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 avatar commented on July 28, 2024

Hello @sagarbhojaviya

This is Nikolay from QuickBlox support.

To investigate the issue further please provide the following points:

  1. Please try using the latest version of the SDK:
    https://github.com/QuickBlox/quickblox-android-sdk-releases/releases/tag/3.9.15
  2. Is this issue intermittent or permanent?
  3. Please provide us with full REST + XMPP logs from the application start till the wrong behavior as an attachment in .txt format.
    You can find out how to gather logs here: https://help.quickblox.com/article/368-how-can-i-enable-quickblox-logs
  4. Versions of Android platform where reproduces the issue (e.g. Android 9).
  5. Phone models (e.g. Samsung S9). Please specify if the issue is somehow related to a specific device and Android versions.

from quickblox-android-sdk.

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