Comments (1)
Our app is designed more for a low-level scope, focusing on messages not necessarily to handle sensitive data in for instance files. There should also not be data privacy violations based on our architecture. The employee posts only to the support channel, and NER extracts entities from the message to figure out which department is most relevant. The entities for example are categories which will match certain departments. The message can then be routed directly to the appropriate department. In this case other departments’ messages are not read and they also don’t know about the individual message.
Regarding the app's security in storing employee info, one solution is to immediately delete the data in our app once the message has been routed. In any case, the employee has decided to post the issue to the support team, so the app and the support team must first have access to the information the employee has allowed to be seen.
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