Unable to connect to the marketplace! Error: Invalid XML about shipstation-connect HOT 2 CLOSED

Checking the ShipStation docs:

Error message: Invalid XML. Error: ''', hexadecimal value 0x1B, is an invalid character. Line [Number], position [Number].' We received: '[String]'

This error message typically occurs during store imports because one or more orders has a carriage return in the Ship To address.

Possible Solution:

Check your recent orders (any orders that have not imported into ShipStation) to make sure the addresses are correct and do not contain any carriage returns. The character may not be easily visible, so you may need to edit the address on the store or marketplace to review it.

I deleted all orders to see if doing it from a blank base would work, but still get the same error.

Using Postman, I am able to get an XML response which looks clean. So maybe on the ShipStation side?

from shipstation-connect.

@mupoftpr the string in the error from ShipStation looks like it could be gzipped data that hasn't been decoded. But pretty hard to say for sure. It seems as though gzip encoding (if it is being used) is working correctly because you're not having an issue with Postman requests against the same endpoint.

Are you still having this issue currently?

from shipstation-connect.