Comments (2)
I redesigned the demo flow for the Helper and Consumer so that it reflects more of an invite/accept model.
- Helper taps "Send Invite" to send an invite to the Consumer to start a demo session.
- Helper receives message that demo was sent. Consumer receives invite to "Reject" or "Accept" the demo. Consumer taps on "Accept"
- Helper and Consumer see a message that the demo is live with a button to "End Demo." Helper (after going through demo) taps "End Demo"
- Helper sees confirmation that demo has ended and a call-to-action to "Send New Invite" if they want to demo again. Consumer sees message that Helper ended the session and an "Ok" button.
from buddyup.
I showed this at a design review and got the suggestion to instead of using UI to accept the demo or end the demo, using key commands typed into SMS with messages inline like. For example, the user sees in the chat "To accept the demo please type in ACCEPT" and then types in "ACCEPT" in SMS. It's old school but saves us a lot of UI and makes the chat less crowded :)
from buddyup.
Related Issues (20)
- Update queue view HOT 1
- As a HELPER I want to be able to take an issue and respond to it HOT 2
- As a HELPER I want to start/stop a demo
- As a HELPER I want to end the chat and close the issue HOT 2
- As a HELPER I want to view my number of resolved issues and the number of data credits I've received for my work HOT 2
- Add demo button for client
- Launch show me from link
- Launch camera app from link HOT 1
- add webapp manifest HOT 1
- As a CONSUMER I want live help with my phone
- As a CONSUMER I want to give feedback about my Live Chat experience
- Show me trigger from controller should pop up a permission window on client
- Remove test gaia styles and replace with custom css HOT 1
- fall back to file input if web activity support isn't available for the camera HOT 1
- Add stub user avatar HOT 1
- fix up demo bar HOT 1
- update dashboard css HOT 1
- Please include the Helmet module to enable security headers
- Please add a CSP policy to the application HOT 1
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from buddyup.