Unknown error occurred about home-assistant-petkit HOT 14 CLOSED

Error resolved:

tz environmental variable is needed for Home Assistant docker installs.

from home-assistant-petkit.

Hi Robert. I am still getting this 'Unknown error occured' even after I set the TZ environment variable in Home Assistant Docker. I have never had this issue in the past but it seems it won't go away after this HA update. Can you help please?

from home-assistant-petkit.

Edit: I thought I was responding to the original poster. Unknown error can mean many things. Please post the related log here so I can get more info about what is going on.

Go to Settings --> System --> General and make sure you have a timezone set.

Also, go to your user profile and make sure timezone is set there.

If that doesn't work, please paste the related log here.

from home-assistant-petkit.

I tried changing it from HA UI and also from Terminal, but still no success. This is the log:

This error originated from a custom integration.

Logger: aiohttp.server
Source: custom_components/petkit/util.py:19
Integration: PetKit (documentation, issues)
First occurred: 6:57:13 PM (3 occurrences)
Last logged: 6:57:15 PM

Error handling request
Traceback (most recent call last):
File "/usr/local/lib/python3.11/site-packages/aiohttp/web_protocol.py", line 433, in _handle_request
resp = await request_handler(request)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/aiohttp/web_app.py", line 504, in _handle
resp = await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/aiohttp/web_middlewares.py", line 117, in impl
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/security_filter.py", line 85, in security_filter_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/forwarded.py", line 100, in forwarded_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/request_context.py", line 28, in request_context_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/ban.py", line 80, in ban_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/auth.py", line 236, in auth_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/view.py", line 148, in handle
result = await handler(request, **request.match_info)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/config/config_entries.py", line 181, in post
return await super().post(request, flow_id)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/data_validator.py", line 72, in wrapper
result = await method(view, request, data, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/data_entry_flow.py", line 110, in post
result = await self._flow_mgr.async_configure(flow_id, data)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 297, in async_configure
result = await self._async_handle_step(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 393, in _async_handle_step
result: FlowResult = await getattr(flow, method)(user_input)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/petkit/config_flow.py", line 110, in async_step_user
await async_validate_api(self.hass, email, password, asia_account)
File "/config/custom_components/petkit/util.py", line 19, in async_validate_api
client = PetKitClient(
^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/petkitaio/petkit_client.py", line 75, in init
self.tz: str = get_localzone_name()
^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/tzlocal/unix.py", line 208, in get_localzone_name
_cache_tz_name = _get_localzone_name()
^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/tzlocal/unix.py", line 158, in _get_localzone_name
raise zoneinfo.ZoneInfoNotFoundError(message)
zoneinfo._common.ZoneInfoNotFoundError: 'Multiple conflicting time zone configurations found:\n/etc/timezone: Africa/Lusaka\n/etc/localtime is a symlink to: Europe/Bucharest\nFix the configuration, or set the time zone in a TZ environment variable.\n'

from home-assistant-petkit.

Looks like you have some conflicting timezone issues on the OS that you're running the container on.

1. What did you set the TZ environment variable to for the Home Assistant Docker container?

2. Also, please post the output from running ls -l /etc/localtime in your terminal on the machine that is hosting the docker container (not within the Home Assistant container itself).

3. What OS & version are you running (Ubuntu, Arch, etc)?

from home-assistant-petkit.

I set it to Europe/Bucharest when I installed HA. I used this command:

docker run -d
--name homeassistant
--privileged
--restart=unless-stopped
-e TZ=Europe/Bucharest
-v /home/petrutghita/Documents:/config
--network=host
ghcr.io/home-assistant/home-assistant:stable

This is what ls -l /etc/localtime gets:

pi@raspberrypi:~ $ ls -l /etc/localtime
lrwxrwxrwx 1 root root 36 Jul 10 18:54 /etc/localtime -> /usr/share/zoneinfo/Europe/Bucharest

Both Profile and System time zones within HA are set to Europe/Bucharest. I even get the correct time when i run 'date' in docker. I have no idea where /Africa/Lusaka comes from or how I can get rid of it.

Edit: for what is worth I reinstalled HA when I switched apartments and once again after I had some problems with the server. Both times this integration worked flawlessly.

from home-assistant-petkit.

Run sudo timedatectl set-timezone Europe/Bucharest on your raspberry pi.

After that run cat /etc/timezone. It should now output Europe/Bucharest. Restart your Pi after making that change. Let me know if the integration works after doing all of that.

from home-assistant-petkit.

I ran those commands and it shows correct timezone Europe/Bucharest, however it still won't let me login and I get the same error.

This error originated from a custom integration.

Logger: aiohttp.server
Source: custom_components/petkit/util.py:19
Integration: PetKit (documentation, issues)
First occurred: 10:32:17 PM (1 occurrences)
Last logged: 10:32:17 PM

Error handling request
Traceback (most recent call last):
File "/usr/local/lib/python3.11/site-packages/aiohttp/web_protocol.py", line 433, in _handle_request
resp = await request_handler(request)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/aiohttp/web_app.py", line 504, in _handle
resp = await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/aiohttp/web_middlewares.py", line 117, in impl
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/security_filter.py", line 85, in security_filter_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/forwarded.py", line 100, in forwarded_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/request_context.py", line 28, in request_context_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/ban.py", line 80, in ban_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/auth.py", line 236, in auth_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/view.py", line 148, in handle
result = await handler(request, **request.match_info)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/config/config_entries.py", line 181, in post
return await super().post(request, flow_id)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/data_validator.py", line 72, in wrapper
result = await method(view, request, data, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/data_entry_flow.py", line 110, in post
result = await self._flow_mgr.async_configure(flow_id, data)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 297, in async_configure
result = await self._async_handle_step(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 393, in _async_handle_step
result: FlowResult = await getattr(flow, method)(user_input)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/petkit/config_flow.py", line 110, in async_step_user
await async_validate_api(self.hass, email, password, asia_account)
File "/config/custom_components/petkit/util.py", line 19, in async_validate_api
client = PetKitClient(
^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/petkitaio/petkit_client.py", line 75, in init
self.tz: str = get_localzone_name()
^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/tzlocal/unix.py", line 208, in get_localzone_name
_cache_tz_name = _get_localzone_name()
^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/tzlocal/unix.py", line 158, in _get_localzone_name
raise zoneinfo.ZoneInfoNotFoundError(message)
zoneinfo._common.ZoneInfoNotFoundError: 'Multiple conflicting time zone configurations found:\n/etc/timezone: Africa/Lusaka\n/etc/localtime is a symlink to: Europe/Bucharest\nFix the configuration, or set the time zone in a TZ environment variable.\n'

Edit: Isn't there a way to unlink the Africa/Lusaka symlink? I couldn't find any working solution.

from home-assistant-petkit.

In that case it looks to be an issue within the Home Assistant docker container. You'll need to get into the Home Assistant container shell and execute the cat /etc/timezone command.

from home-assistant-petkit.

To get into your container, run the following command docker exec -it homeassistant /bin/bash. Once inside of the container run cd .. to get to the root. After that you can run the cat /etc/timezone command.

from home-assistant-petkit.

Ok did that and I got Africa/Lusaka. How do I change it? sudo timedatectl set-timezone Europe/Bucharest doesn't seem to work

from home-assistant-petkit.

You can use an editor to directly edit the /etc/timezone file.
I don't believe HA comes with the nano editor, but vi works. So, you'd run sudo vi /etc/timezone. Remove Africa/Lusaka replace it with Europe/Bucharest, save + close the file. Restart the container.

If you haven't used vi before:

1. Once you open the file, type i to insert text. Now you can delete Africa/Lusaka and put Europe/Bucharest.
2. Once you are done editing, press the escape button to exit out of insertion mode.
3. To write the changes and exit vi, press Shift + : (in order to type :) and type wq. The final command should be :wq. Press return to execute the command.

from home-assistant-petkit.

Well that solved it. Thank you very much especially for the quick responses. Your integration is flawless and you're awesome to say the least!

from home-assistant-petkit.

Glad I could help! Appreciate the kind words.

from home-assistant-petkit.