RT-Extension-HistoryComponent

Table of Contents

1. About
2. License
3. Support
4. Requirements
5. Installation

About

RT already got a way to see recently viewed tickets. However, it's buried underneath three main menu levels and easy to miss.

This extension provides a simple portlet that looks no other than any other ticket-list portlet. But it moves the ticket listing from the mentioned main menu to a more visible and accessible location on "RT at a glance".

No configuration required.

License

This project is licensed under the terms of the GNU General Public License Version 2.

This software is Copyright (c) 2018 by NETWAYS GmbH [email protected].

Support

For bugs and feature requests please head over to our issue tracker. You may also send us an email to [email protected] for general questions or to get technical support.

Requirements

• RT 4.4.2

Installation

Extract this extension to a temporary location.

Git clone:

cd /usr/local/src
git clone https://github.com/netways/rt-extension-historycomponent

Tarball download:

cd /usr/local/src
wget https://github.com/NETWAYS/rt-extension-historycomponent/archive/master.zip
unzip master.zip

Navigate into the source directory and install the extension. (May need root permissions.)

perl Makefile.PL
make
make install

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

Plugin('RT::Extension::HistoryComponent');

Clear your mason cache:

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver.