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status's Issues

Investigating elevated 500 errors in Ory Console's project management

Context

We are investigating elevated 500 errors affecting a small subset of Ory Cloud Projects. The problem prevents customers from accessing the Ory Console to manage the affected projects. We already identified a potential cause for the issue and are working on a fix.

Impact

Loading big projects in the Ory Console can lead to 500 errors and the console not loading.

Workaround

Project Management using the Ory CLI was functioning normally and could be used as a workaround to using the Ory Console.

Underlying Issue

Big projects with many revisions could cause our ingress configuration to break due to a large response payload. A plugin was causing 500 errors in this case.

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