Comments (4)
khastation
commented on September 25, 2024
Hey Sarthak- relaying the message from #24,
- You need to enable streaming to and from the customer in the contact flow by using the Start Media Streaming block.
- Then you should see the audio stream to the customer being transcribed into the DDB for the ToCustomer audio stream.
Which part would you like a clarification on?
Here is some additional documentation to help set up media streaming in Amazon Connect:
https://docs.aws.amazon.com/connect/latest/adminguide/start-media-streaming.html
from ai-powered-speech-analytics-for-amazon-connect.
Sarthak-Kulkarni
commented on September 25, 2024
Thanks, I got the agent transcript in the DDB table. Can you please help me to display the agent transcript on the front end in the same manner as the customer transcript?
from ai-powered-speech-analytics-for-amazon-connect.
efh365
commented on September 25, 2024
Hi @Sarthak-Kulkarni, please refer to the suggestion on this thread to get the agent transcript on the frontend: #19
from ai-powered-speech-analytics-for-amazon-connect.
dfw100
commented on September 25, 2024
Please refer to the solution suggested on the thread #19 to get the agent transcript on the frontend.
from ai-powered-speech-analytics-for-amazon-connect.
Related Issues (20)
- How can I get Agent Transcript on Front End HOT 2
- How can I get Outgoing Transcript of both agent and customer. HOT 6
- In transcribeStreaming, some languages is not working. HOT 2
- How to get the real time Transcript of both the agent as well as customer? HOT 1
- the maximum session duration for the role HOT 1
- How can I get the real-time agent transcript? HOT 3
- How can i get agent side transciption? Currently I am only able to get customer transcription. HOT 2
- Chat with Translate doesn't work HOT 1
- How do I add more languages to the translate options? HOT 2
- Chat Translate not working HOT 2
- [Feature] Adding more transcribe language HOT 3
- 文字起こしの欠落 HOT 5
- 同時通話で文字起こしが中断する。 HOT 4
- Chat translate not working HOT 3
- CCP domain changed HOT 1
- How do I remediate RCE 0-day exploit found in Apache Log4j2 HOT 2
- deployment/manifest-generator: No such file or directory HOT 1
- Error on UI when connecting to connect HOT 2
- Build fails with 'manifest-generator: No such file or directory' HOT 2
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