenanceMode.php line 42
at CheckForMaintenanceMode->handle(object(Request), object(Closure)) in Pipeline.php line 125
at Pipeline->Illuminate\Pipeline{closure}(object(Request))
at call_user_func(object(Closure), object(Request)) in Pipeline.php line 101
at Pipeline->then(object(Closure)) in Kernel.php line 115
at Kernel->sendRequestThroughRouter(object(Request)) in Kernel.php line 84
at Kernel->handle(object(Request)) in index.php line 52

Just wanted to check if this project is still active or dropped as there is no proper guide or any document on installation?

From what I can tell in Laravel's documentation, it won't be terribly difficult. I started to do it myself, but realized then I wouldn't be able to download future releases.

As well, Laravel will be providing long term support for 5.1. They will not be providing this for 5.0.

I'm editing the theme, how to change "SUPPORT CENTER" in the main page?
How change the favicon.ico?

But the good news is I already have a fix!

How to recreate:

1. Login with admin rights
2. Open Admin Panel
3. Open Groups Menu
4. Edit any group
5. Submit
   Error: Can't find column 'can_trasfer_ticket'

There is a typo in app\Http\Controllers\Admin\helpdesk\GroupController.php at approximately line 142

//Updating can_trasfer_ticket field
$trasferTicket = $request->Input('can_trasfer_ticket');
$var->can_trasfer_ticket = $trasferTicket;

Change to the following to fix:

//Updating can_transfer_ticket field
$transferTicket = $request->Input('can_transfer_ticket');
$var->can_transfer_ticket = $transferTicket;

Additionally, this led me to notice that editing transfer rights is not present in the view located at resources\views\themes\default1\admin\helpdesk\agent\groups\edit.blade.php

I added the following to correct the view:

<!-- can transfer ticket -->
    <div class="row">
        {!! Form::label('can_transfer_ticket',Lang::get('lang.can_transfer_ticket')) !!}
        <div class="col-xs-1">
            {!! Form::checkbox('can_transfer_ticket',1,null,['class' => 'checkbox']) !!}
        </div>
    </div>

Please put this in the next release. :)

Also, thanks so much for this open source product. It has saved me time when I can fix things myself. :D

If you run composer update, it will error out.

 Error Output: PHP Catchable fatal error:  Argument 2 passed to Iluminate\Routing\UrlGenerator::__construct() must be an instance of Illuminate\Http\Request, null given, called in ..\faveo-helpdesk\vendor\laravel\framework\src\Illuminate\Routing\RoutingServiceProvider.php on line 56 and defined in ..\faveo-helpdesk\vendor\laravel\framework\src\Illuminate\Routing\UrlGenerator.php on line 95

This is due to the assigned images_url parameter in config/lfm.php line 12:

'images_url' => url('photos').'/'

I changed this to:

'images_url' => '/photos/'

Composer update now works when I make this change.

I am getting Error 500 just after uploading the files. I am running the following:

Debian 8
NGINX
PHP 5.6.20-0
Ajenti

I have selected that PHP is enabled but not sure what is going wrong here.

hello,

Looking at the installation guide and the directory structure on GitHub isn't matching so is that getting uploaded sometime later.

The signature in German mails is displayed without umlauts.
The ÄÖÜäöü etc are incorrectly coded and are not displayed correctly.

So the signature is set in the Admin. In this ship but it looks like the screenshot

Mit freundlichen Grüßen aus Niederfüllbach

Christian Säum
Webmaster - SEO - Marketing

bk-solutions | Moebro
Kieselweg 6
D-96215 Lichtenfels

Moebro Office & Warehouse
Coburger Str. 8
D-96489 Niederfüllbach

Telefon: +49 (0) 9565 / 617 27 28
Telefax: +49 (0) 9574 / 65 24 24
Internet: http://www.Moebro.de
E-Mail: [email protected]

Umsatzsteuer-Identifikationsnummer gemäß § 27 a Umsatzsteuergesetz: DE 270966889

Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet.

I think it would be handy if we had an option to assign a default SLA for each organization. Furthermore it should be possible to assign multiple email addresses to an organization so as soon as a ticket from that email address is submitted the system automatically knows until when it has to be answered.

Best regards and thanks for all the work so far!
Alex

Ticket merging should be also done from the list, by selecting two or more tickets. A drop down menu with "Delete" "Clone" and "Merge" should be created

If I create a template with email => templates we created this seemingly correct.

but I get when clicking on the template name a 500 and even if I want to delete this again.

How can I translate the templates with in German. Am I ran as via FTP or MySQL to correct the error?

ErrorException thrown with message "Trying to get property of non-object"

Stacktrace:
#39 ErrorException in /home/linainvers/www/code/app/Http/Controllers/Client/helpdesk/FormController.php:157
#38 Illuminate\Foundation\Bootstrap\HandleExceptions:handleError in /home/linainvers/www/code/app/Http/Controllers/Client/helpdesk/FormController.php:157
#37 App\Http\Controllers\Client\helpdesk\FormController:postedForm in <#unknown>:0
#36 call_user_func_array in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Routing/Controller.php:246
#35 Illuminate\Routing\Controller:callAction in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:162
#34 Illuminate\Routing\ControllerDispatcher:call in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:107
#33 Illuminate\Routing\ControllerDispatcher:Illuminate\Routing{closure} in <#unknown>:0
#32 call_user_func in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:141
#31 Illuminate\Pipeline\Pipeline:Illuminate\Pipeline{closure} in <#unknown>:0
#30 call_user_func in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:101
#29 Illuminate\Pipeline\Pipeline:then in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:108
#28 Illuminate\Routing\ControllerDispatcher:callWithinStack in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:67
#27 Illuminate\Routing\ControllerDispatcher:dispatch in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Routing/Route.php:204
#26 Illuminate\Routing\Route:runWithCustomDispatcher in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Routing/Route.php:134
#25 Illuminate\Routing\Route:run in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Routing/Router.php:701
#24 Illuminate\Routing\Router:Illuminate\Routing{closure} in <#unknown>:0
#23 call_user_func in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:141
#22 Illuminate\Pipeline\Pipeline:Illuminate\Pipeline{closure} in <#unknown>:0
#21 call_user_func in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:101
#20 Illuminate\Pipeline\Pipeline:then in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Routing/Router.php:703
#19 Illuminate\Routing\Router:runRouteWithinStack in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Routing/Router.php:670
#18 Illuminate\Routing\Router:dispatchToRoute in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Routing/Router.php:628
#17 Illuminate\Routing\Router:dispatch in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php:214
#16 Illuminate\Foundation\Http\Kernel:Illuminate\Foundation\Http{closure} in <#unknown>:0
#15 call_user_func in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:141
#14 Illuminate\Pipeline\Pipeline:Illuminate\Pipeline{closure} in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php:55
#13 Illuminate\View\Middleware\ShareErrorsFromSession:handle in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:125
#12 Illuminate\Pipeline\Pipeline:Illuminate\Pipeline{closure} in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php:61
#11 Illuminate\Session\Middleware\StartSession:handle in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:125
#10 Illuminate\Pipeline\Pipeline:Illuminate\Pipeline{closure} in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php:36
#9 Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse:handle in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:125
#8 Illuminate\Pipeline\Pipeline:Illuminate\Pipeline{closure} in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php:40
#7 Illuminate\Cookie\Middleware\EncryptCookies:handle in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:125
#6 Illuminate\Pipeline\Pipeline:Illuminate\Pipeline{closure} in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/CheckForMaintenanceMode.php:42
#5 Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode:handle in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:125
#4 Illuminate\Pipeline\Pipeline:Illuminate\Pipeline{closure} in <#unknown>:0
#3 call_user_func in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:101
#2 Illuminate\Pipeline\Pipeline:then in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php:115
#1 Illuminate\Foundation\Http\Kernel:sendRequestThroughRouter in /home/linainvers/www/code/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php:84
#0 Illuminate\Foundation\Http\Kernel:handle in /home/linainvers/www/index.php:53

Hey guys,

Really like Faveo and I know you've got plenty on your plates already, but I wanted to share some suggestions that have come in handy over a career working with helpdesks.

1. SLAs: Would be great if you could create a "NO SLA" category. Some things are just aren't super critical.
2. Registration: Would be good if you could close registration instead of it being open to anyone.
3. Submit a ticket: RE: Above, nice to restrict tickets to existing customers. Current state allows anyone anywhere to submit a ticket.
4. Ticket Status: Custom ticket status' would be wonderful. Preferably by department.
5. Free vs Pro: Ideally a self hosted option that includes "Pro" features.

I've also sent you an email to support@ with some thoughts. 😄

Cheers!

• Mark

I can see that there are two cron items in CRON section but when i open the URL http://ourdomain/public/readmails

it opens up nothing but i get 200 OK status message.

I have tried sending emails to the email configured in faveo but they aren't processed.

Any ideas?

Cheers
Ken