we are trying to setup a open edx platform (ironwood). when we restarted the server after installing the quiz in video xblock. the openedx webpage showing error message like " Uh oh, we are having some server issues…" with a sinking ship image. we tried to restart server and lms & cms multiple times. but there is no change.
lms & cms status shows RUNNING and if fails with uptime 0:00:01 or uptime 0:00:02. We uninstalled the xblock and restarted server. But no change in server status, it still fails. Anyone please help to resolve this issue.
==> lms_high_1-stderr.log <==
self._wrapped = Settings(settings_module)
File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/conf/__init__.py", line 110, in __init__
mod = importlib.import_module(self.SETTINGS_MODULE)
File "/usr/lib/python2.7/importlib/__init__.py", line 37, in import_module
__import__(name)
File "/edx/app/edxapp/edx-platform/lms/envs/production.py", line 31, in <module>
from .common import *
File "/edx/app/edxapp/edx-platform/lms/envs/common.py", line 847, in <module>
from xmodule.x_module import XModuleMixin
File "/edx/app/edxapp/edx-platform/common/lib/xmodule/xmodule/x_module.py", line 38, in <module>
from opaque_keys.edx.asides import AsideUsageKeyV2, AsideDefinitionKeyV2
ImportError: cannot import name AsideUsageKeyV2
==> lms_default_1-stderr.log <==
Traceback (most recent call last):
File "/edx/app/edxapp/edx-platform/manage.py", line 119, in <module>
startup = importlib.import_module(edx_args.startup)
File "/usr/lib/python2.7/importlib/__init__.py", line 37, in import_module
__import__(name)
File "/edx/app/edxapp/edx-platform/lms/startup.py", line 9, in <module>
settings.INSTALLED_APPS # pylint: disable=pointless-statement
File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/conf/__init__.py", line 56, in __getattr__
self._setup(name)
File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/conf/__init__.py", line 41, in _setup
self._wrapped = Settings(settings_module)
File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/conf/__init__.py", line 110, in __init__
mod = importlib.import_module(self.SETTINGS_MODULE)
File "/usr/lib/python2.7/importlib/__init__.py", line 37, in import_module
__import__(name)
File "/edx/app/edxapp/edx-platform/lms/envs/production.py", line 31, in <module>
from .common import *
File "/edx/app/edxapp/edx-platform/lms/envs/common.py", line 847, in <module>
from xmodule.x_module import XModuleMixin
File "/edx/app/edxapp/edx-platform/common/lib/xmodule/xmodule/x_module.py", line 38, in <module>
from opaque_keys.edx.asides import AsideUsageKeyV2, AsideDefinitionKeyV2
ImportError: cannot import name AsideUsageKeyV2
==> cms_high_1-stderr.log <==
__import__(name)
File "/edx/app/edxapp/edx-platform/cms/startup.py", line 9, in <module>
settings.INSTALLED_APPS # pylint: disable=pointless-statement
File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/conf/__init__.py", line 56, in __getattr__
self._setup(name)
File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/conf/__init__.py", line 41, in _setup
self._wrapped = Settings(settings_module)
File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/conf/__init__.py", line 110, in __init__
mod = importlib.import_module(self.SETTINGS_MODULE)
File "/usr/lib/python2.7/importlib/__init__.py", line 37, in import_module
__import__(name)
File "/edx/app/edxapp/edx-platform/cms/envs/production.py", line 17, in <module>
from .common import *
File "/edx/app/edxapp/edx-platform/cms/envs/common.py", line 49, in <module>
import lms.envs.common
File "/edx/app/edxapp/edx-platform/lms/envs/common.py", line 847, in <module>
from xmodule.x_module import XModuleMixin
File "/edx/app/edxapp/edx-platform/common/lib/xmodule/xmodule/x_module.py", line 38, in <module>
from opaque_keys.edx.asides import AsideUsageKeyV2, AsideDefinitionKeyV2
ImportError: cannot import name AsideUsageKeyV2
==> cms_default_1-stderr.log <==
File "/edx/app/edxapp/edx-platform/cms/envs/common.py", line 49, in <module>
import lms.envs.common
File "/edx/app/edxapp/edx-platform/lms/envs/common.py", line 847, in <module>
from xmodule.x_module import XModuleMixin
File "/edx/app/edxapp/edx-platform/common/lib/xmodule/xmodule/x_module.py", line 38, in <module>
from opaque_keys.edx.asides import AsideUsageKeyV2, AsideDefinitionKeyV2
ImportError: cannot import name AsideUsageKeyV2