handripangestiaji / maybank Goto Github PK

Posted another comment in the same thread on FB, after that comment/engagement synced into DCMS. The “Open” status changed to “Replied” and the “Ribbon” shown read.

! A thread status should be changed when that thread are replied by DCMS user via the system.

Consistent to show max 30 thread on each stream.

Only Admin are allow t compose, published & schedule and delete scheduled post.
Other user role only able to view schedule post.

The Assigner & Recipient should be able to see the assigned cases in their Notification.

Clicking on the "Case" doesn't lead to the cases

Scrollable within the stream. To have scrollbars within the columns inside dashboard.

YouTube Channel naming in numbers?

Shown “Loading...” when on mouse click on “Load More” button on dashboard

Under “Username”, the log is not clear. Is shown the one who taken the action or create the action or should take up the action?

• If refer to the first log, the UAT-Viewer “Like Facebook” which is correct
• But if referring to the second log, UAT-Admin is the one who created this case not UAT-Viewer?

Please refer to 2 in the screenshot

Add related conversation should be adding in related conversation from the person who post, not the reply person.

Should also search across different sub tabs - Wall Post, PM
(2nd priority)

There is “New” incoming engagement posted in an “Old” thread, but the thread is not PUSH to top in DCMS stream.

Please see 1 in screenshot

The “Shorten” button shouldn’t be active, if there is no link fill-in the text field.
Tested to click on the “Shorten” button only without any link in the text field and generated http://maybank.co/undefined link.

Please see 3 in screenshot

As per wireframe, there is supposed to have a log button to view the log details, like the compose message by the Assigner, date, time, case tag & etc.

Please see 3 in screenshot.

Replies to an existing post should push up the thread to the highest.

Able to adjust this? Css issue I guess

Insert a sentence to shown the search result. E.g. if there is no related conversation. Should notify the users there is no related conversation recorded or found. Do not leave it empty.

1. No [Number] of Engagement
2. Where is the “Reply”, “Re-Tweet” & “Favourite”?
3. Why shown “Nicole Lee”? When reply on DCMS should shown “akasuki 911”
4. Action Log

As per wireframe, the text field

• Should be able to “Auto Detect” the full email or username when the user is typing. E.g. when the user type “Nic”, here will auto show a list of username start with Nic and allow users to select accordingly.
• And also is supported either “Username” or type “Full email address”. Tested to fill-in “UAT-Author”, but no case and log recorded that case are forwarded to UAT-Author.

URL Preview box, missing site thumb
What's the url below the site title for?

User role Viewer aren't suppose to be in Assign Case > Assign to:

Facebook not working.
Twitter works fine

DCMS able to display published post but Post not send out to FB

Add Related Conversation is ONLY functioning at Twitter – Mentions.

Hi, pls help address to the right person.

FB The shorten URL, not a link button?

note: when, link to open in new tab

“Search” is not functioning. Tested to search “Type” & “User”. Nothing filter, it’s just refresh the streams.

As per wireframe, there is an action, date & time log shown under “Replied” status. E.g. Replied by: Nicole Lee . Oct23, 2013, 9:09am

The “Time Stamp” shown in the action log is not accurate.

• I test the like function around 10 AM. But time recorded is 02:30 AM
• I test assign case function around 11 AM. But time recorded is 03:24 AM

Have to change the timezone of the server

The image is cropped (left & right edge)

The page “Title”, change to “Maybank | D

CMS”. And apply the “favicon.ico” given.

Please set the FB image pop-up (light-box) as similar to Twitter
Refer to twitter image.

FB: (Need to fix, to pop-up in the middle, height & width to be within the browser size)

Yo Handri, See who should re-assign this to?

How does user view the compose message by the assigner ?
Both FB & Twitter

Email Field should function like normal email "to field"

Should be able to “Auto Detect” the full email or username when the user is typing. E.g. when the user type “Nic”, here will auto show a list of username start with Nic and allow users to select accordingly.

to detect only user role: Admin, Manager, Author

Thumbnail: Standardize the size as per Twitter.

Enlarge Image: The image not enlarge.

Keyword tagging text field is gone at “Reply” action form. Please see 4 in screenshot.

Viewer is NOT supposed to receive any “Assign Case”. Because they can’t take any action; like Reply or Resolve them. Hence, “Notification” is not applicable for normal viewer.

Please disable “Notification” & also do not allow anyone to “Assign Case” to viewer users.

Please see 2 in screenshot.

Schedule post able to preview in Publisher, but not able to publish out post to social channel

Please “Fixed” the layout, not full page Scrollable but auto fit the screen based on screen resolution. Please see 2 in screenshot

Creating case for inner reply.

Add Related conversation not functioning
Assign to Drop down not similar to the normal create case assign user list

Can't assign

Youtube only preview image, to view video, dcms user to click and video to open in new tab

Users with “Viewer” access level shouldn’t list in the Assign To drop down box. Because they are not entitled to receive any assign case.

Thread status (ribbon) – Like/Unlike – Tweet/Re-tweet/Favourite:

Viewer can see the status, but not allowed to take any action. The “Button” shouldn’t be functioning.

Please see 4 in screenshot.

Hi,

Please fix the sub tab, so it wont be affect by the scrolling.

Viewer is ONLY allowed to view, search & view action log history. Please disable that admin function – not just disable is total hide the buttons from navigator. Please see 1 on screenshot.

Hide items in the navigation.

[important]
If this function cannot be fix today (20/1/2014),
Please hide the function for FB

• Reply of a Reply
• Create Case of a Reply

Profile picture & attached image MUST store in DB and viewable when accessing via Maybank LAN network.

From Client (Nicole):

Important finding. I have done the testing for viewer access. And as mentioned many times, all the attached images and profile picture MUST be store in DB and get it display in the stream.

As I am doing a testing via a blocked social network IP via Maybank LAN network. All the images and profile picture are pointed to Social channels. It will not shown in a blocked IP.

Please change page title, not to use shortform

Maybank Digital Channel Management System

Error in deleting product
Product used not updated

Private message total engagement count incorrect, seems like +1 to each engagement
able to apply text wrap, so it wont go out of the box?

Weekly & Daily view. Schedule post are categorize in "All Day"
might not need daily view as it's similar to weekly view? what say you?

Admin, Manager, Assigner & Recipient should allow to “Reply”, “Resolve” and "Re-assign*" an assigned case.

Thus, the “Reply” & “Resolve” buttons should be available for the users for Admin, Manager, Assigner & Recipient.

*Re-assign: Let’s work out how we can re-assign an assigned cases to another user.

Normal Reply, Facebook Unable to find the post.

Can’t reply a thread. When click on “Send”, it’s kept showing “Sending...”. The “Message Sent” alert not shows and the message is not send out to Facebook page.

! This is happened to text with attachment & also text with shorten link.

Normal Reply works with image, but doesn't appear in FB stream