Does XML Pagination Affect Import? about shipstation-connect HOT 5 CLOSED

@smockensturm I can't comment on the weight field affecting how ShipStation imports orders. However, for orders with "shipped" status being included - That was a requirement by ShipStation originally, that all orders regardless of order status are included in the XML:

Your page should return data for any order that was modified between the start and end date, regardless of the order's status. The order data should be returned in an XML format as shown in the following example. All free text fields should be enclosed in a CDATA section to ensure there aren't any parsing errors.

ShipStation polls the endpoint on an interval. They have a timestamp of the last time they called the endpoint, and then the next call will be from that time onwards. Therefore, they shouldn't be fetching all the orders every time they poll the endpoint. The only time they would refetch anything with a timestamp from before the last call is if there was some failure and the orders couldn't be processed (I think).

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Awesome. Thanks @johnnynotsolucky for breaking that down for us. Best wishes.

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Hi @smockensturm I'm afraid that I can't answer these questions for you. But I'll raise a ticket internally and get someone to have a look. Just letting you know we have heard you and will do something about it as soon as possible

Taking a guess... it could be something to do with the size of the data and/or the length of time it takes when importing. But I stress, right now, that is a guess.

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Thanks @peteeveleigh

But I think we're onto the problem.

Sometimes, orders do not get imported into ShipStation, although they are in the XML way at the end of 376 pages.
Sometimes they do, though. And I'm trying to determine why.

If the weight field is null or 0 for any of the items in the cart, ShipStation will ignore said order.

I still wouldn't mind knowing the answers to some of these questions. Especially why orders with 'shipped' status are exposed to ShipStation in the XML

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Ah that's good to know. We'll be looking at it anyway as we are reviewing our plugins at the moment.

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