Comments (4)
MaxiHuHe04
commented on August 12, 2024
Hey!
Could you give me some details about your system and the backup you were trying to open? Which operating system do you use? If Windows, what iTunes version? Which device and i(Pad)OS version is the backup from?
Apparently, the product name is missing from the backup info file. I thought it would be included in every backup, but maybe it is omitted in some configuration. I will make the value optional when loading the backup.
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SvetaSR
commented on August 12, 2024
Hi @MaxiHuHe04 sure.
Windows 10 Pro (OS build 19043.1889)
Itunes 12.9.2.6
The backup is of an iPhone 6 with iOS 10.2.
The backup was created with a tool called CopyTrans, as iTunes required a factory restore 😨 (hate that program).
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TianLing2020
commented on August 12, 2024
I met the same prolem.
Use Tool: i4tool.cn
Windows: Win11
Java:18
when i use the iTunes to backup. The problem has fixed.
But use the i4tool to backup ,will be failed
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MaxiHuHe04
commented on August 12, 2024
I'm sorry I haven't got around to fixing this until now. I'd appreciate it if someone could test it and reopen the issue if there are still problems.
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