zoho / salesiq-mobilisten-android-sample Goto Github PK

Sample App to integrate SalesIQ Android SDK (Mobilisten)

Java 77.41% Kotlin 22.59%

sdk sdk-android mobilisten support-library customer-support salesiq-android-sdk salesiq-mobilisten-android chat-sdk chatbot mobilisten-android-sdk

salesiq-mobilisten-android-sample's Introduction

Installing Mobilisten (ZohoSalesIQ Android SDK)

Requirements

The SDK supports Android 5.0 (API level 21) and above.

Step 1:

Add the following maven repository in the settings.gradle file or root build.gradle file (/build.gradle).

 allprojects {
    repositories {
       maven { url 'https://maven.zohodl.com' }
    }
 }

Step 2:

Add the following dependency in the app's build.gradle file (app/build.gradle).

dependencies {
   implementation 'com.zoho.salesiq:mobilisten:7.1.1'
}

Step 3:

Then, press Sync Now in the bar that appears in the IDE.

Step 4:

Now, initialize the SDK by adding the following line in the onCreate() method of your Application class. You will have to insert the app key and access key as mentioned below:

public class MyApplication extends Application {
    @Override
    public void onCreate() {
        super.onCreate();
        
        InitConfig initConfig = new InitConfig();
        initConfig.setFont(Fonts.REGULAR, <fontpath>);
        
        ZohoSalesIQ.init(this, "your app key", "your access key", initConfig, new InitListener() {
            @Override
            public void onInitSuccess() {
                 ZohoSalesIQ.Launcher.show(ZohoSalesIQ.Launcher.VisibilityMode.ALWAYS); //by default launcher will be hidden and it can be enabled with this line.
            }

            @Override
            public void onInitError(int errorCode, String errorMessage) {
                //your code
            }
        });
    }
}

Step 5:

Also, in the AndroidManifest.xml file, add the application class name in the application tag.

<application  android:name=".MyApplication">
  ...
</application>

Help Doc - Mobilisten (ZohoSalesIQ Android SDK)

Demo Application:

Download our demo app from the Play Store today!

salesiq-mobilisten-android-sample's People

Contributors

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Watchers

Forkers

anandcse999 jorelkimcruz bhahirathan bhahirathan-mb-11956

salesiq-mobilisten-android-sample's Issues

IllegalStateException in LiveChatAdapter.java line 307

Getting below error in Zoho Mobilisten SDK. SDK version used in 2.3.1.

Fatal Exception: java.lang.IllegalStateException: Timer already cancelled.
       at java.util.Timer.sched(Timer.java:397)
       at java.util.Timer.schedule(Timer.java:193)
       at com.zoho.livechat.android.comm.LiveChatAdapter$WMSPEXConnectionHandler.schedule(LiveChatAdapter.java:307)
       at com.zoho.livechat.android.comm.LiveChatAdapter$WMSPEXConnectionHandler.access$800(LiveChatAdapter.java:254)
       at com.zoho.livechat.android.comm.LiveChatAdapter$WMSPEXConnectionHandler$1.run(LiveChatAdapter.java:319)
       at java.util.TimerThread.mainLoop(Timer.java:555)
       at java.util.TimerThread.run(Timer.java:505)

FirebaseInstanceId does not work with firebase com.google.gms:google-services:4.3.8

got error when update to com.google.gms:google-services:4.3.8

please update

Security issues

Hello!

My company bought a subscription to security analyze platform. I scaned our Android application that uses salesiq plugin and it found a lot of security issues. I suppose some of them is falsy positive, but kindly check it please. This service has very unpleasant interface, so I can miss something in copy/paste process.

Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')

Description: This database query contains a SQL injection flaw. The call to android.content.ContentResolver.update() constructs a dynamic SQL query using a variable derived from untrusted input. An attacker could exploit this flaw to execute arbitrary SQL queries against the database. The second argument to update() contains tainted data. The tainted data originated from an earlier call to java.net.HttpURLConnection.getInputStream.
Remediation: Avoid dynamically constructing SQL queries. Instead, use parameterized prepared statements to prevent the database from interpreting the contents of bind variables as part of the query. Always validate untrusted input to ensure that it conforms to the expected format, using centralized data validation routines when possible.

Affected files

com\zoho\livechat\android\provider\CursorUtility.java

CursorUtility.java: 114
CursorUtility.java: 119
CursorUtility.java: 125
CursorUtility.java: 128
CursorUtility.java: 405
CursorUtility.java: 409
CursorUtility.java: 498
CursorUtility.java: 499

com\zoho\livechat\android\ui\fragments\ChatFragment.java

ChatFragment.java:4044

com\zoho\livechat\android\api\JoinProActiveChat.java

JoinProActiveChat.java:133

com\zoho\livechat\android\utils\LDPEXUtil.java

LDPEXUtil.java:601

com\zoho\livechat\android\utils\LiveChatUtil.java

LiveChatUtil.java:2089

com\zoho\livechat\android\api\ReOpen.java

ReOpen.java:243
ReOpen.java:248
ZohoLDContentProvider.java:124
ZohoLDContentProvider.java:128
ZohoLDContentProvider.java:131
ZohoLDContentProvider.java:134
ZohoLDContentProvider.java:137
ZohoLDContentProvider.java:152
ZohoLDContentProvider.java:157
ZohoLDContentProvider.java:162
ZohoLDContentProvider.java:167
ZohoLDContentProvider.java:173
ZohoLDContentProvider.java:192
ZohoLDContentProvider.java:198
ZohoLDContentProvider.java:205
ZohoLDContentProvider.java:212
ZohoLDContentProvider.java:220
ZohoLDContentProvider.java:67
ZohoLDContentProvider.java:72
ZohoLDContentProvider.java:80
ZohoLDContentProvider.java:87
ZohoLDContentProvider.java:96

Improper Output Neutralization for Logs

Description: This call to android.util.Log.i() could result in a log forging attack. Writing untrusted data into a log file allows an attacker to forge log entries or inject malicious content into log files. Corrupted log files can be used to cover an attacker's tracks or as a delivery mechanism for an attack on a log viewing or processing utility. For example, if a web administrator uses a browser-based utility to review logs, a cross-site scripting attack might be possible. The second argument to i() contains tainted data from the variable p0. The tainted data originated from earlier calls to java.net.HttpURLConnection.getInputStream, java.net.HttpURLConnection.getErrorStream, and android.widget.EditText.getText.

Remediation: Avoid directly embedding user input in log files when possible. Sanitize untrusted data used to construct log entries by using a safe logging mechanism such as the OWASP ESAPI Logger, which will automatically remove unexpected carriage returns and line feeds and can be configured to use HTML entity encoding for non-alphanumeric data. Alternatively, some of the XSS escaping functions from the OWASP Java Encoder project will also sanitize CRLF sequences. Only create a custom blocklist when absolutely necessary. Always validate untrusted input to ensure that it conforms to the expected format, using centralized data validation routines when possible.

Affected files

com/zoho/livechat/android/utils/LiveChatUtil.java

LiveChatUtil.java: 2486

Insertion of Sensitive Information Into Sent Data

Description: The application calls the java.util.zip.GZIPOutputStream.write() function, which will result in data being transferred out of the application (via the network or another medium). This data contains sensitive information. The first argument to write() contains potentially sensitive data. The potentially sensitive data originated from an earlier call to java.io.File.!ctor. The potentially sensitive data is directed into an output stream returned by javax.net.ssl.HttpsURLConnection.getOutputStream, java.net.HttpURLConnection.getOutputStream, and java.io.File.!ctor.

Remediation: Ensure that the transfer of the sensitive data is intended and that it does not violate application security policy. This flaw is categorized as low severity because it only impacts confidentiality, not integrity or availability. However, in the context of a mobile application, the significance of an information leak may be much greater, especially if misaligned with user expectations or data privacy policies.

Affected files

com/zoho/livechat/android/ui/fragments/ChatFragment.java

ChatFragment.java:2318
ChatFragment.java:2654
ChatFragment.java:2733
ChatFragment.java:2764

com\zoho\livechat\android\api\ChatTranscriptEmailExport.java

ChatTranscriptEmailExport.java:49

com\zoho\livechat\android\api\ChatTransfer.java

ChatTransfer.java:50
ChatTransfer.java:67

com\zoho\livechat\android\api\CloseChat.java

CloseChat.java:34

com\zoho\livechat\android\utils\FileDownload.java

FileDownload.java:54

com/zoho/livechat/android/utils/FileUpload.java

FileUpload.java:117
FileUpload.java:126
FileUpload.java:128
FileUpload.java:144
FileUpload.java:193
FileUpload.java:196

com\zoho\livechat\android\api\GDPRTranslationConsent.java

GDPRTranslationConsent.java:40

com\zoho\livechat\android\utils\GetArticles.java

GetArticles.java:71

com\zoho\livechat\android\utils\GetVisitorTranscriptUtil.java

GetVisitorTranscriptUtil.java:65

com/zoho/livechat/android/utils/LiveChatUtil.java

LiveChatUtil.java:2347
LiveChatUtil.java:2375
LiveChatUtil.java:2397
LiveChatUtil.java:3805

com\zoho\livechat\android\ui\adapters\viewholder\MessagesLocationViewHolder.java

MessagesLocationViewHolder.java:83

com\zoho\livechat\android\api\MissedVisitor.java

MissedVisitor.java:50

com\zoho\livechat\android\image\MobilistenImageUtil.kt

MobilistenImageUtil.kt:345

com\zoho\livechat\android\api\PredictMessageStatus.java

PredictMessageStatus.java:68

com\zoho\livechat\android\api\ReOpen.java

ReOpen.java:59

com\zoho\livechat\android\operation\SalesIQApplicationManager.java

SalesIQApplicationManager.java:520

com\zoho\livechat\android\api\SendMessage.java

SendMessage.java:52

com\zoho\livechat\android\api\SendVisitorFeedBack.java

SendVisitorFeedBack.java:48

com\zoho\livechat\android\utils\VoteApiUtil.java

VoteApiUtil.java:59

com/zoho/livechat/android/utils/VoteApiUtil.java

WebSocketQueryV13.java:595

com\zoho\livechat\android\messaging\wms\common\websocket\WebSocketV13.java

WebSocketV13.java:844

com\zoho\livechat\android\ZohoLiveChat.java

ZohoLiveChat.java:912

Cleartext Storage of Sensitive Information

Description: The apply() method stores sensitive information in unencrypted form, making the data more susceptible to compromise. Generally an attacker needs local access to the system in order to exploit this type of flaw, but if the application is running on a mobile device, files and other resources might be synchronized off the device to locations where they may be compromised through other means.

Remediation: Store all sensitive information in encrypted form.

Affected files

com/zoho/livechat/android/utils/LiveChatUtil.java

LiveChatUtil.java:1545
LiveChatUtil.java:2964
LiveChatUtil.java:3294

Insufficient Entropy

Description: Standard random number generators do not provide a sufficient amount of entropy when used for security purposes. Attackers can brute force the output of pseudorandom number generators such as rand().

Remediation: If this random number is used where security is a concern, such as generating a session key or session identifier, use a trusted cryptographic random number generator instead. These can be found on the Windows platform in the CryptoAPI or in an open source library such as OpenSSL. In Java, use the SecureRandom object to ensure sufficient entropy.

Affected files

com\zoho\livechat\android\utils\LiveChatUtil.java

LiveChatUtil.java:899

com/zoho/livechat/android/NotificationService.java

NotificationService.java:254
NotificationService.java:256
NotificationService.java:260
NotificationService.java:330
NotificationService.java:332
NotificationService.java:400
NotificationService.java:402
NotificationService.java:509
NotificationService.java:511
NotificationService.java:559
NotificationService.java:561
NotificationService.java:606
NotificationService.java:608

com\zoho\livechat\android\messaging\wms\common\websocket\WebSocketQueryV13.java

WebSocketQueryV13.java:716

com\zoho\livechat\android\messaging\wms\common\websocket\WebSocketV13.java

WebSocketV13.java:1026

Improper Resource Shutdown or Release

Description: The program fails to release or incorrectly releases the variable br1, which was previously allocated by a call to java.io.BufferedReader.!operator_javanewinit().

Remediation: Ensure that all code paths properly release this resource.

Affected files

com\zoho\livechat\android\api\AutoCompleteZohoMaps.java

AutoCompleteZohoMaps.java: 49
AutoCompleteZohoMaps.java: 92

com\zoho\livechat\android\api\ChatTranscriptEmailExport.java

ChatTranscriptEmailExport.java: 62
ChatTranscriptEmailExport.java: 71
ChatTranscriptEmailExport.java: 86

com\zoho\livechat\android\api\ChatTransfer.java

ChatTransfer.java: 65
ChatTransfer.java: 76
ChatTransfer.java: 97

com\zoho\livechat\android\utils\ClearNotification.java

ClearNotification.java: 75

com\zoho\livechat\android\api\CloseChat.java

CloseChat.java: 46
CloseChat.java: 80

com\zoho\livechat\android\utils\FileDownload.java

FileDownload.java: 87

com\zoho\livechat\android\utils\FileUpload.java

FileUpload.java: 224
FileUpload.java: 245

com\zoho\livechat\android\api\GDPRTranslationConsent.java

GDPRTranslationConsent.java: 50
GDPRTranslationConsent.java: 67

com\zoho\livechat\android\api\GetAndroidChannel.java

GetAndroidChannel.java: 212
GetAndroidChannel.java: 59

com\zoho\livechat\android\api\GetAppStatus.java

GetAppStatus.java: 72

com\zoho\livechat\android\utils\GetArticleCategories.java

GetArticleCategories.java: 104
GetArticleCategories.java: 69

com\zoho\livechat\android\utils\GetArticleCSSUtil.java

GetArticleCSSUtil.java: 41

com\zoho\livechat\android\utils\GetArticleInfoUtil.java

GetArticleInfoUtil.java: 64

com\zoho\livechat\android\utils\GetArticles.java

GetArticles.java: 130
GetArticles.java: 84

com\zoho\livechat\android\utils\GetConversationsUtil.java

GetConversationsUtil.java: 309
GetConversationsUtil.java: 77

com\zoho\livechat\android\api\GetFormConfiguration.java

GetFormConfiguration.java: 73

com\zoho\livechat\android\comm\GetLocationSuggestions.java

GetLocationSuggestions.java: 57

com\zoho\livechat\android\utils\GetVisitorTranscriptUtil.java

GetVisitorTranscriptUtil.java: 104
GetVisitorTranscriptUtil.java: 82

com\zoho\livechat\android\api\GetWmsIdDetails.java

GetWmsIdDetails.java: 171
GetWmsIdDetails.java: 62

com\zoho\livechat\android\comm\JoinChat.java

JoinChat.java: 54

com\zoho\livechat\android\api\JoinProActiveChat.java

JoinProActiveChat.java: 102
JoinProActiveChat.java: 172
JoinProActiveChat.java: 92

com\zoho\livechat\android\api\LeaveMessage.java

LeaveMessage.java: 107
LeaveMessage.java: 118
LeaveMessage.java: 153
LeaveMessage.java: 99

com\zoho\livechat\android\api\MissedVisitor.java

MissedVisitor.java: 103
MissedVisitor.java: 61

com\zoho\livechat\android\api\PredictMessageStatus.java

PredictMessageStatus.java: 109
PredictMessageStatus.java: 75
PredictMessageStatus.java: 85

com\zoho\livechat\android\api\QueuePosition.java

QueuePosition.java: 55
QueuePosition.java: 65
QueuePosition.java: 85

com\zoho\livechat\android\utils\RegisterUtil.java

RegisterUtil.java: 63
RegisterUtil.java: 88

com\zoho\livechat\android\api\ReOpen.java

ReOpen.java: 109
ReOpen.java: 283
ReOpen.java: 99

com\zoho\livechat\android\utils\RequestLogUtil.java

RequestLogUtil.java: 123
RequestLogUtil.java: 51

com\zoho\livechat\android\utils\SearchArticlesUtil.java

SearchArticlesUtil.java: 61

com\zoho\livechat\android\comm\SendFormMessageAPI.java

SendFormMessageAPI.java: 93

com\zoho\livechat\android\api\SendMessage.java

SendMessage.java: 73
SendMessage.java: 86

com\zoho\livechat\android\api\SendVisitorFeedBack.java

SendVisitorFeedBack.java: 143
SendVisitorFeedBack.java: 66

com\zoho\livechat\android\api\UserTypingStatus.java

UserTypingStatus.java: 65
UserTypingStatus.java: 75
UserTypingStatus.java: 84

com\zoho\livechat\android\utils\WavAudioRecorder.java

WavAudioRecorder.java: 435

Selection of Less-Secure Algorithm During Negotiation ('Algorithm Downgrade')

Description: Explicitly weaker protocol is used as channel encryption protocol. This downgrade to a weaker protocol, could make it easier for attackers to compromise the system.

Remediation: Based on the implementation used, make sure the channel communication is over at least TLS protocol. TLS 1.2 being the most secured option.

Affected files

com\zoho\livechat\android\messaging\wms\common\websocket\WebSocketQueryV13.java

WebSocketQueryV13.java: 50

Zoho MobiListen not intializing. Error code 1000

Getting below while initializing Zoho MobiListen SDK. Library version used is 2.3.1

I/Mobilisten: Android Channel {"error":{"message":"Operation Failed","code":1000}}

Please help in identifying what is the cause of this error.

Initiate chat with Attachment icon

Can't start the chat conversation with an image, the file attachment button seems to be non-functioning on tap if no message has been sent yet on the conversation. It works after the first text is sent and the dialog comes up to take action. Is this an intended behaviour or a bug in the SDK? Is there anything we need to pass to SDK to enable this, didn't find anything in documentation related to this. Thanks.

SDK version - 2.3.1

Connect to maven.zohodl.com:443 [maven.zohodl.com/204.141.42.60] failed: connect timed out

Could not resolve org.jetbrains.kotlin:kotlin-stdlib-jdk8:1.3.31.
> Could not get resource 'https://maven.zohodl.com/org/jetbrains/kotlin/kotlin-stdlib-jdk8/1.3.31/kotlin-stdlib-jdk8-1.3.31.pom'.
> Could not HEAD 'https://maven.zohodl.com/org/jetbrains/kotlin/kotlin-stdlib-jdk8/1.3.31/kotlin-stdlib-jdk8-1.3.31.pom'.
> Connect to maven.zohodl.com:443 [maven.zohodl.com/204.141.42.60] failed: connect timed out

Styles not changing

With v4.0.1 I am not able to change the colors at all. Did it change the way of changing it and the documentation is not updated?

This simple change is not working
 <style name="Theme.SalesIQ.Base" parent="Theme.SalesIQ.Light.DarkActionBar"> <item name="siq_launcher_backgroundcolor">@color/myPrimaryColor </item> <item name="siq_launcher_unreadbadge_backgroundcolor">@color/red </item> <item name="siq_launcher_unreadbadge_textcolor">@color/white</item> </style>

Is there a way to make inputs mandatory?

We would want to make the phone input in the prechat screen mandatory. Is there a way to do this?

How do I open recent Conversations Page on button click?

I would like to open the recent chats if any on custom button click. However if there aren't any recent chats I would like to open a new chat window.

ZohoSalesIQ.Chat.show() not working on the first click

I implemented your SDK in my app and i handle open chat in some button with below code:

        ZohoSalesIQ.registerVisitor(id);
        ZohoSalesIQ.Visitor.setEmail(email);
        ZohoSalesIQ.Visitor.setName(name);
        ZohoSalesIQ.Visitor.setContactNumber(phone);
        ZohoSalesIQ.Chat.show();

I inited ZohoSalesIQ in Application class.

Now when user click on button, for first time nothing happen and in second click, chat open properly .

Someone help me on this pls
Why button not work for first touch?

601 Error Code, operation failed on SDK 21

ResourcesNotFoundException in MessagesFeedbackViewHolder.java line 73

After updating to v2.3, we are getting below crash. We have set AppCompatDelegate.setCompatVectorFromResourcesEnabled(true) in our Application class as our app supports API 19. Please look into this issue. Thanks!

Fatal Exception: android.content.res.Resources$NotFoundException: File res/drawable/salesiq_vector_happy.xml from drawable resource ID #0x7f0803f7. If the resource you are trying to use is a vector resource, you may be referencing it in an unsupported way. See AppCompatDelegate.setCompatVectorFromResourcesEnabled() for more info.
       at android.content.res.Resources.loadDrawable(Resources.java:3451)
       at android.content.res.Resources.getDrawable(Resources.java:1894)
       at com.zoho.livechat.android.ui.adapters.viewholder.MessagesFeedbackViewHolder.render(MessagesFeedbackViewHolder.java:73)
       at com.zoho.livechat.android.ui.adapters.MessagesAdapter.onBindViewHolder(MessagesAdapter.java:396)
       at androidx.recyclerview.widget.RecyclerView$Adapter.onBindViewHolder(RecyclerView.java:7065)
       at androidx.recyclerview.widget.RecyclerView$Adapter.bindViewHolder(RecyclerView.java:7107)
       at androidx.recyclerview.widget.RecyclerView$Recycler.tryBindViewHolderByDeadline(RecyclerView.java:6012)
       at androidx.recyclerview.widget.RecyclerView$Recycler.tryGetViewHolderForPositionByDeadline(RecyclerView.java:6279)
       at androidx.recyclerview.widget.RecyclerView$Recycler.getViewForPosition(RecyclerView.java:6118)
       at androidx.recyclerview.widget.RecyclerView$Recycler.getViewForPosition(RecyclerView.java:6114)
       at androidx.recyclerview.widget.LinearLayoutManager$LayoutState.next(LinearLayoutManager.java:2303)
       at androidx.recyclerview.widget.LinearLayoutManager.layoutChunk(LinearLayoutManager.java:1627)
       at androidx.recyclerview.widget.LinearLayoutManager.fill(LinearLayoutManager.java:1587)
       at androidx.recyclerview.widget.LinearLayoutManager.onLayoutChildren(LinearLayoutManager.java:640)
       at androidx.recyclerview.widget.RecyclerView.dispatchLayoutStep2(RecyclerView.java:4134)
       at androidx.recyclerview.widget.RecyclerView.dispatchLayout(RecyclerView.java:3851)
       at androidx.recyclerview.widget.RecyclerView.onLayout(RecyclerView.java:4404)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.RelativeLayout.onLayout(RelativeLayout.java:1055)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.FrameLayout.layoutChildren(FrameLayout.java:453)
       at android.widget.FrameLayout.onLayout(FrameLayout.java:388)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.RelativeLayout.onLayout(RelativeLayout.java:1055)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.RelativeLayout.onLayout(RelativeLayout.java:1055)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.RelativeLayout.onLayout(RelativeLayout.java:1055)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.FrameLayout.layoutChildren(FrameLayout.java:453)
       at android.widget.FrameLayout.onLayout(FrameLayout.java:388)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.RelativeLayout.onLayout(RelativeLayout.java:1055)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.LinearLayout.setChildFrame(LinearLayout.java:1692)
       at android.widget.LinearLayout.layoutVertical(LinearLayout.java:1534)
       at android.widget.LinearLayout.onLayout(LinearLayout.java:1443)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.FrameLayout.layoutChildren(FrameLayout.java:453)
       at android.widget.FrameLayout.onLayout(FrameLayout.java:388)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.LinearLayout.setChildFrame(LinearLayout.java:1692)
       at android.widget.LinearLayout.layoutVertical(LinearLayout.java:1534)
       at android.widget.LinearLayout.onLayout(LinearLayout.java:1443)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.FrameLayout.layoutChildren(FrameLayout.java:453)
       at android.widget.FrameLayout.onLayout(FrameLayout.java:388)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.LinearLayout.setChildFrame(LinearLayout.java:1692)
       at android.widget.LinearLayout.layoutVertical(LinearLayout.java:1534)
       at android.widget.LinearLayout.onLayout(LinearLayout.java:1443)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.FrameLayout.layoutChildren(FrameLayout.java:453)
       at android.widget.FrameLayout.onLayout(FrameLayout.java:388)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.view.ViewRootImpl.performLayout(ViewRootImpl.java:2151)
       at android.view.ViewRootImpl.performTraversals(ViewRootImpl.java:1862)
       at android.view.ViewRootImpl.doTraversal(ViewRootImpl.java:1063)
       at android.view.ViewRootImpl$TraversalRunnable.run(ViewRootImpl.java:5993)
       at android.view.Choreographer$CallbackRecord.run(Choreographer.java:761)
       at android.view.Choreographer.doCallbacks(Choreographer.java:574)
       at android.view.Choreographer.doFrame(Choreographer.java:544)
       at android.view.Choreographer$FrameDisplayEventReceiver.run(Choreographer.java:747)
       at android.os.Handler.handleCallback(Handler.java:733)
       at android.os.Handler.dispatchMessage(Handler.java:95)
       at android.os.Looper.loop(Looper.java:136)
       at android.app.ActivityThread.main(ActivityThread.java:5584)
       at java.lang.reflect.Method.invokeNative(Method.java)
       at java.lang.reflect.Method.invoke(Method.java:515)
       at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1268)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1084)
       at dalvik.system.NativeStart.main(NativeStart.java)

Caused by org.xmlpull.v1.XmlPullParserException: Binary XML file line #1: invalid drawable tag vector
       at android.graphics.drawable.Drawable.createFromXmlInner(Drawable.java:969)
       at android.graphics.drawable.Drawable.createFromXml(Drawable.java:913)
       at android.content.res.Resources.loadDrawable(Resources.java:3447)
       at android.content.res.Resources.getDrawable(Resources.java:1894)
       at com.zoho.livechat.android.ui.adapters.viewholder.MessagesFeedbackViewHolder.render(MessagesFeedbackViewHolder.java:73)
       at com.zoho.livechat.android.ui.adapters.MessagesAdapter.onBindViewHolder(MessagesAdapter.java:396)
       at androidx.recyclerview.widget.RecyclerView$Adapter.onBindViewHolder(RecyclerView.java:7065)
       at androidx.recyclerview.widget.RecyclerView$Adapter.bindViewHolder(RecyclerView.java:7107)
       at androidx.recyclerview.widget.RecyclerView$Recycler.tryBindViewHolderByDeadline(RecyclerView.java:6012)
       at androidx.recyclerview.widget.RecyclerView$Recycler.tryGetViewHolderForPositionByDeadline(RecyclerView.java:6279)
       at androidx.recyclerview.widget.RecyclerView$Recycler.getViewForPosition(RecyclerView.java:6118)
       at androidx.recyclerview.widget.RecyclerView$Recycler.getViewForPosition(RecyclerView.java:6114)
       at androidx.recyclerview.widget.LinearLayoutManager$LayoutState.next(LinearLayoutManager.java:2303)
       at androidx.recyclerview.widget.LinearLayoutManager.layoutChunk(LinearLayoutManager.java:1627)
       at androidx.recyclerview.widget.LinearLayoutManager.fill(LinearLayoutManager.java:1587)
       at androidx.recyclerview.widget.LinearLayoutManager.onLayoutChildren(LinearLayoutManager.java:640)
       at androidx.recyclerview.widget.RecyclerView.dispatchLayoutStep2(RecyclerView.java:4134)
       at androidx.recyclerview.widget.RecyclerView.dispatchLayout(RecyclerView.java:3851)
       at androidx.recyclerview.widget.RecyclerView.onLayout(RecyclerView.java:4404)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.RelativeLayout.onLayout(RelativeLayout.java:1055)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.FrameLayout.layoutChildren(FrameLayout.java:453)
       at android.widget.FrameLayout.onLayout(FrameLayout.java:388)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.RelativeLayout.onLayout(RelativeLayout.java:1055)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.RelativeLayout.onLayout(RelativeLayout.java:1055)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.RelativeLayout.onLayout(RelativeLayout.java:1055)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.FrameLayout.layoutChildren(FrameLayout.java:453)
       at android.widget.FrameLayout.onLayout(FrameLayout.java:388)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.RelativeLayout.onLayout(RelativeLayout.java:1055)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.LinearLayout.setChildFrame(LinearLayout.java:1692)
       at android.widget.LinearLayout.layoutVertical(LinearLayout.java:1534)
       at android.widget.LinearLayout.onLayout(LinearLayout.java:1443)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.FrameLayout.layoutChildren(FrameLayout.java:453)
       at android.widget.FrameLayout.onLayout(FrameLayout.java:388)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.LinearLayout.setChildFrame(LinearLayout.java:1692)
       at android.widget.LinearLayout.layoutVertical(LinearLayout.java:1534)
       at android.widget.LinearLayout.onLayout(LinearLayout.java:1443)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.FrameLayout.layoutChildren(FrameLayout.java:453)
       at android.widget.FrameLayout.onLayout(FrameLayout.java:388)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.LinearLayout.setChildFrame(LinearLayout.java:1692)
       at android.widget.LinearLayout.layoutVertical(LinearLayout.java:1534)
       at android.widget.LinearLayout.onLayout(LinearLayout.java:1443)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.widget.FrameLayout.layoutChildren(FrameLayout.java:453)
       at android.widget.FrameLayout.onLayout(FrameLayout.java:388)
       at android.view.View.layout(View.java:15033)
       at android.view.ViewGroup.layout(ViewGroup.java:4799)
       at android.view.ViewRootImpl.performLayout(ViewRootImpl.java:2151)
       at android.view.ViewRootImpl.performTraversals(ViewRootImpl.java:1862)
       at android.view.ViewRootImpl.doTraversal(ViewRootImpl.java:1063)
       at android.view.ViewRootImpl$TraversalRunnable.run(ViewRootImpl.java:5993)
       at android.view.Choreographer$CallbackRecord.run(Choreographer.java:761)
       at android.view.Choreographer.doCallbacks(Choreographer.java:574)
       at android.view.Choreographer.doFrame(Choreographer.java:544)
       at android.view.Choreographer$FrameDisplayEventReceiver.run(Choreographer.java:747)
       at android.os.Handler.handleCallback(Handler.java:733)
       at android.os.Handler.dispatchMessage(Handler.java:95)
       at android.os.Looper.loop(Looper.java:136)
       at android.app.ActivityThread.main(ActivityThread.java:5584)
       at java.lang.reflect.Method.invokeNative(Method.java)
       at java.lang.reflect.Method.invoke(Method.java:515)
       at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1268)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1084)
       at dalvik.system.NativeStart.main(NativeStart.java)

UnsupportedOperationException in LiveChatUtil.java line 2567

After updating to 2.3, getting this below crash. Please look into this issue. Thanks!

Fatal Exception: android.view.InflateException: Binary XML file line #135: Binary XML file line #135: Error inflating class android.widget.EditText
       at android.view.LayoutInflater.inflate(LayoutInflater.java:551)
       at android.view.LayoutInflater.inflate(LayoutInflater.java:429)
       at android.view.LayoutInflater.inflate(LayoutInflater.java:380)
       at com.android.internal.policy.PhoneWindow.setContentView(PhoneWindow.java:479)
       at android.app.Dialog.setContentView(Dialog.java:851)
       at com.zoho.livechat.android.utils.LiveChatUtil.showFeedbackDialog(LiveChatUtil.java:2567)
       at com.zoho.livechat.android.utils.LiveChatUtil$4.run(LiveChatUtil.java:2631)
       at android.os.Handler.handleCallback(Handler.java:739)
       at android.os.Handler.dispatchMessage(Handler.java:95)
       at android.os.Looper.loop(Looper.java:148)
       at android.app.ActivityThread.main(ActivityThread.java:7325)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1230)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1120)

Caused by android.view.InflateException: Binary XML file line #135: Error inflating class android.widget.EditText
       at android.view.LayoutInflater.createView(LayoutInflater.java:657)
       at com.android.internal.policy.PhoneLayoutInflater.onCreateView(PhoneLayoutInflater.java:58)
       at android.view.LayoutInflater.onCreateView(LayoutInflater.java:706)
       at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:774)
       at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:716)
       at android.view.LayoutInflater.rInflate(LayoutInflater.java:847)
       at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:810)
       at android.view.LayoutInflater.rInflate(LayoutInflater.java:855)
       at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:810)
       at android.view.LayoutInflater.rInflate(LayoutInflater.java:855)
       at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:810)
       at android.view.LayoutInflater.rInflate(LayoutInflater.java:855)
       at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:810)
       at android.view.LayoutInflater.inflate(LayoutInflater.java:527)
       at android.view.LayoutInflater.inflate(LayoutInflater.java:429)
       at android.view.LayoutInflater.inflate(LayoutInflater.java:380)
       at com.android.internal.policy.PhoneWindow.setContentView(PhoneWindow.java:479)
       at android.app.Dialog.setContentView(Dialog.java:851)
       at com.zoho.livechat.android.utils.LiveChatUtil.showFeedbackDialog(LiveChatUtil.java:2567)
       at com.zoho.livechat.android.utils.LiveChatUtil$4.run(LiveChatUtil.java:2631)
       at android.os.Handler.handleCallback(Handler.java:739)
       at android.os.Handler.dispatchMessage(Handler.java:95)
       at android.os.Looper.loop(Looper.java:148)
       at android.app.ActivityThread.main(ActivityThread.java:7325)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1230)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1120)

Caused by java.lang.reflect.InvocationTargetException
       at java.lang.reflect.Constructor.newInstance(Constructor.java)
       at android.view.LayoutInflater.createView(LayoutInflater.java:631)
       at com.android.internal.policy.PhoneLayoutInflater.onCreateView(PhoneLayoutInflater.java:58)
       at android.view.LayoutInflater.onCreateView(LayoutInflater.java:706)
       at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:774)
       at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:716)
       at android.view.LayoutInflater.rInflate(LayoutInflater.java:847)
       at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:810)
       at android.view.LayoutInflater.rInflate(LayoutInflater.java:855)
       at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:810)
       at android.view.LayoutInflater.rInflate(LayoutInflater.java:855)
       at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:810)
       at android.view.LayoutInflater.rInflate(LayoutInflater.java:855)
       at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:810)
       at android.view.LayoutInflater.inflate(LayoutInflater.java:527)
       at android.view.LayoutInflater.inflate(LayoutInflater.java:429)
       at android.view.LayoutInflater.inflate(LayoutInflater.java:380)
       at com.android.internal.policy.PhoneWindow.setContentView(PhoneWindow.java:479)
       at android.app.Dialog.setContentView(Dialog.java:851)
       at com.zoho.livechat.android.utils.LiveChatUtil.showFeedbackDialog(LiveChatUtil.java:2567)
       at com.zoho.livechat.android.utils.LiveChatUtil$4.run(LiveChatUtil.java:2631)
       at android.os.Handler.handleCallback(Handler.java:739)
       at android.os.Handler.dispatchMessage(Handler.java:95)
       at android.os.Looper.loop(Looper.java:148)
       at android.app.ActivityThread.main(ActivityThread.java:7325)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1230)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1120)

Caused by java.lang.UnsupportedOperationException: Failed to resolve attribute at index 7: TypedValue{t=0x2/d=0x7f04038f a=3}
       at android.content.res.TypedArray.getColorStateList(TypedArray.java:484)
       at android.widget.TextView.<init>(TextView.java:1352)
       at android.widget.EditText.<init>(EditText.java:91)
       at android.widget.EditText.<init>(EditText.java:87)
       at android.widget.EditText.<init>(EditText.java:83)
       at java.lang.reflect.Constructor.newInstance(Constructor.java)
       at android.view.LayoutInflater.createView(LayoutInflater.java:631)
       at com.android.internal.policy.PhoneLayoutInflater.onCreateView(PhoneLayoutInflater.java:58)
       at android.view.LayoutInflater.onCreateView(LayoutInflater.java:706)
       at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:774)
       at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:716)
       at android.view.LayoutInflater.rInflate(LayoutInflater.java:847)
       at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:810)
       at android.view.LayoutInflater.rInflate(LayoutInflater.java:855)
       at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:810)
       at android.view.LayoutInflater.rInflate(LayoutInflater.java:855)
       at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:810)
       at android.view.LayoutInflater.rInflate(LayoutInflater.java:855)
       at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:810)
       at android.view.LayoutInflater.inflate(LayoutInflater.java:527)
       at android.view.LayoutInflater.inflate(LayoutInflater.java:429)
       at android.view.LayoutInflater.inflate(LayoutInflater.java:380)
       at com.android.internal.policy.PhoneWindow.setContentView(PhoneWindow.java:479)
       at android.app.Dialog.setContentView(Dialog.java:851)
       at com.zoho.livechat.android.utils.LiveChatUtil.showFeedbackDialog(LiveChatUtil.java:2567)
       at com.zoho.livechat.android.utils.LiveChatUtil$4.run(LiveChatUtil.java:2631)
       at android.os.Handler.handleCallback(Handler.java:739)
       at android.os.Handler.dispatchMessage(Handler.java:95)
       at android.os.Looper.loop(Looper.java:148)
       at android.app.ActivityThread.main(ActivityThread.java:7325)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1230)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1120)

UTSUtil.isTrackingEnabled NullPointerException

After Zoho SalesIq update to v2.2, we started to get below error with some users. Do you have any guess about the reason?
Thanks!

Caused by java.lang.NullPointerException
Attempt to invoke virtual method 'boolean java.util.ArrayList.contains(java.lang.Object)' on a null object reference

com.zoho.salesiqembed.android.tracking.UTSUtil.isTrackingEnabled (UTSUtil.java:576)
com.zoho.salesiqembed.ZohoSalesIQ$1.onActivityResumed (ZohoSalesIQ.java:240)
android.app.Application.dispatchActivityResumed (Application.java:455)
androidx.fragment.app.FragmentActivity.onResume (FragmentActivity.java:455)
com.xxx.BaseActivity.onResume (BaseActivity.java:95)

Change background color of statusbar in forms view

There is no style related in the documentation, neither the code

NullPointerException in ChatFragment.java line 1218

After updating to v2.3, we are getting below crash. Please look into this issue. Thanks!

Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'void com.zoho.livechat.android.models.SalesIQChat.setQuestion(java.lang.String)' on a null object reference
       at com.zoho.livechat.android.ui.fragments.ChatFragment.showDepartmentListDialog(ChatFragment.java:1218)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.handleTriggerReplyMessage(ChatFragment.java:1577)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.handleSendButtonClickNoform(ChatFragment.java:1145)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.onClick(ChatFragment.java:940)
       at android.view.View.performClick(View.java:5773)
       at android.view.View$PerformClick.run(View.java:23035)
       at android.os.Handler.handleCallback(Handler.java:836)
       at android.os.Handler.dispatchMessage(Handler.java:103)
       at android.os.Looper.loop(Looper.java:232)
       at android.app.ActivityThread.main(ActivityThread.java:6806)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1103)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:964)

Is there a way to deactivate widget in non business hours?

Despite we have configured business hours in the company, the Android widget is always active. Is there any way to configure this?

android.database.CursorWindowAllocationException in LiveChatUtil.java line 444

Getting below error in Zoho Mobilisten SDK. SDK version used in 2.3.1.

Fatal Exception: android.database.CursorWindowAllocationException: Could not allocate CursorWindow '/data/user/0/com.noonEdu.k12App/databases/siq_mobilisten.db' of size 4194304 due to error -12.
       at android.database.CursorWindow.nativeCreate(CursorWindow.java)
       at android.database.CursorWindow.<init>(CursorWindow.java:145)
       at android.database.sqlite.SQLiteCursor.clearOrCreateWindow(SQLiteCursor.java:319)
       at android.database.sqlite.SQLiteCursor.fillWindow(SQLiteCursor.java:159)
       at android.database.sqlite.SQLiteCursor.getCount(SQLiteCursor.java:152)
       at android.database.AbstractCursor.moveToPosition(AbstractCursor.java:232)
       at android.database.AbstractCursor.moveToFirst(AbstractCursor.java:271)
       at com.zoho.livechat.android.utils.LiveChatUtil.getLastMessage(LiveChatUtil.java:444)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.canEnableSendButton(ChatFragment.java:3470)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.setSendInputButtonState(ChatFragment.java:3410)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.afterTextChanged(ChatFragment.java:3368)
       at android.widget.TextView.sendAfterTextChanged(TextView.java:11664)
       at android.widget.TextView$ChangeWatcher.afterTextChanged(TextView.java:14910)
       at android.text.SpannableStringBuilder.sendAfterTextChanged(SpannableStringBuilder.java:1277)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:577)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:507)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:37)
       at android.view.inputmethod.BaseInputConnection.replaceText(BaseInputConnection.java:849)
       at android.view.inputmethod.BaseInputConnection.commitText(BaseInputConnection.java:199)
       at com.android.internal.widget.EditableInputConnection.commitText(EditableInputConnection.java:177)
       at com.android.internal.view.IInputConnectionWrapper.executeMessage(IInputConnectionWrapper.java:339)
       at com.android.internal.view.IInputConnectionWrapper$MyHandler.handleMessage(IInputConnectionWrapper.java:89)
       at android.os.Handler.dispatchMessage(Handler.java:107)
       at android.os.Looper.loop(Looper.java:237)
       at android.app.ActivityThread.main(ActivityThread.java:7948)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1075)Fatal Exception: android.database.CursorWindowAllocationException: Could not allocate CursorWindow '/data/user/0/com.noonEdu.k12App/databases/siq_mobilisten.db' of size 4194304 due to error -12.
       at android.database.CursorWindow.nativeCreate(CursorWindow.java)
       at android.database.CursorWindow.<init>(CursorWindow.java:145)
       at android.database.sqlite.SQLiteCursor.clearOrCreateWindow(SQLiteCursor.java:319)
       at android.database.sqlite.SQLiteCursor.fillWindow(SQLiteCursor.java:159)
       at android.database.sqlite.SQLiteCursor.getCount(SQLiteCursor.java:152)
       at android.database.AbstractCursor.moveToPosition(AbstractCursor.java:232)
       at android.database.AbstractCursor.moveToFirst(AbstractCursor.java:271)
       at com.zoho.livechat.android.utils.LiveChatUtil.getLastMessage(LiveChatUtil.java:444)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.canEnableSendButton(ChatFragment.java:3470)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.setSendInputButtonState(ChatFragment.java:3410)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.afterTextChanged(ChatFragment.java:3368)
       at android.widget.TextView.sendAfterTextChanged(TextView.java:11664)
       at android.widget.TextView$ChangeWatcher.afterTextChanged(TextView.java:14910)
       at android.text.SpannableStringBuilder.sendAfterTextChanged(SpannableStringBuilder.java:1277)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:577)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:507)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:37)
       at android.view.inputmethod.BaseInputConnection.replaceText(BaseInputConnection.java:849)
       at android.view.inputmethod.BaseInputConnection.commitText(BaseInputConnection.java:199)
       at com.android.internal.widget.EditableInputConnection.commitText(EditableInputConnection.java:177)
       at com.android.internal.view.IInputConnectionWrapper.executeMessage(IInputConnectionWrapper.java:339)
       at com.android.internal.view.IInputConnectionWrapper$MyHandler.handleMessage(IInputConnectionWrapper.java:89)
       at android.os.Handler.dispatchMessage(Handler.java:107)
       at android.os.Looper.loop(Looper.java:237)
       at android.app.ActivityThread.main(ActivityThread.java:7948)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1075)

android.database.CursorWindowAllocationException in ChatFragment.java line 2633

Getting below error in Zoho Mobilisten SDK. SDK version used in 2.3.1.

Fatal Exception: android.database.CursorWindowAllocationException: Could not allocate CursorWindow '/data/user/0/com.noonEdu.k12App/databases/siq_mobilisten.db' of size 4194304 due to error -12.
       at android.database.CursorWindow.nativeCreate(CursorWindow.java)
       at android.database.CursorWindow.<init>(CursorWindow.java:145)
       at android.database.sqlite.SQLiteCursor.clearOrCreateWindow(SQLiteCursor.java:319)
       at android.database.sqlite.SQLiteCursor.fillWindow(SQLiteCursor.java:159)
       at android.database.sqlite.SQLiteCursor.getCount(SQLiteCursor.java:152)
       at android.database.AbstractCursor.moveToPosition(AbstractCursor.java:232)
       at android.database.AbstractCursor.moveToFirst(AbstractCursor.java:271)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.shouldHideInput(ChatFragment.java:2633)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.canEnableSendButton(ChatFragment.java:3466)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.setSendInputButtonState(ChatFragment.java:3410)
       at com.zoho.livechat.android.ui.fragments.ChatFragment.afterTextChanged(ChatFragment.java:3368)
       at android.widget.TextView.sendAfterTextChanged(TextView.java:11664)
       at android.widget.TextView$ChangeWatcher.afterTextChanged(TextView.java:14910)
       at android.text.SpannableStringBuilder.sendAfterTextChanged(SpannableStringBuilder.java:1277)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:577)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:507)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:37)
       at android.view.inputmethod.BaseInputConnection.replaceText(BaseInputConnection.java:849)
       at android.view.inputmethod.BaseInputConnection.setComposingText(BaseInputConnection.java:618)
       at com.android.internal.view.IInputConnectionWrapper.executeMessage(IInputConnectionWrapper.java:393)
       at com.android.internal.view.IInputConnectionWrapper$MyHandler.handleMessage(IInputConnectionWrapper.java:89)
       at android.os.Handler.dispatchMessage(Handler.java:107)
       at android.os.Looper.loop(Looper.java:237)
       at android.app.ActivityThread.main(ActivityThread.java:7948)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1075)

Application crash, while click on start chat in fragment

geting this error in log while onClick StartChat option

java.lang.NoSuchFieldError: No static field bottom_layout of type I in class Lcom/zoho/livechat/android/R$id; or its superclasses (declaration of 'com.zoho.livechat.android.R$id' appears in /data/app/com.dwamtrading-2/split_lib_slice_4_apk.apk)

- How can we set the color of the header and status bar on a dark theme with three (dots). option colors?

How can we set the color of the header and status bar on a dark theme with three (dots). option colors?

Null pointer exception on opening SDK

I migrated my android application to androidX and after that I am experiencing the following error..

java.lang.RuntimeException: Unable to start activity ComponentInfo{com.example.app/com.zoho.livechat.android.ui.activities.SalesIQActivity}: java.lang.NullPointerException: Attempt to invoke virtual method 'void android.graphics.drawable.Drawable.setColorFilter(int, android.graphics.PorterDuff$Mode)' on a null object reference
at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2572)
at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2654)
at android.app.ActivityThread.-wrap11(ActivityThread.java)
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1488)
at android.os.Handler.dispatchMessage(Handler.java:111)
at android.os.Looper.loop(Looper.java:207)
at android.app.ActivityThread.main(ActivityThread.java:5728)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:789)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:679)
Caused by: java.lang.NullPointerException: Attempt to invoke virtual method 'void android.graphics.drawable.Drawable.setColorFilter(int, android.graphics.PorterDuff$Mode)' on a null object reference
at com.zoho.livechat.android.ui.activities.SalesIQActivity.onCreate(SalesIQActivity.java:131)
at android.app.Activity.performCreate(Activity.java:6368)
at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1113)
at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2519)
at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2654)
at android.app.ActivityThread.-wrap11(ActivityThread.java)
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1488)
at android.os.Handler.dispatchMessage(Handler.java:111)
at android.os.Looper.loop(Looper.java:207)
at android.app.ActivityThread.main(ActivityThread.java:5728)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:789)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:679)

it is working properly in support version

Duplicate Class Found with GlideToVectorYou Library

Duplicate class com.bumptech.glide.GeneratedAppGlideModuleImpl found in modules jetified-GlideToVectorYou-v2.0.0-runtime (com.github.corouteam:GlideToVectorYou:v2.0.0) and jetified-mobilisten-4.3.3-runtime (com.zoho.salesiq:mobilisten:4.3.3)

Duplicate class com.bumptech.glide.GeneratedRequestManagerFactory found in modules jetified-GlideToVectorYou-v2.0.0-runtime (com.github.corouteam:GlideToVectorYou:v2.0.0) and jetified-mobilisten-4.3.3-runtime (com.zoho.salesiq:mobilisten:4.3.3)

AES-512 bit encryption issue for Zoho salesiq

AES-512 bit encryption

Zoho salesiq is blocking AES-512 bit encryption for Android SDK version 21 and 22. Removing zoho salesiq library works for the encryption code.

NullPointerException in ChatFragment.java line 612

Zoho SDK - 3.0

ChatFragment.java line 612
com.zoho.livechat.android.ui.fragments.ChatFragment$1.onReceive

Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String com.zoho.livechat.android.models.SalesIQChat.getRchatid()' on a null object reference
       at com.zoho.livechat.android.ui.fragments.ChatFragment$1.onReceive(ChatFragment.java:612)
       at androidx.localbroadcastmanager.content.LocalBroadcastManager.executePendingBroadcasts(LocalBroadcastManager.java:313)
       at androidx.localbroadcastmanager.content.LocalBroadcastManager$1.handleMessage(LocalBroadcastManager.java:121)
       at android.os.Handler.dispatchMessage(Handler.java:112)
       at android.os.Looper.loop(Looper.java:216)
       at android.app.ActivityThread.main(ActivityThread.java:7625)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:524)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:987)

Cannot change strings in "Start chat" screen

The only strings that can be changed are the ones in the documentation: https://www.zoho.com/salesiq/help/developer-section/android-mobile-sdk-theme-customization-strings.html but it would be nice to be able to change all texts

[Question] Is there a way to resume chat after closing chat window?

I am using the sdk v2.3.2 in a Flutter application, I was calling ZohoSalesIQ.Visitor.startChat() in Android to start a chat. I disabled the launcher icon and added my own button to initiate chat.

But when I call the method again (if the user dismisses the previous chat and wants to reopen it), it starts a new chat session.

Here is my code whenever I start/resume chat

  ZohoSalesIQ.Visitor.setName(name)
  ZohoSalesIQ.Visitor.setEmail(email)
  ZohoSalesIQ.Visitor.setContactNumber(contactNumber)
  ZohoSalesIQ.Visitor.startChat(message)

Is there a way to restore the previous chat session manually?

NullPointerException in ChatFragment.java

After updating to v2.3, we are getting below crash. Please look into this issue. Thanks!

Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'void android.os.Handler.removeMessages(int)' on a null object reference
       at com.zoho.livechat.android.ui.fragments.ChatFragment.onTextChanged(ChatFragment.java:3394)
       at android.widget.TextView.sendOnTextChanged(TextView.java:9771)
       at android.widget.TextView.handleTextChanged(TextView.java:9868)
       at android.widget.TextView$ChangeWatcher.onTextChanged(TextView.java:12576)
       at android.text.SpannableStringBuilder.sendTextChanged(SpannableStringBuilder.java:1263)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:575)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:506)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:36)
       at android.view.inputmethod.BaseInputConnection.replaceText(BaseInputConnection.java:843)
       at android.view.inputmethod.BaseInputConnection.setComposingText(BaseInputConnection.java:616)
       at com.android.internal.view.IInputConnectionWrapper.executeMessage(IInputConnectionWrapper.java:396)
       at com.android.internal.view.IInputConnectionWrapper$MyHandler.handleMessage(IInputConnectionWrapper.java:85)
       at android.os.Handler.dispatchMessage(Handler.java:106)
       at android.os.Looper.loop(Looper.java:193)
       at android.app.ActivityThread.main(ActivityThread.java:6703)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:911)

Android X support

It is having duplicate class error for INotificationChannel because my app is in androidx but the library doesn't support it.
Please help

Launcher icon (FAB button with a messaging icon) show the first time app is installed

Hi Team,

Following error appear in log on first install of app.

 E/System: java.util.zip.ZipException: File too short to be a zip file: 0
        at java.util.zip.ZipFile.<init>(ZipFile.java:214)
        at java.util.zip.ZipFile.<init>(ZipFile.java:148)
        at java.util.jar.JarFile.<init>(JarFile.java:161)
        at java.util.jar.JarFile.<init>(JarFile.java:98)
        at libcore.io.ClassPathURLStreamHandler.<init>(ClassPathURLStreamHandler.java:47)
        at dalvik.system.DexPathList$Element.maybeInit(DexPathList.java:532)
        at dalvik.system.DexPathList$Element.findNativeLibrary(DexPathList.java:546)
        at dalvik.system.DexPathList.findLibrary(DexPathList.java:480)
        at dalvik.system.BaseDexClassLoader.findLibrary(BaseDexClassLoader.java:84)
        at xtr.a(:com.google.android.gms@[email protected] (040306-414534850):6)
        at xtr.g(:com.google.android.gms@[email protected] (040306-414534850):4)
        at xtr.f(:com.google.android.gms@[email protected] (040306-414534850):2)
        at com.google.android.gms.providerinstaller.ProviderInstallerImpl.b(:com.google.android.gms@[email protected] (040306-414534850):6)
        at com.google.android.gms.providerinstaller.ProviderInstallerImpl.insertProvider(:com.google.android.gms@[email protected] (040306-414534850):5)
        at java.lang.reflect.Method.invoke(Native Method)
        at com.google.android.gms.common.security.ProviderInstallerImpl.insertProvider(:com.google.android.gms@[email protected] (040306-414534850):2)
        at java.lang.reflect.Method.invoke(Native Method)
        at com.google.android.gms.security.ProviderInstaller.zzc(com.google.android.gms:play-services-basement@@18.0.0:2)
        at com.google.android.gms.security.ProviderInstaller.installIfNeeded(com.google.android.gms:play-services-basement@@18.0.0:12)
        at com.zoho.livechat.android.ZohoLiveChat.init(ZohoLiveChat.java:119)
        at com.zoho.salesiqembed.ZohoSalesIQ.init(ZohoSalesIQ.java:62)
        at ----------------------------------------------------
        at -------------------------------------------------------Application.java:144)
        at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1046)
        at android.app.ActivityThread.handleBindApplication(ActivityThread.java:5475)
        at android.app.ActivityThread.-wrap2(ActivityThread.java)
        at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1563)
        at android.os.Handler.dispatchMessage(Handler.java:102)
        at android.os.Looper.loop(Looper.java:154)
        at android.app.ActivityThread.main(ActivityThread.java:6196)
        at java.lang.reflect.Method.invoke(Native Method)
        at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:888)
        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:778)

Then when doing ZohoSalesIQ.Chat.show(); FAB button will appear for some reason but then nothing .
Call ZohoSalesIQ.Chat.show(); a second time will show the conversation, however to remove the FAB button, I need to close the app.

Our project have everything up to date including Android Studio, gradle, androidx etc. Not the case with your sample so it's little hard to do the diff.

I do use ProviderInstaller with method "ProviderInstaller.installIfNeededAsync" and I try to do ZohoSalesIQ.init in onProviderInstalled but same error showing.

The weird thing is that default value for ZohoSalesIQ.showLauncher(...); is false so shouldn't show anyway.

And finally I try to call ZohoSalesIQ.showLauncher(...); in both case after ZohoSalesIQ.init and in onInitComplete.

I think the best way to reproduce the issue would be by faking an exception here:

   try {
        
          // You got the idea here what will happen to your library if I got an exception the first time?
            ProviderInstaller.installIfNeeded(context);
        
         } catch (GooglePlayServicesRepairableException var11) {
            Log.e("Mobilisten", var11.getMessage(), var11);
         } catch (GooglePlayServicesNotAvailableException var12) {
            Log.e("Mobilisten", var12.getMessage(), var12);
         }catch (Exception e) {
          // not sure but could that be an hotFix?
         }

Tested on a Pixel 3, old phone with android 7.1.1 and emulator.

I just don't want to see the FAB button appearing.

Edit: Tested with version zoho 4.2.3 and 4.2.2

OutOfMemoryError in TimeOutListener.java

Getting large number of OutOfMemoryError in TimeOutListener.java after upgrading to 2.3. Please look into this issue. Thanks!


TimeOutListener.java line 85
com.zoho.livechat.android.messaging.wms.common.TimeOutListener.run

Fatal Exception: java.lang.OutOfMemoryError
OutOfMemoryError thrown while trying to throw OutOfMemoryError; no stack trace available

Update to Android X

Zoho Android library is currently depending on com.android.support:appcompat-v7:26.1.0 which requires running Jetifier at each build.
Moreover, Google introduced a new Build Analyzer tool in Android Studio, that is flagging your library as AndroidX unsupported.

Please update com.android.support:appcompat-v7:26.1.0 to AndoirdX to improve build time.

Cannot translate Submit button in Forms view

There is no documentation: https://www.zoho.com/salesiq/help/developer-section/android-mobile-sdk-theme-customization-forms.html

What is the string name to translate that text Button?

how to hide zoho salesiq android when loading with login facebook

this result:

this code when hide in activitylogin

this code when login fb:

Not able to send msg (send button greyed out)

The sending button is always disabled and the first msg is stuck on sending.
Also, the conversations page always shows "awaiting your details" and it keeps loading.
Please see the below Attached screenshots for details.

Change background color of the toolbar in Forms view

In the documentation there is no item name refered https://www.zoho.com/salesiq/help/developer-section/android-mobile-sdk-theme-customization-forms.html

And there is no name in the SDK to change the color of the toolbar in that view, it is always blue

Adjust `salesiq:mobilisten` library to Android 12 requirements

Hey,
according to the docs components should explicitly define the android:exported property in the AndroidManifest.xml file. I encountered the problem of installing the app using your library on devices targeting Android 12 and I had to manually override your services/receiver (etc) android:exported property in my app's AndroidManifest.xml file.

I could not find the source code of salesiq:mobilisten sdk for Android to create a pull request by myself, so the purpose of this issue is to let you know that these properties should be set in the library code, because you have the best knowledge which components should be exported and which should not.

- Which property to set fixed orientation like portrait and landscape? ex: android:screenOrientation="portrait"

Which property to set fixed orientation like portrait and landscape? ex: android:screenOrientation="portrait"

Dose this library have support Android 13 and 14?

Does this library support Android 13 and 14?

Issue while sending or selecting Bot suggestions

Most of the time while selecting proactive bot suggestions either its crashing in chatfragment or the message status is keep on showing "Sending..." and sometime the selection itself is not working attached videos for this.

version com.zoho.salesiq:mobilisten:4.2.2

Screenshot
Video link

java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String com.zoho.livechat.android.models.SalesIQForm.getTitle()' on a null object reference
at com.zoho.livechat.android.ui.fragments.ChatFragment.handlePrechatForm(ChatFragment.java:1899)
at com.zoho.livechat.android.ui.fragments.ChatFragment.handleTriggerReplyMessage(ChatFragment.java:1726)
at com.zoho.livechat.android.ui.fragments.ChatFragment.handleSendButtonClick(ChatFragment.java:1511)
at com.zoho.livechat.android.ui.fragments.ChatFragment.onClick(ChatFragment.java:1131)
at android.view.View.performClick(View.java:7448)
at android.view.View.performClickInternal(View.java:7425)
at android.view.View.access$3600(View.java:810)
at android.view.View$PerformClick.run(View.java:28305)
at android.os.Handler.handleCallback(Handler.java:938)
at android.os.Handler.dispatchMessage(Handler.java:99)
at android.os.Looper.loop(Looper.java:223)
at android.app.ActivityThread.main(ActivityThread.java:7656)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592)

NullPointerException in ChatFragment.java line 3394

After updating to v2.3, we are getting below crash. Please look into this issue. Thanks!

Fatal Exception: java.lang.NullPointerException
       at com.zoho.livechat.android.ui.fragments.ChatFragment.onTextChanged(ChatFragment.java:3394)
       at android.widget.TextView.sendOnTextChanged(TextView.java:9180)
       at android.widget.TextView.handleTextChanged(TextView.java:9277)
       at android.widget.TextView$ChangeWatcher.onTextChanged(TextView.java:11807)
       at android.text.SpannableStringBuilder.sendTextChanged(SpannableStringBuilder.java:970)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:498)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:437)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:30)
       at android.view.inputmethod.BaseInputConnection.replaceText(BaseInputConnection.java:679)
       at android.view.inputmethod.BaseInputConnection.commitText(BaseInputConnection.java:197)
       at com.android.internal.widget.EditableInputConnection.commitText(EditableInputConnection.java:183)
       at com.android.internal.view.IInputConnectionWrapper.executeMessage(IInputConnectionWrapper.java:279)
       at com.android.internal.view.IInputConnectionWrapper$MyHandler.handleMessage(IInputConnectionWrapper.java:77)
       at android.os.Handler.dispatchMessage(Handler.java:102)
       at android.os.Looper.loop(Looper.java:146)
       at android.app.ActivityThread.main(ActivityThread.java:5679)
       at java.lang.reflect.Method.invokeNative(Method.java)
       at java.lang.reflect.Method.invoke(Method.java:515)
       at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1291)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1107)
       at dalvik.system.NativeStart.main(NativeStart.java)

Another crash for same code part has been found.

Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'void android.os.Handler.removeMessages(int)' on a null object reference
       at com.zoho.livechat.android.ui.fragments.ChatFragment.onTextChanged(ChatFragment.java:3394)
       at android.widget.TextView.sendOnTextChanged(TextView.java:9771)
       at android.widget.TextView.handleTextChanged(TextView.java:9868)
       at android.widget.TextView$ChangeWatcher.onTextChanged(TextView.java:12576)
       at android.text.SpannableStringBuilder.sendTextChanged(SpannableStringBuilder.java:1263)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:575)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:506)
       at android.text.SpannableStringBuilder.replace(SpannableStringBuilder.java:36)
       at android.view.inputmethod.BaseInputConnection.replaceText(BaseInputConnection.java:843)
       at android.view.inputmethod.BaseInputConnection.setComposingText(BaseInputConnection.java:616)
       at com.android.internal.view.IInputConnectionWrapper.executeMessage(IInputConnectionWrapper.java:396)
       at com.android.internal.view.IInputConnectionWrapper$MyHandler.handleMessage(IInputConnectionWrapper.java:85)
       at android.os.Handler.dispatchMessage(Handler.java:106)
       at android.os.Looper.loop(Looper.java:193)
       at android.app.ActivityThread.main(ActivityThread.java:6703)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:911)

ActivityNotFoundException

Getting crash logged related to ActivityNotFoundException in Crashlytics for SalesIQ Mobilisten SDK. Please check and fix this

Fatal Exception: android.content.ActivityNotFoundException
No Activity found to handle Intent { act=android.intent.action.VIEW dat=https://www.google.com/... }
com.zoho.livechat.android.ui.adapters.viewholder.MessagesTextViewHolder$2.onClick

Stack Trace:

Fatal Exception: android.content.ActivityNotFoundException: No Activity found to handle Intent { act=android.intent.action.VIEW dat=https://www.google.com/... } at android.app.Instrumentation.checkStartActivityResult(Instrumentation.java:1854) at android.app.Instrumentation.execStartActivity(Instrumentation.java:1544) at android.app.Activity.startActivityForResult(Activity.java:4391) at androidx.fragment.app.FragmentActivity.startActivityForResult(FragmentActivity.java:675) at android.app.Activity.startActivityForResult(Activity.java:4335) at androidx.fragment.app.FragmentActivity.startActivityForResult(FragmentActivity.java:662) at android.app.Activity.startActivity(Activity.java:4702) at android.app.Activity.startActivity(Activity.java:4670) at com.zoho.livechat.android.ui.adapters.viewholder.MessagesTextViewHolder$2.onClick(MessagesTextViewHolder.java:124) at android.text.method.LinkMovementMethod.onTouchEvent(LinkMovementMethod.java:217) at android.widget.TextView.onTouchEvent(TextView.java:8827) at android.view.View.dispatchTouchEvent(View.java:10012) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:2671) at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:2358) at com.android.internal.policy.DecorView.superDispatchTouchEvent(DecorView.java:447) at com.android.internal.policy.PhoneWindow.superDispatchTouchEvent(PhoneWindow.java:1871) at android.app.Activity.dispatchTouchEvent(Activity.java:3213) at androidx.appcompat.view.WindowCallbackWrapper.dispatchTouchEvent(WindowCallbackWrapper.java:69) at androidx.appcompat.view.WindowCallbackWrapper.dispatchTouchEvent(WindowCallbackWrapper.java:69) at com.android.internal.policy.DecorView.dispatchTouchEvent(DecorView.java:409) at android.view.View.dispatchPointerEvent(View.java:10232) at android.view.ViewRootImpl$ViewPostImeInputStage.processPointerEvent(ViewRootImpl.java:4862) at android.view.ViewRootImpl$ViewPostImeInputStage.onProcess(ViewRootImpl.java:4723) at android.view.ViewRootImpl$InputStage.deliver(ViewRootImpl.java:4255) at android.view.ViewRootImpl$InputStage.onDeliverToNext(ViewRootImpl.java:4308) at android.view.ViewRootImpl$InputStage.forward(ViewRootImpl.java:4274) at android.view.ViewRootImpl$AsyncInputStage.forward(ViewRootImpl.java:4401) at android.view.ViewRootImpl$InputStage.apply(ViewRootImpl.java:4282) at android.view.ViewRootImpl$AsyncInputStage.apply(ViewRootImpl.java:4458) at android.view.ViewRootImpl$InputStage.deliver(ViewRootImpl.java:4255) at android.view.ViewRootImpl$InputStage.onDeliverToNext(ViewRootImpl.java:4308) at android.view.ViewRootImpl$InputStage.forward(ViewRootImpl.java:4274) at android.view.ViewRootImpl$InputStage.apply(ViewRootImpl.java:4282) at android.view.ViewRootImpl$InputStage.deliver(ViewRootImpl.java:4255) at android.view.ViewRootImpl.deliverInputEvent(ViewRootImpl.java:6682) at android.view.ViewRootImpl.doProcessInputEvents(ViewRootImpl.java:6656) at android.view.ViewRootImpl.enqueueInputEvent(ViewRootImpl.java:6617) at android.view.ViewRootImpl$WindowInputEventReceiver.onInputEvent(ViewRootImpl.java:6809) at android.view.InputEventReceiver.dispatchInputEvent(InputEventReceiver.java:192) at android.os.MessageQueue.nativePollOnce(MessageQueue.java) at android.os.MessageQueue.next(MessageQueue.java:356) at android.os.Looper.loop(Looper.java:138) at android.app.ActivityThread.main(ActivityThread.java:6517) at java.lang.reflect.Method.invoke(Method.java) at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:942) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:832)