mattrogowski / mysupport Goto Github PK

Instead of having two separate notices for technical and assigned threads, combine them into one. The setting to only show the technical threads alert in MySupport forums should also apply to the new merged notice.

When a post is marked as the best answer, have the ability to automatically give a reputation to the person who gave the best answer.

Add the ability for threads created by users of certain groups to automatically have a priority assigned to them. This could be useful for paid/priority support systems.

I get double text in the link when the lang file only has one

$l['bestanswer_img_alt'] = "Mark as best answer";

On the threads lists in the User CP and Mod CP (support/assigned/technical threads), add the ability to filter these by status, and whether they are on hold or not.

This means that the technical threads list in the Mod CP would be changed to just MySupport Threads or something, and you filter what you want from there.

Add the ability to include MySupport actions in Thread/Post Tools. Instead of adding options to the Thread/Post Tool settings, there will be a new section in the MySupport module where you can choose an existing Thread/Post Tool, and choose other options to include in it.

It'd be lovely if the rewards settings allowed for the standard reputation point system of MyBB to be used as well.

Have a template for new support threads to try and get more/clearer information from people.

Currently when you enable MySupport in a forum it will be enabled in all forums inside that forum; there should be a way to turn this off.

There are times when you may have a thread in a support forum which isn't really classed as a support thread, or something that can't be 'solved' per se. The thread would then behave like a normal thread and would not have any of the MySupport stuff show up in it.

Add options to add a URL and test account to support threads. Can give a normal user, moderator or admin account. Can choose who can see URL and test account (staff/everybody); if mod or admin account given, automatically only shown to staff. If only shown to staff, shows message to other users that details have only been given to staff. Add a NSFW/mature option to make the URL hidden until clicked, with a warning about the content. Login details are hidden when the thread is solved, details of last thread are autofilled when making a new thread.

I know it isn't updated anymore, but: http://community.mybb.com/thread-189673.html

It would be nice to allow thread filtering in forum display. This for thread status, priority, and assigned user.

The list of support/assigned/technical threads and list of users denied support needs to have pages, instead of being one long list.

When a user is denied support, automatically send them a PM explaining why.

If a user is now unregistered (i.e. account deleted) their posts may get marked as the best answer if a bot follows the link as the UIDs will be the same.

You need to add missing img dirs (since said dirs was removed in 1.8) and add the respective missing imgs for mysupport to mysupport pkg as I noted here https://community.mybb.com/thread-220224-post-1317451.html#pid1317451

ie:

images/modcp/mysupport_technical.png
images/usercp/mysupport_assigned.png
images/usercp/mysupport_support.png

https://community.mybb.com/attachment.php?aid=41148

as seen in https://github.com/vintagedaddyo/MySupport/commit/54480d2d4ae4fae70b76456f489e64efa7e44387

and as seen added in this 1.8 working variant: https://github.com/vintagedaddyo/MySupport/tree/master/working_variant

Not sure if this only applies when minifying css files is on for the forum. But after installing the plugin, the style sheet is not loaded.

Just to notice - maybe it can help you, if not just close this issue:

https://github.com/Sama34/MySupport/commits/develop

Add the ability for the thread starter to assign the thread to somebody. Will be disabled by default.

On the index (and full subforum list on the forum display), add an overview under the description, showing how many threads there are of each status, and how many threads you have been assigned.

Currently only the author of a thread can use the best answer feature, whereas it should be possible for anybody with MySupport powers in a forum to use it.

When generating the list of assigned users, the Away status of the user should be checked. Otherwise, someone who is away may be assigned issues when they are not going to be able to attend to them.

I have had an earlier version i believe installed. Not sure if this has to do with it or not. When i reinstall this plugin i get this error when enabling.

/var/www/python-forum.io/inc/languages/english/admin/mysupport.lang.php does not exist

If i check the repo there is no file like that in the directory structure.

Instead of just enabling MySupport in forums and having all MySupport features available, have a form to pick and choose what features you do and don't want to enable in this forum.

Add an option to only be able to assign threads to users who have replied to the thread. Will still be limited to users in usergroups who can be assigned threads.