Error on UI when connecting to connect about ai-powered-speech-analytics-for-amazon-connect HOT 2 CLOSED

Hi @mahajanroopali

Thanks for raising this. The solution currently only supports the older Amazon Connect url format. It’s on the team’s roadmap to provide support for both. For now in order to use this with a newer Amazon Connect instance, you can update the loginURL and ccpURL variables in agentAssist.html.

The agentAssist.html file can be found in the repo at: https://github.com/amazon-connect/ai-powered-speech-analytics-for-amazon-connect/blob/main/source/web_site/agentAssist.html

The deployed location of this is s3://{YOUR_BUCKET_NAME}/CCP/agentAssist.html
The lines that need updated are 405/406

var loginURL = https://${instanceAlias}.[awsapps.com/connect/login](http://awsapps.com/connect/login);
var ccpURL = https://${alias}.[awsapps.com/connect/ccp-v2/softphone](http://awsapps.com/connect/ccp-v2/softphone);

To use with a new instance they need changed to :

var loginURL = https://${instanceAlias}.my.connect.aws/login;
var ccpURL = https://${alias}.my.connect.aws/ccp-v2/softphone;

You can manually overwrite this file in the S3 bucket, but be sure to either wait for the Amazon CloudFront cache to clear or invalidate it yourself (instructions here).

If you run into any other issues it’s worth also updating to the latest version of the Amazon Connect Streams API from https://www.npmjs.com/package/amazon-connect-streams (by replacing the one here).

from ai-powered-speech-analytics-for-amazon-connect.

Thank you. The fix worked and the UI loads seamlessly now.

from ai-powered-speech-analytics-for-amazon-connect.