Hi,

When I open a ticket and to print the ticket when i click on the print ticket button, it doesn't print the ticket.

kindly look into the same as well.

Make sure global variables are disabled - if not do ini_set before the session start.

The SLA Plan does not appear to be tied to the ticket priority. When implementing SLA's usually the priority of the issue will determine the SLA of the request. Sometimes this is even taken to a more granular level and is assigned based on Priority level & help topic.

Hi,

I am missing possibility of listing assets or configuration Items.
This way you can easily find out and report - regarding which asset/item you get the most tickets. etc.

Also I think it would be good to have possibility to define where the customer is comming from "company"/dept"

Set knowledgebase status to offline by default.

Emails link to /scp/l.php?url=mailto:[email protected], which is blank.

Now -> Open and Closed

Features -> Open, Closed, Answered, .....

Answered -> avto-closed (Closed) on 3 day and block Post Reply Client form

Didn't seem to work, discovered that class.config.php:

function canFetchMail() {
    return ($this->config['enable_mail_fetching']);
}

should probably be:

function canFetchMail() {
    return ($this->config['enable_mail_polling']);
}

for correct view and count Category on /kb/index.php please add this:

file knowledgebase.inc.php

line 16 .' LEFT JOIN '.FAQ_TABLE.' faq USING(category_id) '

+ .' WHERE cat.ispublic=1 '

line 92 .' WHERE cat.ispublic=1 '

+ .' AND faq.ispublished=1'

I know you guys are in the development stage and i didnt know if you guys wanted any type of suggestions but i thought i would make a slight suggestion for an enhancement

On the client side were the 2 buttons are the blue and green ones, their is currently no animation to let users know they are clicking on the buttons, its just an image currently...

I think it would be nicer if you used css and you will be able to get the same look of the current buttons.

For example if you do something simular like github does, after you click on open new issue at the bottom their is the faded green button, but when you hover over it, it turns darker green.

There has been quite a bit of talk about wanting an asset management component. I have not seen if this is being included in Osticket 1.7 or not (installing it now) I didn't see it in the release notes. Rather than re-inventing the wheel I'd love to see OSticket use some of the existing clients such as fusioninventory client to collect asset information. A feature such as this would dramatically improve the flexibility of this platform and allow for very detailed reporting as well as customizations for fleet refresh etc.

Defined in setup.inc.php

Here's the scenario: You are ABC IT Consultancy, you have a client called Contoso Inc., who have 100 staff. Anyone from Contoso (@contoso.com) can email the osTicket. When they do, [email protected] wants to know via an email notification.

And in future, we want the Sarah Jane to be able to login to view all Contoso tickets.

Invalid created & updated dates

Add DST Setting to staff page on the admin panel.

In the admin panel, email filters can be viewed (list form) and created, but when an attempt is made to edit the filter (by clicking on it), you get

Unknown or invalid filter.

Hi,

When I click the advanced option to search for a ticket, it shows an option for date range, but when i click the calendar icon it doesnt show the calendar

Now:

• 1..2..3...4...100...
• 353467...345323...124466...

Please add:

• 201204110000001....201204110000002...201204110000003....
• VSD...DHS...SDF...
• and more....

When you try to download the file you get this error: "Unknown or invalid file. #XX".

Hello. I would just like someone to review this image.

Image from main client page: http://prntscr.com/7v8rf

I'm not sure if the button has an extra space between "ticket" and "status". It looks to me like there is an extra space, but I could be wrong. I just thought I would have someone review this. Thanks!

it will not create the team:

DB Error #1110
[INSERT INTO ost_team SET updated=NOW(), isenabled=1, name='test-team', isenabled=1, noalerts=1, notes='', created=NOW()]

Column 'isenabled' specified twice

Guys,

You people made excellent Job.

Is there any chance we can add reports 4.2 code in Osticket 1.7 ??

I am getting error.

Appreciated your value feedback.

Thanks.Andrew

When search selected any help topic and see all FAQ....

Mr. Greezybacon

Thank you for your response. The only thing I need is to have a field where the store number of my client shows up. For example, when you create a ticket they will be able to click on a tab and select the store number.

Friends, it is necessary to correct all mistakes, and new possibilities to add in the following versions. Passed a lot of time, it is time to make already the stable version which all very much wait!

don't change Language in email template
only English (US)

Hi,

the export link currently exports only that particular days tickets. kindly provide an option to export tickets on the basis of date, week and month.

.htaccess is required for Apache mod_rewrite to support URLs like

POST /api/tickets.xml

and will be rewritten to

POST /api/http.php/tickets.xml

Hi,

I am getting the below mentioned DB Error when I create a ticket.

DB Error #1054

[SELECT m.staff_id FROM ost7_staff m WHERE m.dept_id=1 AND s.staff_id IS NOT NULL ORDER BY s.lastname, s.firstname]

Unknown column 's.staff_id' in 'where clause'

Kindly look into this and also let us know the date when the stable version of 1.7 will be available.

(Feature Request)

It would be great if I had another tab along the top of Staff Panel > Staff so I can keep locked accounts out of sight, much like how "Closed" tickets are out of sight normally.

When I have a staff member who has tickets assigned to them my staff tickets do not appears in the Staff dashboard. Subsequently my tickets do not show up in the Staff Dashboard either.

Setup: I am the departmental manager. I have 6 staff (not including me) Two of my staff and myself have tickets assigned to them.

Hi,

When I try to check the status of any ticket through the client side, i login using the email address and the particular ticket number. It shows only that particular ticket, but not all the tickets that have been created by the particular email address.

Some WebMail not use the tag "X-Priority:" to define an email as urgent, there are two tags that also define the priority, "X-MSMail-Priority" and "X-MSMail-Priority:", modify the function such a way to verify these other tags, if you find it interesting:

function parsePriority($header=null){

    $priority=0;
    if($header && ($begin=strpos($header, 'X-Priority: '))!==false){
        $begin+=strlen('X-Priority: ');
        $xpriority=substr($header, $begin, (strpos($header, "\n", $begin)?strpos($header, "\n", $begin):strlen($header)) - $begin);
        switch ($xpriority){
            case "5 (Lowest)":
                $priority=1;
                break;
            case "1 (Highest)":
                $priority=3;
                break;
            default:
                $priority=2;
        }
    }elseif($header && ($begin=strpos($header, 'X-MSMail-Priority: '))!==false){
        $begin+=strlen('X-MSMail-Priority: ');
        $xpriority=substr($header, $begin, (strpos($header, "\n", $begin)?strpos($header, "\n", $begin):strlen($header)) - $begin);
        switch ($xpriority){
            case "Low":
                $priority=1;
                break;
            case "High":
                $priority=3;
                break;
            default:
                $priority=2;
        }
    }elseif($header && ($begin=strpos($header, 'Importance: '))!==false){
        $begin+=strlen('Importance: ');
        $xpriority=substr($header, $begin, (strpos($header, "\n", $begin)?strpos($header, "\n", $begin):strlen($header)) - $begin);
        switch ($xpriority){
            case "Low":
                $priority=1;
                break;
            case "High":
                $priority=3;
                break;
            default:
                $priority=2;
        }
    }
    echo $priority;
    return $priority;
}

I like to be able to add extra field to input store number in Client Side tickect site, staff site

my email is [email protected]

Delete this file - assets\default\images\support.png

when db schema is out of date, it shows a err splash on the page. which is fine, but the code that adds a new department is checking for anything, and not sending data to database, silently failing.

This is a current bug in the 1.6 release.

When captcha is turned on, and a client logs into an osTicket installation and then attempts to open a new ticket (logged in already) it will fail because the captcha is not presented to the end user.

This can be fixed by editing open/include/client/open.inc.php from this:

<?if($cfg && $cfg->enableCaptcha() && (!$thisclient || !$thisclient->isValid())) { 

With this:

<?if($cfg && $cfg->enableCaptcha()) { 

Which will show the captcha to the end user again when logged in.

Full details here: http://osticket.com/forums/showthread.php?t=3788

autocomplete="off" autocorrect="off" autocapitalize="off

hi folks, thanks for the great job about osticket

I have been testing the app. I have particular interest to the system of notification and I have checked that is not working properly.

I wonder if it is a problem that you have already reference and resolve in some future release.

for when we could have a stable version for production?

thanks in advance, df.

don't work Edit ticket

osticket-1.7.sql line 618 typo on "defalt"

Add an option to admin panel to show internal notes inline...

hi osticket dev,

i m a french osticket user, il try your 1.7 version and i find a probleme on the sql file : osticket-v1.7-mysql.sql
they crash osticket install setup.

probleme is on line : 316
replace You've by You''ve

thank you

Hello guys,

Do you have any coding for sending sms while assigning ticket to another staff.

Regards.Andrew

In the staff control panel, Tickets page, only one ticket is displayed per page. So 4 tickets are displayed on the first page as

 Showing  1 - 1 of 4   Open Tickets

with three other pages

For those using OSTicket as an internal helpdesk ticketing system having the users authenticate via AD would be a great option. This could allow the main page settings to include a list of open tickets with out the need to use email or ticket # to show that list. In addition, pre-authenticating users this can allow the create new ticket screen to leverage pre-filled in fields making the creation of a new ticket just a bit faster.

[INSERT INTO ost2_ticket SET created=NOW() ,lastmessage= NOW() ,ticketID=889227 ,dept_id=1 ,topic_id=2 ,priority_id=3 ,email='[email protected]' ,name='tester' ,subject='dfsa asfdasdfasdf' ,phone="" ,phone_ext='' ,ip_address='10.168.1.92' ,source='Web']

Field 'updated' doesn't have a default value

the default text editor has been significantly scaled back from v1.6. One of the items I liked about v1.6 was the ability to add an email link via a button in the text editor. This will be especially useful for the FAQ page. The older text editor for 1.6 had the ability to add pre-filled in fields as well such as send to email, Subject as well as email body.

All it says is "Unable to update system settings - correct any errors below and try again"

Any suggestions?

osTicket should integrate the amazing report abilities of:

http://sudobash.net/ostickets-reports/

Instead of having to have the end installer hack it together.