Firmware Update about librealsense HOT 9 OPEN

Hi @Romaiz Can the camera still be detected in the RealSense Viewer tool after the firmware update failure, please?

from librealsense.

Hello, yes it is still being detected after I replug it, however, it is not giving me any output. And the realsense view application keeps crashing.

from librealsense.

What is the camera name displayed at the top of the Viewer's options side-panel?

Do the problems still occur if you close down your computer and then start it up again with the power button (i.e a full shutdown of the computer, not a restart).

from librealsense.

What is the camera name displayed at the top of the Viewer's options side-panel?

Do the problems still occur if you close down your computer and then start it up again with the power button (i.e a full shutdown of the computer, not a restart).

I have the same issue. My OS is Ubuntu 22.04 on a Raspberry Pi 4 (8GB RAM). After I upgraded the system, it stopped working. I checked the Realsense Viewer, it could detect the camera port, but RBG and depth images didn't show up. After a few seconds, the Realsense Viewer application crashed. I rolled back my system in our backup and the realsense worked fine. So I guess there must be something wrong with the "sudo apt upgrade". I couldn't find which package caused this issue. If someone find out, please let me know.

from librealsense.

Hi @JET00wy If a system rollback corrected your problem then the problem that you experienced after a system upgrade may have been caused by the upgrade installing a version of the librealsense SDK that was not compatible with the firmware driver (which is stored inside the camera hardware and not on the computer).

Which firmware version is your camera currently using, please? Listed below is the recommended firmware for each librealsense version.

2.55.1: 5.16.0.1
2.54.2: 5.15.1.0
2.54.1: 5.15.0.2
2.53.0: 5.14.0.0
2.50.0 / 2.51.1: 5.13.0.50

from librealsense.

Hi @JET00wy If a system rollback corrected your problem then the problem that you experienced after a system upgrade may have been caused by the upgrade installing a version of the librealsense SDK that was not compatible with the firmware driver (which is stored inside the camera hardware and not on the computer).

Which firmware version is your camera currently using, please? Listed below is the recommended firmware for each librealsense version.

2.55.1: 5.16.0.1 2.54.2: 5.15.1.0 2.54.1: 5.15.0.2 2.53.0: 5.14.0.0 2.50.0 / 2.51.1: 5.13.0.50

I can check it on it on my Raspberry Pi. I have one with a rolled-back system and one updated. Could you kindly let me know how to find the firmware of the librealsense? I can check and come back to you.

from librealsense.

You can list the firmware version with the command rs-enumerate-devices -s

If you have access to the RealSense Viewer tool then you can also find it by clicking the Info button near the top of the Viewer's options side-panel.

from librealsense.

You can list the firmware version with the command rs-enumerate-devices -s

If you have access to the RealSense Viewer tool then you can also find it by clicking the Info button near the top of the Viewer's options side-panel.

Thank you very much for your reply. I checked the one that didn't work. The firmware is 5.13.0.50. The error line showed that "control_transfer returned error, index:300, error: Resource temporarily unavailable, number: b".

from librealsense.