Modules - Service Cloud Transition to Lightning
- Find Familiar Service Features in Lightning Experience
- Upgrade Your Console
- Upgrade Case Feed
- Upgrade Case Layouts
Unit - Automate Case Management
Create Digital Engagement on Multiple Channels
Modules - The Four Industrial Revolutions
- Meet the Three Industrial Revolutions
- Learn about Drivers of the Fourth Industrial Revolution
Article - Set Up On-Demand Email-to-case
Article - Customize Support Settings
Article - Enable and Configure Email-to-Case
Article - Enable and Configure On-Demand Email-to-Case
Article - Routing Address Settings for Email-to-Case and On-Demand Email-to-Case
Article - Email-to-Case Settings
Article - Configure Routing Addresses for Email-to-Case and On-Demand Email-to-Case
Article - Set Up and Configure Features in the Lightning Service Console
Article - Best Practices for Customizing the Lightning Service Console