Comments (4)
Hi @AmrGaballah29 There was a past case at #11338 where this error occurred when trying to access the RGB camera from the Add Source option of the RealSense Viewer tool. Are you using the Add Source button in the Viewer when the error happens, please?
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Hi
Thank you for your reply. I think my case is related to the error described in this post #6254 (comment)
The viewer always detected the camera to be connected to a usb2 port although it is connected to a USB 3 port
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The chances of the camera being detected as USB 3.2 instead of 2.1 increase if the connector is inserted into the USB port with a quick, firm motion instead of a slow insertion.
Also, if you are using your own choice of USB cable instead of the official cable then ensure that the chosen cable is a USB 3 cable. If a USB hub is being used, ensure that it is a USB 3 hub and not a USB 2 one.
The firmware driver version of the camera should be the version recommended for a particular RealSense SDK / Viewer version. For 2.55.1 the firmware installed in the camera should be 5.16.0.1.
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Related Issues (20)
- keep popping 16:15:26 [Info] /home/greg988/Downloads/realsense/librealsense/src/linux/backend-v4l2.cpp:753 - Enumerating UVC video2 realpath=/sys/devices/pci0000:00/0000:00:14.0/usb2/2-2/2-2:1.0/video4linux/video2
- keep popping 16:15:26 [Info] /home/greg988/Downloads/realsense/librealsense/src/linux/backend-v4l2.cpp:753 - Enumerating UVC video2 realpath=/sys/devices/pci0000:00/0000:00:14.0/usb2/2-2/2-2:1.0/video4linux/video2 HOT 31
- Question of Alignment image and Depth Scale unit on D405 HOT 5
- Firmware Update HOT 9
- D455F and Depth Module D450 + Vision Processor D4 Board V3 Bundle (8 Pack) HOT 10
- External power supply for Intel Realsense d415 HOT 7
- Error to update firmware HOT 7
- Can not run libuvc_installation.sh normally HOT 11
- SOFTWARE DOESN'T RECOGNIZE REALSENSE SR300 CAMERA HOT 8
- Manually align the depth image with the color image. HOT 9
- this is a big dan!!!!!! HOT 3
- RealSense BGRA Buffer Doesn't Work with ZXing HOT 5
- Frame didn't arrive within 5000 on macOS HOT 5
- Android App Freeze At Second Launch HOT 10
- Access Color Stream from Left Imager in UYVY [16 bits] format HOT 6
- The D435 camera is producing inconsistent data while performing in different light conditions. HOT 2
- Realsense-viewer does not detect L515 camera on ubuntu 20.04 HOT 7
- window 10 can't install realsense viewer HOT 2
- There were two errors when I make this project. It was Building CXX object CMakeFiles/realsense2.dir/src/ds/d400/d400-motion.cpp.o. HOT 2
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