Comments (6)
aman-appcino
commented on September 25, 2024
1
Thank you for your help and support @efh365 and @dfw100 .
I have found the solution for the same.
from ai-powered-speech-analytics-for-amazon-connect.
efh365
commented on September 25, 2024
@aman-appcino can you clarify what you mean by an "outgoing transcript"?
from ai-powered-speech-analytics-for-amazon-connect.
aman-appcino
commented on September 25, 2024
@efh365
Hi I want to get real time transcript in case of Outbound call (agent to customer)
Right now the solution only providing this functionality in case of inbound calls only(customer to agent).
from ai-powered-speech-analytics-for-amazon-connect.
dfw100
commented on September 25, 2024
@aman-appcino That is correct. The solution is designed to work only for Inbound call as described here . You should be able to create a similar solution for outbound calling by using StartOutboundVoiceContact API and reusing the components of this solution.
from ai-powered-speech-analytics-for-amazon-connect.
dfw100
commented on September 25, 2024
Thanks @aman-appcino, I am glad you found the solution. I am closing this issue.
from ai-powered-speech-analytics-for-amazon-connect.
dfw100
commented on September 25, 2024
@aman-appcino Also, if you got something generic, you are more than welcome to send a PR.
from ai-powered-speech-analytics-for-amazon-connect.
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