Waiting timeline evaluator is an analytical tool to evaluate waiting time on types of questions, categories, and services

1. Download the latest jar from releases
2. open the folder with the file in cmd
3. run command java -jar waitingTimelineEvaluator.jar

• Java 17

Webhosting company provides customer support via email. They record reply waiting time, type of question, category, and service. To improve customer satisfaction, they need an analytical tool to evaluate these data.

The company provides 10 different services, each with 3 variations. Questions are divided into 10 types, each can belong to 20 categories, a category can have 5 subcategories.

First line contains count S (<= 100.000) of all lines. Every line starts with character C (waiting timeline) or D (query).

C service_id[.variation_id] question_type_id[.category_id.[sub-category_id]] P/N date time

Values in square brackets are optional.

• service_id[.variation_id] - service 9.1 represent service 9 of variation 1.
• question_type_id[.category_id.[sub-category_id]] - question type 7.14.4 represent question type 7 category 14 and sub-category 4.
• P/N - response type ‘P’ (first answer) or ‘N’ (next answer).
• date - response date format is DD.MM.RRRR, for example, 27.11.2012 (27.november 2012).
• time - time in minutes represent waiting time.

D service_id[.variation_id] question_type_id[.category_id.[sub-category_id]] P/N date_from[-date_to]

Represent query, it prints out the average waiting time of all records matching specific criteria.

service_id and question_type_id can have special value “*”, it means query match all services/question types. In the case of value “*”, neither service variation nor service category/subcategory can be specified.

Query line of type ‘D’ print out average waiting time rounded to minutes.

Only matching lines defined before the query line is counted. It prints out “-” if the output is not defined.

7
C 1.1 8.15.1 P 15.10.2012 83
C 1 10.1 P 01.12.2012 65
C 1.1 5.5.1 P 01.11.2012 117
D 1.1 8 P 01.01.2012-01.12.2012
C 3 10.2 N 02.10.2012 100
D 1 * P 8.10.2012-20.11.2012
D 3 10 P 01.12.2012

83
100
-

1.query ( D 1.1 8 P 01.01.2012-01.12.2012 ) at line 5:

Valid only for 1.data line, because others have different question type. 1.data line has question type 8.15.1 which matches the query of question type 8.

Result: 83.

2.query ( D 1 * P 8.10.2012-20.11.2012 ) at line 7:

Valid only for 1.data line and 3.data line. 2.data line doesn’t match the date filter. 4.data line has a different response type (D). 5.data line doesn’t match service, response type, and data filter.

Result: (83+117)/2=100.

3.query ( D 3 10 P 01.12.2012 ) at line 8:

Doesn’t match any data line.

Result: “-”.