Telus Security (alarm.com) error - failed: No afg cookie: AND Error: GET https://www.alarm.com/web/api/identities failed: GET https://www.alarm.com/web/api/identities failed: [object Object] about homebridge-node-alarm-dot-com HOT 4 OPEN

So to clarify, do you log in to the portal on alarm.com or on another website? We only support the alarm.com APIs.

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I can add some context here as well, same thing happened with me too. Got switched from alarm.com to telus. Even on the web I cannot access my system through the alarm.com domain, it's all done through telus.com

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Quick update for any Canadians running into the same issue. Here's a workaround:

1. Login through the Telus SmartSecurity portal on the website (app doesn't work for this workaround)
2. Go into Users > Manage Logins
3. Create an alternate login with another email (give it Master Control)
4. Follow the instructions on the email sent
5. This new login is through the alarm.com servers and should work for the plugin

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oh nice @omarthen3rd that's useful to know thx for the helpful response! I ended up using homeassistant plugin that interacts with qolsys console directly.

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