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Steps follow to find bug :

Ticket Reply by customer mail receives to agent
Reply by customer is added by attaching files, which mail is received by agent but not found files

Also placeholder <% ticket.attachments %> is mention in email template still attachments not received.

ticket reply on agent mail :

customer status is disable at agent panel when customer created from mail :

Agent Reply To The Customer's ticket :- this email template is default create but the name field not accept special character , so remove apstroph ' from this email template name

files such as ( .xls , .ppt , .pptx , .docx , .csv ) are attach with ticket reply and click to get download each as single file but unexpected file will download like shown below :

mailbox edit :

Get warning that mailbox is already created :

By moving to knowledgebase section :- options available to remove sign in button from knowledgbase will not worked if authorized user disable that option as shown below snap :

Case 1:

Select for remove sign in button : -

At knowledgebase it will not remove :-

Also check same for the ticket create option and Remove powered by uvdesk option

Add placeholders such as company logo, company URL and company name, also these placeholder should be shown for all selected action (i.e; nothing selected, ticket, user).

company global placeholders must be shown only for placeholders list attached with email template body part not for subject part as shown below :

1. Press control key and select files and attach them , then only single cancel button is shown with first attached file instead cancel button should be shown for all files

2. Confirm box should be highlighted when remove any attached file.

These customization is needed for all pages where we can add attachment as below :

1. Ticket create from knowledgebase / By customer login / Reply to ticket from customer panel and knowledgebase
2. Ticket create from backend / Agent create ticket / Agent Reply to ticket

Filter based on priority

Filter based on created date

Follow below steps to find issue in image icon : -

Get ticket detail in which attachment are need to identify :

click on the icon below to get quick view detail about ticket :

Attachment icon are missing here :

search keyword(by entering starting key of label and tags) in label and tags fields then no result found option is also active to be added in the tags and labels with ticket

User setup their mailbox and swiftmailer from mailbox and swiftmailer settings panel but when run command to fetch mails on helpdesk; support mail id will not get identified .

Customer list contains only 1 paging still here is 2 paging shows which also behave irresponsive : -

This customer has ticket's with below detail : click on more ticket link

Status of ticket's are incorrect

Customer Create ticket by the following content , media ,tables by mail :

At ticket detail only text content receives :

Filter ticket for reply less than or reply more than :-
All the ticket filters according to matches but ticket count's goes wrong .

create mailbox using existing mailer_id , in this case mailer_id get duplicate .

Sequence of icons available in productivity section on dashboard should also be same inside menu bar when open any of these available icon.

Note list manner of icons :

Sequence should also match here :

Also check same for the setting section

Project Create Using :- zip and composer
Run Project by hit URL of project's root path
Panel :- Agent/Customer panel

Unable to add attachment in following given form :

• Agent Profile
• Customer Profile
• Wide logo picture
• Folder Image
  

1. Agent login to their panel

2. Agent pass the id of another agent in URL , which was easily accessible to that agent.

Test Scenario:

1. Send mail to support email
2. fetch that email as ticket to helpdesk by executing refresh command
3. Send mail again to support email
4. Fetch the last email as ticket to helpdesk by executing refresh command
5. Result : we will get the ticket which was created in step 2 and step 4 in which duplicacy occurs for ticket created in step 2.

Run refresh command to fetch another recent mail

Received ticket as shown below : When run refresh command to fetch above recent mail

User setup swiftmailer and mailbox from UI then file swiftmailer.yaml and uvdesk_mailbox.yaml will get update but unable to update support email ~ mentioned in uvdesk.yaml file

• Agent Receives two mails for account create by the default workflow set
• When create new workflow and disable default set workflow then agent receives one mail as actual.

Below are the two mails receives by agent at same time for account activation

Description :

In ticket list view if ticket are not available then check box should be disable in this case
so that no one can assign ticket list mass action the unlisted tickets.

Search ticket based on below keyword : -

Cases :

1. Ecommerce+Website
2. Ecommerce+Website+
3. +Ecommerce+Website
4. +Ecommerce+Website+

In all of the above Case : Actual output
Result set will be changed

Desired Output :
Result set should not be changed in any case

Bug :
If String contains before and after spaces should be trim.

List of Pages contains search bar :-

Dashboard search bar
Ticket list - to search tickets
Productivity -ticket types, Tags, saved replies, workflow, prepared response
Knowledgbase- search folder,article, category
Settings- Email Template

When delete mailbox get an error warning !

But in file it's exist

Undefined name added as admin name :

Also once remove admin as collaborator and again added then warning comes as "collaborator already added "

Go to ticket list panel, click on the icon below as shown in image ; by which we can get full information about that ticket also for the next ticket but unable to do so.

Target Page : Ticket List

Issue Found: Add image by given option to attach image in rich text editor while reply to ticket detail as given below :

Image unable to attach

Ticket type which are disable show in the ticket type drop downlist in backend i.e;

1. At admin panel , ticket create form
2. ticket list, mass action for ticket type
3. In ticket detail contains ticket type information

List of Ticket type :

Bug found : Disable ticket type shows

When a ticket thread need to forward to other user who are not added as agent then forward to / CC /BCC users not received ticket thread mails

Attachment add by Upload image renaming as :
"> < svg onload=alert(document.domain)>.jpg"

Page affected is the agent ticket list view where we can add attachment as ticket reply

### When the error comes ?
If i tried to add reply to ticket by given below option then get error of undefined variable 'em'

When add reply by any of these mark option

As all the email template which are default , and message body also contains pre selected placeholder so template for option should be selected.

Ticket reply by choosing option, submit and answered ,submit and resolved etc are not worked .

1. Remove the unused channel options from source drop down list :

2. Also mentioned drop down list should be open below the select type field .

screenshot 33

Project Install Case :

1. Using php bin/console server:run
2. Using localhost/public_Url_of_project

In both cases found issue that icons are missing as mentioned below:

User name missing by whom ticket is created :

Also check user who made last reply to this ticket :

Please add the following feature to add attachments :

1. File should be attached just by drag and drop.
   

A ticket thread have contains image when click to update this thread , warning comes as field is mandatory
even their is image content.

Agent receives any notification message regarding ticket will receives mail on their given mail id which mail contains ticket link.
**When agent click on that link will redirect to customer panel instead of member panel. **

Test Scenario

1. Prepared Response Action :

2. Apply prepared response on the following ticket :
   

Bug :

errors shows :

If sort tags based on ticket count, then get Internal Server Error :

GET AN ERROR: when delete swiftmailer get an exception :

Bug : ticket status is not get updated when note is added to the ticket .
Case 1: When select submit and resolved then status not get updated

Mention the maximum limit (25 MB or below) while attaching file to the ticket, also specify the warning message for the following :

Currently showing exception when add attachment above 25 MB