Better Mail Importer for GLPI
This is a plugin to create more rules for mail importing
- Adds the ability to more then 1 Action to a mail import rule
- Automatically add a group as requester based on rule[s]
- Automatically add a group to assignees based on rule[s]
- Download project (as ZIP) from GIT
- Unzip folder to plugin directory
GLPI-FOLDER/plugins/
- REQUIRED Rename folder to
bettermailimporter
(= Better Mail Importer) - Go into GLPI to
Setup > Plugins
and install bettermailimporter - Then Activate/Enable the plugin by pressing on the red switch
Mail rules are only available when you have a Mailreceiver
To enable mail receivers, go to
Setup > Receivers
and add a mail receiver / mailgate into GLPI
- Go to
Administration > Rules > "Rules for assigning a ticket created through a mails receiver"
and create / open a rule. - After creating a
Criteria
(without the rule will never be triggered) go toActions
- Add a new Action, choose
Group
thenAssign
orFollow
and select the group you want! - Press Add to save
From now on, every mail you receive will get get assigned or be followed by the selected group!
WARNING, when removing the plugin, multiple actions will still be triggerd! ONLY not the options that where added by this plugin [group...]
The plugin is only tested for GLPI 4.2+, should work on older versions; not confirmed nor denied yet
Feel free to open a ticket or pull request! 💙OpenSource💙