renwique / gitso Goto Github PK

Found gitso after trying to get UltraVNC Single-Click to work with Linux
TightVNC and RealVNC listeners.

Would be great if we had a self-contained executable that does not require
installation.

See:
http://www.uvnc.com/pchelpware/sc/

What steps will reproduce the problem?
1. install gitso
2. ls -l /usr/bin/gitso
3.

What is the expected output? What do you see instead?
All files in the package are owned by the user with uid 1000 or gerberad,
and permissions are wrong.

What version of the product are you using? On what operating system?
Ubuntu version downloaded from
http://gitso.googlecode.com/files/gitso_0.6_all.deb

Please provide any additional information below.

The problem is probably solved by using fakeroot to build the package and
making all files and directories readable for others before building.

Wouter

A feature request would be to add command line option so that people can
start gitso and initiate the connection in one action.

Right now you start gitso and enter an ip address, I would like to remove a
step and have a short cut so that a user just open the connection.

What steps will reproduce the problem?
1. Start "Gitso"
2. Click "Give Support"
3. Click "Start"

What is the expected output? What do you see instead?
I'd expect the Gitso server to start or something. But all I see is the 
status line "Could not start server."

What version of the product are you using? On what operating system?
Gitso 0.6 on Windows Vista 64 (Business).

Please provide any additional information below.
- This behavior occurs also even if I completely disable the firewall.
- While the status line tells me "Starting Server...", the vncviewer icon 
appears in the taskbar. When the starting fails, the icon doesn't 
disappear, but it does when hovered with the mouse (which is probably 
another issue, cos it should disappear automatically).
- Unfortunately the program and the system don't provide me with any 
information about what the problem is. The program doesn't create a 
logfile (EVEN if started with admin rights, see also http://
code.google.com/p/gitso/issues/detail?id=49 ) and the Windows event viewer 
doesn't give any information at all.

What do you need, what should I do?

As far as I am able to ascertain, the current vnc channel is unencrypted (I
might be wrong!) -- as helping someone might occasionally include typing a
password etc, would it be an idea to either enable some sort of encryption
on the connection or use ssh to create the tunnel (assuming that the helper
has ssh enabled & listening on their machine?

Gitso 0.5 ... first of all, congrads, you are doing excellent work :)

When in windows as a giver of help I can change the color depth to 8 bit
for faster screen updating through the GUI. How do I do this as a giver of
help from a linux box ?

Keep up the great work

Cheers

Dave

I'm hoping you'd be able to add the ability to change the port, I don't see
a way to do it, if 5500 was already in use you could have both people
involved change port number, but by default it would be 5500.

Thanks, Félim

Installed the latest version of Gitso on Snow Leopard (helper) and on
Ubuntu (helpee).

Ran the Gitso.py application with the necessary 32bit variable and got the
Gitso window.

Clicked "Give Support"
Clicked Start
Status says "started"
Dialog pops up that says "Wait for X11 to start.
Shortly after, an X11 session starts and an xterm window appears.
The xterm window is sitting at a default user prompt.

Configured router to forward port 5500 to my NAT IP address

Tried to connect to public IP on port 5500 and the connection is refused.

It seems like it isn't starting up a listening server.. What am I missing?

Modify the hosts.txt, adding host names/ip addresses. Start Gitso. Just see
the default "Enter/Select Support Address" text in the address box. Using
FileMon, it appears Gitso is looking for the hosts.txt file in the location:

C:\program files\Gitso\library.zip\hosts.txt

which results in a "PATH NOT FOUND" in windows.

Gitso 0.5, platform is Windows XP Professional, SP3. Reproduced on two
machines.

What steps will reproduce the problem?
1. Connect as described (I used a IP in my local network: 192.168.1.2)


What is the expected output? What do you see instead?
Should open a VNC-Viewer or sth, but nothing happend.


What version of the product are you using? On what operating system?
Latest (0.5) on Ubuntu Intrepid = 8.10 (Client wo needs on Win XP)

It would be very nice if gitso provided a keyboard shortcut to kill the 
current remote support session.  The obvious reason is if a support person 
becomes malicious and prevents you from clicking stop, that’s not so good.

...to open ports within DSL routers with enabled UPnP-Functionality

Just a quick note: for the Snow Leopard workaround mentioned on the Gitso home 
page to work 
(python /Applications/Gitso.app/Contents/Resources/Gitso.py), users may first 
need to switch 
Python to 32-bit mode:

defaults write com.apple.versioner.python Prefer-32-Bit -bool yes

It can be switched back to 64 bit mode via:

defaults write com.apple.versioner.python Prefer-32-Bit -bool no

I've only tested this in Windows 7.

Basically I will connect out to a listening server and then disconnect. 
The hostname that I entered before connecting seems to be forgotten by
Gitso after the application is closed.  If I want to reconnect to the same
server, I have to type the address in again.  Not a big problem, but might
help to make things just that much more easier on both parties if the same
address didn't need to be typed back in after each restart.

What steps will reproduce the problem?
1. try to install gitso
2.
3.

What is the expected output? What do you see instead?
no step by step or install screenshots available



What version of the product are you using? On what operating system?

Mac OS X & ubuntu
what does this mean? "Run:./makegitso.pl --> Gitso.dmg"  

Please provide any additional information below.
this is way to complicated to setup.  after dl'ing python and gitso on mac 
10.4.11, gitso returns 
the following error:
2008-11-05 21:53:37.381 Gitso[2793] A Python runtime could be located.  You may 
need to 
install a framework build of Python, or edit the PyRuntimeLocations array in 
this application's 
Info.plist file.

again, not exactly user friendly...

since the person who is requesting help will probably have to download and 
install gitso, 
providing clear instructions would be a huge help.  for example, to install 
gitso on ubuntu, can i 
just download the file and double click on the .deb package? 

because:  "Run:./makegitso.pl --> gitso_0.5_all.deb" doesn't look very user 
friendly

An option to establish an SSH connection, with associated parameters, could
be very useful.  For instance if the support provider is behind a firewall
themselves, an SSH reverse forward can be used to open a listener on the
firewall and redirect connections to the providers actual system.

Support on both the client and server side for enabling SSL support in the
associated application and managing the certificate file (possibly even its
creation) would be very nice.

What steps will reproduce the problem?
1. Downloading and Installing gitso from google
2. Running gitso
3. Selecting Give Suport and clicking on Start

What is the expected output? What do you see instead?
Vncviewer inside gitso package should listen at port 5500. However, it does not 
do that. Runnig 
from a terminal, it prints  

bash-3.2$ /Applications/Utilities/Gitso.app/Contents/MacOS/Gitso 
dyld: Library not loaded: /opt/local/lib/libjpeg.62.dylib
  Referenced from: /Applications/Utilities/Gitso.app/Contents/Resources/vncviewer/vncviewer
  Reason: image not found



What version of the product are you using? On what operating system?
Mac OS Leopard

Please provide any additional information below.

The problem is that the vncviewer  
from/Applications/.../Gitso.app/Contents/Resources/vncviewer is looking for 
libjpeg.62.dylib 
inside /opt/local/lib, which does not come in with the basic Mac OS 
instalation. 

I believe that the solution would be packing libjpeg* with Gitso (as it is done 
by Gimp and 
Scribus).

In my case, I solved the problem copying /sw/lib/libjpeg.* (after downloading 
this library with 
flink) to /opt/local/lib/.

What steps will reproduce the problem?
1. Start gitso server on Windows Server 2003 -> give support
2. Start gitso client on Windows XP -> get support

What is the expected output? What do you see instead?
For one or two secondes, the connection persists and I can even remotely
control the mouse but then the connection terminates with "Could not
connect" on the client and no message on the server.

What version of the product are you using?
0.6

On what operating system?
see above

Please provide any additional information below.

I could not find a log file. Where is it saved?

What steps will reproduce the problem?
1. Installed gitso on ubuntu, works great, want to restrict users to only 
getting help from one hostname.
2.
3.

What is the expected output? What do you see instead?
Wish to restrict user.  Right now, the user can ask for help from anyone, 
which is not that secure.

What version of the product are you using? On what operating system?
Person requesting help is on Ubuntu, person helping is on Windows.

Please provide any additional information below.

You created a great product.  Thank you!

This process reflects the steps for i18n "Gitso" from gitso_0.5_src sources.

Cause its installed at /usr/local, the locale files are located at
/usr/local/share/locale
Add the next snippet on top of Gitso.py and gitso_gtk.py files

import gettext
APP="gitso"
DIR="/usr/local/share/locale/"
gettext.textdomain(APP)
gettext.bindtextdomain(APP, DIR)
_ = gettext.gettext

and, change all the messages to _("message string") for allow python
interpret as a gettext string

created a "po" folder at source root that contains:
- a gitso.pot file created by
$ xgettext *.py -o po/gitso.pot --from-code=utf-8

- and the files"es.po" e "gl.po" created by command:
$ msginit -o po/es.po -i po/gitso.pot
$ msginit -o po/gl.po -i po/gitso.pot

Created a .deb with "makegitso.pl" and copied the binary .mo files manually
sudo cp 
/home/miguel/Escritorio/gitso_0.5_src/po/locale/es/LC_MESSAGES/gitso.mo
 /usr/local/share/locale/es/LC_MESSAGES/

At Debian Lenny and Ubuntu 8,10 is working perfectly
As some messages and dropdowns overflow the window, I increased the
width of window and some button position.

I attach the modified and created files.

I'm not sure if you guys were aware of this bug:

https://bugs.launchpad.net/xorg-server/+bug/353126

Basically, the video stream fails to refresh if the person with the server
is using Ubuntu and has an nVidia video card with Compiz enabled.  There
are "workarounds" posted through out the link above that you might decide
to integrate, like the "-noxdamage" option which isn't a great solution...
 I suppose a real lofty feature that would "fix" the problem is for Compiz
to somehow be automatically disabled just before a VNC session begins, kind
of like how in Windows the desktop wallpaper goes black while a connection
is active.

I'm sure this bug will eventually get fixed (I could swear they did fix it
a while back and then it came back and seemingly nobody knows why), but it
is an issue that goes back for years with seemingly no progress being made
towards a fix recently.

This isn't really a bug report that pertains to gitso directly, but just
something I wanted to let you guys know about if case you hadn't
encountered it yet.

I've tested the current svn (0.6) and found a problem on Linux systems with
a non-English language setting in the shell. The vncviewer on the helpers
side is closed immediately because GitsoThread.py method checkStatus does
not detect the connection. The problem is the check against the strings
ESTABLISHED and LISTEN. If the shell language is i.e. German, netstat will
report in German not in English! 

I've also found a fix. 
Simply use "LANG=C netstat...". Working example: 

connection = os.popen('LANG=C netstat -an | grep 5500 | grep
ESTABLISHED').readlines()

This will make sure that netstat reports in English.

Gitso is great and I used 0.5 multiple times to support others!

Cheers,
Steffen

What steps will reproduce the problem?
1. there is no problem
2.
3.

What is the expected output? What do you see instead?


What version of the product are you using? On what operating system?
.5   ubuntu 8.10 x64

Please provide any additional information below.

I'm writing this bug report here because I couldn't find an email or a
better place to do it.
I'm not sure how to reproduce this problem but I have an image of ubuntu,
where it occurs, which I'll be happy to share.

The problem is that when i connect to the client gitso changes the current
background to plain black. And it remains so until I manually changes it back. 
I'm rolling this image on several computers used at public places so I'm
using pessulus and have executed the following command.

sudo chmod ugo+rwx /usr/bin/gnome-appearance-properties

I'm using gitso 0.5 and ubuntu intrepid.

I have tried the latest beta version of TightVNC 2 which has MUCH better
support for Windows Vista and Windows 7.  The video feeds from this version
are simply a lot better.  I would like to see this latest version
integrated in... perhaps release it on the side with the current version of
gitso and call it "unstable" just to be on the safe side.

What steps will reproduce the problem?
1. In OS X 10.5.5, launch Gitso, click Give Support, and Start
2. After X11 opens, Gitso hangs for approx. 30 seconds
3. Finally, the following message appears in Console:

[0x0-0xdc0dc].org.pythonmac.unspecified.Gitso[1421] dyld: Library not loaded: 
/opt/local/lib/libjpeg.62.dylib 

[0x0-0xdc0dc].org.pythonmac.unspecified.Gitso[1421]   Referenced from: 
/Applications/Gitso.app/Contents/Resources/vncviewer/vncviewer  

[0x0-0xdc0dc].org.pythonmac.unspecified.Gitso[1421]   Reason: image not found   


What version of the product are you using? On what operating system?

0.5. OS X 10.5.5.

Please provide any additional information below.

I have tried Gitso 0.5 on two different Macs, one running 10.5.3 and the other 
10.5.5. I receive 
the same error on both machines, and Gitso refuses to connect.

What steps will reproduce the problem?
1. start gitso 
2. enter support address
3. click start
4. wait.....
5. click stop
6. view logfile

What is the expected output? What do you see instead?
It couldn't build up a connection, and the log file contains:
-----Gitso.exe.log-file-----------
Traceback (most recent call last):
  File "Gitso.py", line 170, in ConnectSupport
  File "Gitso.py", line 328, in saveHost
IOError: [Errno 2] No such file or directory: 'C:\\Dokumente und
Einstellungen\\zoli\\Local Settings\\Application Data\\.gitso-hosts'
Traceback (most recent call last):
  File "Gitso.py", line 170, in ConnectSupport
  File "Gitso.py", line 328, in saveHost
IOError: [Errno 2] No such file or directory: 'C:\\Dokumente und
Einstellungen\\zoli\\Local Settings\\Application Data\\.gitso-hosts'
Traceback (most recent call last):
  File "Gitso.py", line 170, in ConnectSupport
  File "Gitso.py", line 328, in saveHost
IOError: [Errno 2] No such file or directory: 'C:\\Dokumente und
Einstellungen\\zoli\\Local Settings\\Application Data\\.gitso-hosts'
------------Gitso.exe.log-file---------------------------


What version of the product are you using? On what operating system?
I use gitso 5.0
Windows XP German version -> it doesn't have "c:\Dokumente und
Einstellungen\zoli\Local Settings\Application Data" folder, but rather
"Lokale Einstellungen\Anwendungsdaten", maybe that could cause a problem.



Please provide any additional information below.

What steps will reproduce the problem?
1. give help
2. connect
3. stop

What is the expected output? What do you see instead?
vncviewer should close gracefully, instead it zombies

Please use labels and text to provide additional information.

What steps will reproduce the problem?
1. Establish session with remote Windows computer
2. Launch a Terminal Services session on remote computer
3. Expand TS session to full screen on remote computer

What is the expected output? What do you see instead?
I expect to see  motion and changes to the displayed screen.
Instead, I see a static image that must be manually refreshed constantly

What version of the product are you using? On what operating system?
Helper (me) 0.5 for Windows
Helpee (them) 0.5 for Windows

Please provide any additional information below.
Works OK once the Terminal Server session is closed and I am only dealing 
with the helpee's own desktop.

The roadmap for v0.8 says "Support for display names, instead of IP only.".

This seems to suggest there will be a central server to resolve display
names to the IP addresses.

How exactly do you plan on implementing this?

Thanks.

This is just an enhancement/feature request (in case it doesn't already do
this):  Gitso should automatically check to see if it is the latest
available version when it's started and notify the user when updates are
available for download.

Your project appears to have a lot of potential and looks like something
that would be quite useful.  However, a review how the application worked
revealed some licensing concerns I believe you may want to look into.

The provided copyright file with the v0.5 source appears to be nothing more
than a verbatim copy of the GPLv3.  There is no indication of who holds
this copyright.

Source files are missing any indication of the license they are under. 
Guidelines on how this should be done for GPL'd sources can be found here:
http://www.gnu.org/licenses/gpl-howto.html

Additionally, there appear to be a few files included in the source tree
that don't appear to be attributed to their original copyright owners and
are under different licenses than the gitso project.

== SOURCE FILES ==

* arch/osx/OSXvnc.tar.gz
This appears to be under the GPL v2, but no indication of the copyright
holder. 
Examining the binaries with strings revealed the following copyright
notice, but no indication of which program version or possible origin:

Copyright (C) 1998, Thomas G. Lane


* arch/osx/vncviewer.tar.gz
This appears to be under the GPL v2, but no indication of the copyright
holder.  Examining the binary file with strings appears to indicate that it
is the TightVNC viewer version 1.3.9.


* arch/win32/WinVNC.exe
This appears to be the TightVNC Server, however there is no indication of
the license or attribution of copyright.  Examination of the binary with
strings revealed the following potential copyrights:

 deflate 1.1.4 Copyright 1995-2002 Jean-loup Gailly 
Copyright (C) 1998, Thomas G. Lane


* arch/win32/vncviewer.exe
This appears to be the TightVNC Viewer, however there is no indication of
the license or attribution of copyright.  Examination of the binary with
strings revealed the following potential copyrights:

Copyright (C) 1998, Thomas G. Lane
inflate 1.1.4 Copyright 1995-2002 Mark Adler 
Tight encoding by Constantin Kaplinsky
ZlibHex encoding from TridiaVNC
Zlib encoding from TridiaVNC


* arch/win32/VNCHooks.dll
No indication of copyright or source.  Examination of the binary with
strings revealed no indication of potential copyrights or origin.


== PACKAGES ==

At lease one of the build scripts causes the inclusion of a DLL file that
is not licensed under the GPL and is copyright Microsoft.  There is no
indication of this anywhere else in the project information or licensing.

* msvcp71.dll
File is listed as copyright "Microsoft Corportation. All rights reserved."

Test with Gitso 0.6 for Windows and Ubuntu:
-Windows should be the client (Get help)
-Ubuntu should be the server (Give support)
-Portmapping to the ubuntu computer was activated (TCP&UDP 5500,5900)

If the remote windows user attempt to connect, a window with the desktop
content of the Windows computer opens on the Ubuntu computer BUT CLOSES
IMMEDIATELY. On the Windows computer following message appears: "Could not
connect."


Following the output of the Ubuntu computer:
$ gitso
vncviewer -listen: Listening on port 5500
vncviewer -listen: Command line errors are not reported until a connection
comes in.
GitsoThread.run(pid: 16391) running...
Connected to RFB server, using protocol version 3.8
Enabling TightVNC protocol extensions
No authentication needed
Authentication successful
Desktop name "arbeitszimmer"
VNC server default format:
  32 bits per pixel.
  Least significant byte first in each pixel.
  True colour: max red 255 green 255 blue 255, shift red 16 green 8 blue 0
Using default colormap which is TrueColor.  Pixel format:
  32 bits per pixel.
  Least significant byte first in each pixel.
  True colour: max red 255 green 255 blue 255, shift red 16 green 8 blue 0
Using shared memory PutImage
vncviewer: read: Connection reset by peer
ShmCleanup called

What steps will reproduce the problem?
1. run Gitso with an invalid cmd-parameter (e.g. "liste")

What is the expected output? What do you see instead?
Expected to find a Gitso.exe.log in the install dir as suggested in the 
popup dialog (but non found)

What version of the product are you using? On what operating system?
Gitso 0.6
Windows Vista Business x64

Please provide any additional information below.
Gitso was installed after Vista requested admin rights (just like every 
other program), but creation of the logfile is just performed if Gitso is 
run with admin rights again.
Sidenote: logfile would be useful to find out why I get "Could not start 
server." (even though all firewalls are open ...)

Is there another way to get support for the program and discuss behavior 
or just this issue form?

[deleted issue]

First, thanks. IMO this is best reverse-connect VNC app out there because
of the cross-platform builds.

My goal is to be able to send someone a file and have them connect to me
with only a double-click to launch the file.  I couldn't tell from the
planned command-line features in 0.6 if that was going to be possible.  If
so, would the user needing help need to run a batch file (Win) to achieve
that?  Perhaps in future versions a simple XML config file could be checked
at startup, allowing one to configure app autoconnect and hosts among other
options (and superseding functionality of hosts.txt)?

Again, thanks for the great work.

I'm testing Gitso in a Mac OS Leopard for giving support.

When the remote screen is too large, it is necessary to scroll down and up the 
vncviewer window to 
see it entirely. However, this is not intuitive in the vncviewer application 
that comes with Mac OS, 
particulary when trying to scroll up. Besides, a long cached area appears below 
the main remote 
screen. 

For those reasons and others, I recommend trying and placing the current 
xvncviewer in place for 
the xvnc4viewer. 

The 'Start' button should be the default.  When you enter an IP address and
hit enter, it should press the enter button.

I don't really know if this is the proper place for this.. but I've written
a patch to support a simple NAT-PMP library.

I have a Linksys WRT54GL with tomato witch supports NAT-PMP (Port Mapping
Protocol) with this you can request ports to be forwarded to your pc. When
you only give support every once in a while with this addition you don't
need a permanent port-forward for it.

I tested it on my router and on a laptop running Ubuntu 9.10 Karmic
don't know about the windows and mac's...

What steps will reproduce the problem?
1. Start gitso on windows
2. enter some host (i used localhost)
3. Start, Stop,
4. Quit software (an error dialog is shown)

What version of the product are you using? On what operating system?
Gitso 0.5, Windows (german version)

Please provide any additional information below.
This is the content of the logfile:

Traceback (most recent call last):
  File "Gitso.py", line 170, in ConnectSupport
  File "Gitso.py", line 328, in saveHost
IOError: [Errno 2] No such file or directory: 'C:\\Local
Settings\\Application Data\\.gitso-hosts'
Traceback (most recent call last):
  File "Gitso.py", line 170, in ConnectSupport
  File "Gitso.py", line 328, in saveHost
IOError: [Errno 2] No such file or directory: 'C:\\Local
Settings\\Application Data\\.gitso-hosts'

What steps will reproduce the problem?
1. Install On German Windows XP
2. Get Help From Someone
3. On exit it tries to save to 'C:\\Dokumente und
Einstellungen\\Inge\\Lokale Einstellungen\\Application Data\\.gitso-hosts'

What is the expected output? What do you see instead?
It managed to get right Documents Folder but the correct path should be
'C:\\Dokumente und Einstellungen\\Inge\\Local
Settings\\Anwendungsdaten\\.gitso-hosts'

Where obviouslz Inge is the users name in this case. I imagine the paths
are available as Environment Variables.. but I'm just assuming !

What version of the product are you using? On what operating system?
Windows XP Home German

Please provide any additional information below.
Error Log:

IOError: [Errno 2] No such file or directory: 'C:\\Dokumente und
Einstellungen\\Inge\\Local Settings\\Application Data\\.gitso-hosts'
Traceback (most recent call last):
  File "Gitso.py", line 170, in ConnectSupport
  File "Gitso.py", line 328, in saveHost
IOError: [Errno 2] No such file or directory: 'C:\\Dokumente und
Einstellungen\\Inge\\Local Settings\\Application Data\\.gitso-hosts'

The projects source tab (http://code.google.com/p/gitso/source/checkout)
indicates that the source can be checked out via SVN:

# Non-members may check out a read-only working copy anonymously over HTTP.
svn checkout http://gitso.googlecode.com/svn/trunk/ gitso-read-only

However, access appears to be down/broken:

$ svn checkout http://gitso.googlecode.com/svn/trunk/ gitso-read-only
svn: URL 'http://gitso.googlecode.com/svn/trunk' doesn't exist

What steps will reproduce the problem?
1. Helper (running Ubuntu 9.10) enables Gitso in "Give Help" mode
2. Helpee (running Ubuntu 9.10) enables Gitso in "Get Help" mode
3. Upon connection, helpee's desktop background turns black (and the set
background image does not return later or upon disconnecting)

What is the expected output? What do you see instead?

Expected: desktop background to remain as set in Settings --> Appearance
See instead: Black background

What version of the product are you using? On what operating system?

Gitso 0.5 on Ubuntu 9.10 ("Karmic Koala") for both receiver and giver of help.

Please provide any additional information below.

N/A

What steps will reproduce the problem?
1. When you give/get support it freezes.

What is the expected output? What do you see instead?
It Should be responsive, but instead it is waiting for the vnc process to
finish before it becomes responsive again.

Please use labels and text to provide additional information.
When we call the connect function, it shouldn't wait.

not sure where to contact you....

http://alternativeto.net/desktop/gitso/

I added Gitso to the website above and used description, screen shots and 
icons from your project page. Feel free to scold me if you have any 
problems with that...

This is a nice piece of software and I don't think the 'getting support' 
side should become any more complicated. It was right about at the level of 
my 70yr old mom. If you begin to add many more features I would want a way 
to launch it in "--simple-user" or "--advanced-user" modes to expose or 
hide the bells and whistles.

Thanks for all the work.
Peter

What steps will reproduce the problem?
1. Create the DMG in Mac OS 10.5.7
2. I have the contents folder with the host.txt
3. I dont know how to compilate the new DMG

What is the expected output? What do you see instead?
Nothing

What version of the product are you using? On what operating system?
Mac OS 10.5.7 

Please provide any additional information below.
Its very difficult to create the dmg ....

What steps will reproduce the problem?
1. Install on OSX 10.5.8.
2. Run Gitso 0.6.

What is the expected output? What do you see instead?
Expected to see application window running. Instead either crashed or ran
at 95-99% of CPU capacity.

What version of the product are you using? On what operating system?
Gitso 0.6 on OSX 10.5.8 (with all latest updates).

Please provide any additional information below.
I tried installing Gitso 0.6 on my Mac (OSX 10.5.8) and it started running
but no window or menu showed up. However in the Activity Monitor it started
running at 95-99% CPU utilization. I had to Force Quit it to terminate the
process. Got the following error when that happened in Console:

Gitso[42422] A Python runtime could be located.  You may need to install a
framework build of Python, or edit the PyRuntimeLocations array in this
application's Info.plist file.

On another computer (also OSX 10.5.8) it just crashed instead (with same
error), however the same fix below made it work. Not sure why there is a
difference, unless it has to do with Xcode not being installed on that system.

Searched the internets for a solution and found the program appeared to not
be finding the python app location to run.

Found the solution is already available in the Gitso.app itself, just not
obvious for a novice installing it. Steps involve:

1. Right click on Gitso.app and select "Show Package Contents";
2. Got into the Contents folder;
3. See two plist files ("Info.plist" and "Info_OSX-10.5.plist"). Rename the
original "Info.plist" file to something else (I called it "Info_old.plist"
in case I needed it again) and then copied "Info_OSX-10.5.plist" and then
renamed the copied file to "Info.plist".

It now runs properly. Guess the program doesn't dynamically use the 10.5
plist information automatically. Any chance this could be done so OSX
10.5.8 users won't have to do it manually like I had to?

What steps will reproduce the problem?
1. Don't install x11vnc
2. run gitso.py
3. Click give support, and connect

What is the expected output? What do you see instead?
You expect something to tell you that it's not working properly and you're
note really "giving support" due to the fact that x11vnc isn't there.

What steps will reproduce the problem?
1. Both sides (giving support, needs help) are using ubuntu 8.10
   - giving support uses a screen-resolution with 1280x800
   - needs help uses a screen-resolution with 1600x1200
2. connect both

What is the expected output? What do you see instead?
It's impossible to scroll on the screen because on the bottom of the
picture there is black space. The more I scroll down the more the screen
gets black. It's not possible to scroll up again

What version of the product are you using? On what operating system?
gitso 0.5
ubuntu 8.10

Please provide any additional information below.