OpenAnswer is a collection of scripts written in PHP to provide an easy-to-use application for use in an inbound or blended call center.

Key features of OpenAnswer include:

• Managing Calls
• Call Parking
• Blind and Attended Transfer
• Call Barging/Interruption
• Call Recording
• Provide Dynamic Call Scripts
• Pre-populated Scripts
• Hot-Key Accessible
• Message and/or Order Taking
• Pop-up form verification
• Pre-populated forms
• Automatic Message Delivery (additional configuration required)

Administration

• Dynamic Agents and Call Queue Placement
• Client Management

Other Features

• Small footprint
• Cross-platform
• Thin-client ready
• Answering Service Ready

Currently, OpenAnswer supports only the Asterisk PBX and derivative switches. Other PBXs and switches will be supported soon.