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little-fog-1256's Introduction

Online Hardware And Software Support System

ER Diagram:-

ER_Diagram

Functionalities:-

HOD:-
-> Can login to the system.
-> Can register a new System Engineer(Software/Hardware).
-> Can check all the newly raised complaints.
-> Can assign complaints to an Engineer
-> Can check the complete complaint history.
-> Remove an Engineer.
Employees:-
-> Can login or register to the system.
-> Can raise a ticket if facing any software or hardware issues with his system.
-> Can check the status of a raised complaint.
-> Can check history of all the complaints raised by him/her.
-> Can change his password for log in.
Engineer:-
-> Can login to the system.
-> Can check complaints assigned to him/her.
-> Can update the status of the complaints is assigned.
-> Can check all the complaints attended.
-> Can change password.

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