Scrip action to control the owner of a ticket in two ways.
This project is licensed under the terms of the GNU General Public License Version 2.
This software is Copyright (c) 2018 by NETWAYS GmbH [email protected].
For bugs and feature requests please head over to our issue tracker. You may also send us an email to [email protected] for general questions or to get technical support.
- RT 4.2
Extract this extension to a temporary location.
Git clone:
cd /usr/local/src
git clone https://github.com/NETWAYS/rt-extension-action-setowner
Tarball download:
cd /usr/local/src
wget https://github.com/NETWAYS/rt-extension-action-setowner/archive/master.zip
unzip master.zip
Navigate into the source directory and install the extension. (May need root permissions.)
perl Makefile.PL
make
make install
Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
Plugin('RT::Action::SetOwner');
Clear your mason cache:
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver.
Owner configured by template:
1. Create new template with name or id of the user,
2. Create a new script use this action and select your new created
template as template argument,
3. Test and have fun!
Owner by scrip argument:
1. Be a DB admin and connect to your RT database,
2. Copy the row from Scrip table with the 'ExecModule' 'SetOwner' and
add new 'Argument' value representing your user and place a new
description,
3. Create a new Scrip with your new ScriptAction created above,
4. Test and have fun!
Nobody user:
1. Create a new Scrip action with 'Set to nobody' action,
2. Test and have fun!
React
Typescript
Django
Laravel
Facebook
Microsoft
Google
Alibaba
D3
Tencent